Mattress Firm Clearance Center Hanover — Hotel in Hanover

Summer 2025…. My older parents went to Mattress Firm looking for a new mattress after having a sleep number bed for years. Dylan was so helpful, took his time with them and had them try numerous mattresses to assist them in finding the perfect one. My dad has had life long back issues and since sleeping on the new Tempur-pedic mattress he is almost pain free. Dylan walked them thru the entire process and took such good care of them. And delivery was seamless. Mattress was delivered quickly and professionally by their team. Can’t say enough positives!! Used mattress firm many times (as you can see below) and each time was a positive experience.

Update 2025… back again for another mattress!! And just like before, the staff was so helpful. Dylan did a great job helping us navigate the process. We were done within 20 min from start to finish. Again, an absolutely awesome experience!!

Previous review from 2015…Absolutely awesome experience. Sleepy was bought out by Mattress Firm. Upon reopening under the new name, they experienced some computer issues. They handled it both professionally and very courteously. Jesse not only helped me find the perfect mattress at an amazing price, when the glitch affected delivery, he and the store manager went above and beyond and delivered to me in their own vehicles, set it up and gave me my first best night sleep in a long time. They were a part of my Christmas miracle. You need a new mattress, you don't want to go anywhere else. They will forever have...

Our experience was FANTASTIC!!! Dylan was wonderful. My family arrived 45 minutes before closing and just planned on getting ideas on the one we wanted and come back in the morning to buy so that we didn’t keep anyone passed closing. When we entered the store all Dylan wanted to do was help us figure out what mattress we needed to get the best comfort and sleep at bedtime. He is so very kind and did not even care how long it took to find the right one. He would just ask the questions and lead us to the mattresses that would best suit us and he wanted us to try a variety of mattresses so that we could narrow it down to the best one. He truly puts his customers satisfaction first. Two hours later we found the perfect mattress and now my husband and I are excitingly awaiting the delivery. I highly recommend Mattress Firm to anyone and definitely talk to Dylan. He was the best. I am one person that feels horrible about keeping anyone passed closing and we kept apologizing but Dylan expressed that it did not matter and that he was there to help us. So if your in Hanover and looking for a mattress, Dylan is your guy. Thanks again Dylan for your time and compassion in helping us find...

We originally went in to look at the Nectar and purple mattresses. Chris was wonderful, he told us about the features and what customers have said about each one. He wasn't pushy at all, let us switch around and feel out what we liked. I am a very hot sleeper, so he pointed out the new I series hybrids they had with all kinds of cooling features. We pretty much instantly fell in love with those but wanted to wait to see if Memorial day would bring any better sales. We live in Germantown,MD and still drove back up to Hanover to purchase from them because they were so great. It only took maybe a half hour and we were heading back home with our delivery papers in hand. The day before our mattress was to be delivered I noticed that the free frame wasn't on the manifest. Probably just a miscommunication somewhere. I called Chris and he did everything in his power to get the frame added to the delivery but it was too late. So he just set it up to be delivered the next day. I can't praise this store and Chris enough. We will definitely be returning for any of our further...