Red Lobster — Restaurant in Greenfield Township

So we looked at Lancaster's location on line, find a few items that looked appealing, and choose to go there for lunch. My 74 year old friend got there first and inquired about her birthday discount and dessert option. Was told she needed a code, which she could not find in her email. Another server had a 10% off code, which they applied. Thanks. So ordering....I don't see the shrimp cocktail OR crab cake that was on the web menu. Mgr came out with condescending, joking attitude. "Sorry, I can't fix you what's not on the menu." Explains how those items have been gone for years. "What do you want me to do? I'm not in charge of what's on the web?" IDK, how about act like the manager that you are, and take care of the customers that you have- clearly the parking lot is NOT full. "How about just giving her her a birthday dessert??" "I guess I could do that. I suggest the cheesecake. It's better than Cheesecake factory! Get it with raspberry AND caramel sauce!" Dessert ordered to go. She also ordered a flounder dinner, which comes with 2 sides. She ordered that to take home to her sick husband, and just had the side salad for lunch. Got home- box had a piece of fish. No baked potato or fries, which she ordered. Cheesecake was a small little piece of joke- no raspberry, no caramel, no whipped cream! Happy Birthday to Her!!! Between condescending attitude and food, will NEVER go back to this location. Treated like this sweet little 74 year old was trying to hustle them! Obvious why parking...

Although we have dined at this location before, this time was not the best. The server was friendly, but must have been understaffed for the area. We asked for soy ginger sauce when ordering dinner, when the food was brought out we had to ask a second time for soy ginger sauce, then after starting to eat, my wife noticed the side of broccoli was cold. When the server was back by our table we asked that the broccoli be warmed up, at which the server said a fresh would be put in, and we again asked a third time for soy ginger sauce. By the time the order and sauce came out, my wife was almost done with her fish. The server asked if I wanted a refill on my drink, which I did, but I was brought what tasted like diet pop and I could not drink it. For the price of $67.00 for our dinner, we were sadly disappointed that we had such trouble getting the basics for our meal. We will not be going back to this location, at least not for quite a while.

UPDATE 4-14-25: Wow, after posting this review of our experience on 4-12-25, having listed several issues we had with the service and food, stating we were unhappy with this visit and we would not return to this location at least for quite a while, the owner responds with 'thanks for the love, and we look forward to your next visit'? Did they even read the review? I think this seals it, we will NOT be returning to this...

Have eaten at this restaurant for years and have had decent service. Last few times have been deathly slow. Was in earlier this month for my dad's birthday and again, had slow service. I made the mistake of leaving my cell phone on the edge of the table when I got up to leave. I walked over to the lobster tank with my child and watched as my table was bussed before I left. Didn't realize that my phone was missing until I was headed to bed about 2 hours later. Went to track my phone with the app provided by apple and discovered that it had been disabled. Called the General Manager the next day and he was not in until 3:00 so I left a message with another manager to have him review my issue and call me. At 6:00, I called after receiving no callback. I explained my issue again and to this day have not been contacted for a possible resolution. I understand that it was my mistake by leaving the phone on the table. As a manager at a retail establishment I also know it's the restaurant's responsibility to make sure their employees do the right thing and turn the phone into the lost and found. I've had several customers call me over the years and mention lost items and as long they can account for a timeline of how it was lost, I've given them the benefit of the doubt and replaced the item as long as it's a reasonable price/item....