Fabricland — Local services in Green Brook Township

I have shopped at Fabricland for years and have rarely been disappointed. They almost always have what I'm looking for whether it's fine fabrics, notions, or something for my home decor. Their prices are comparable to other stores in the area but their selection usually far outweighs anything I can find elsewhere. In fact, I had sent my cousin who lives in another state a link to a photo of a quilt I had made which was on Fabricland's website. This prompted her to explore the website and reply to me, "Wow, I wish we had a store like this near here!"

The staff has always been very helpful in responding to my questions. I have taken a sewing class as well and just loved it. The teacher, Sharon, was very patient with everyone regardless of ability. I found it to be a very helpful class.

January, 2019 - Four years ago I posted the above review and I meant every word of it. However, due to a recent visit to Fabricland's new quarters , in Greenbrook, I am compelled to revise my review. Sadly, I must say that I was very disappointed. Now, I understand that the need to move to new quarters was a business decision, partly prompted by the fact that the old building was falling apart. I also understand that the decision to emphasize Window Fashions/ Home Decor was also a business decision, .However, I am not often in need of such items. (How many people are?) What I do often need are sewing supplies. Recently, I decided to visit the new Fabricland even though it meant traveling extra distance. I am sorry to say that I was sorely disappointed. The selection of fabrics and other sewing supplies has been severely cutback. I was able to find a piece of fabric that I could use, but as far as some of the specialty sewing supplies (special thread, variety of marking tools, etc.) - there was very little or nothing! It's so sad. Needless to say, given the extra travel distance and the lack of selection, I will be unlikely to continue to...

I went there 2 times over this past weekend, both Saturday and Sunday to get some parts for my son's apartment in nyc - window treatments. I told them I was getting a number of pieces, some of which would get returned since I wanted to be armed with all the parts while doing the installation. I was at Fabricland both Saturday and Sunday when I returned on Sunday, they recognized me. (They gave me the wrong color for several shears I was going to use on the window so I had to go there to return them. While there, I bought some additional parts which I told them may end up being returned. I accidentally lost my receipt and they told me, even with proof of my credit card purchase they could give me nothing but store credit. When I asked if they woman at the register recognized me, would that make a difference, they simply said "NO". Even thought I don't live anywhere near that place, they said there would be no proof of when I bought the goods. I offered to take a sale price on anything if the price had changed. I even recognized the voice of the woman on the phone (she helped me Sunday). Seriously, if I ran my business like they run theirs, we would be cooked. Zero for goodwill. Zero for handling phone calls. Zero for handling customers. Will never go back. I hate it when businesses don't know how to deal with customers. Everything was still unopened. Horrible way to learn about how they handle things. ...

Poor customer service. Very helpful when you buy large ticket items. I have bought verticle blinds, window blinds and drapes from here. But when i came back to have a simple darkening shade cut to a smaller size they refused and said i would need to buy a new one. When i purchased this from them they said i could have it resized. This is a service and i expected to pay for it. But not to have buy another new one and throw out the old one. I called to speak with three store manager to voice my complaint but he was too busy. Instead, I went to Home Depot, my next stop, where I had to get a replacement for a special order window blind that was defective. Home Depot's customer service in the blinds department was willing to explain why the blind might not be able to cut down and then was able to cut it down for me as a curtesy for no charge even though it was against their policy. Fabricland could learn something on custome service ftom Home Depot. Especially when their cost is more as a specialty store. I will never buy from...