BowlersMart Henderson Inside Sunset Station Strike Zone — Local services in Henderson

I just want to let the public know of the great customer service that Todd has provided us, for the third time, today.

We first went into Sunset Strike Zone Bowlers Mart when my son wanted to get his own bowling ball and gift me one as well. Todd answered all our questions and recommended the best beginner's ball for both my son and I. After the exceptional service we received from him, we went back to him for the second time to get my husband his own bowling ball. Again, Todd's customer service was exceptionally well and measured and drilled by husband's ball perfectly.

The third time, as we were about to try the Bowlers Mart at Red Rock, since it was the closest to where we live, the customer service at Red Rock was not the same as we had expected. We came in there looking to purchase new balls for my twin 15 year old boys. We came in at 4:40 and the store closes at 6:00. We were advised that they stopped drilling balls at 4:30 and if we wanted a ball, to come back tomorrow. We had also asked if we can pre select the balls and have the boys measured now, and come back the next day to pick up the balls. Tom indicated just to come back the next day to do all of that. We then asked him which balls he had recommended for my boys' as this will be their first bowling ball and are beginners. We were shown the more expensive balls, to which we were told were good starter balls. The balls we were shown seemed to be more for experienced bowlers and were definitely more expensive to the previous balls we have purchased for myself, my husband, and my older son. I'm not sure if the intention was for us to spend more or get us out the door already. Whatever it was, not the customer service I was accustomed to that Todd had given us at Sunset Station.

I told my husband I don't want to go back to Red Rock Bowler's Mart to get the ball. It'll be better for us to drive back to Henderson and purchase there. Before we headed back to Sunset Station, we opted to give Red Rock a chance by calling the store to find out if they had the particular balls we were interested in. The call was unanswered and we had left a message to which we are still awaiting response. We had also called the Santa Fe Bowler's Mart, to which the direct phone line only rings busy, and the main line is a voice message which says, that extension is unavailable. We had also sent an email to the Sante Fe Station one and the email bounced back. I sent a message through the website contact us button, to which I have yet to also receive a response.

After several attempts with Red Rock and Santa Fe, I told my husband just to call Todd at Sunset Station. Immediately, on the first ring, the phone was answered and Todd indicated the balls we were looking for were available. So we landed up trekking ourselves back to Henderson, which we didn't mind since we knew the exceptional customer service we were going to get from Todd. We so appreciate you, Todd and all your input and recommendations for our boys' first bowling balls. Your customer service is beyond...

Bought two high performance balls from them. I explained I have been bowling fingertip and asked Todd if conventional might be good. I explained I believe my thumb hole was too big in my current ball. He did not advise me against conventional on such a high priced ball (storm physix blackout) and did not encourage I stay fingertip and try a snugger thumb fit. I basically ruined a $250 ball. I called him, made my concerns known and he got very frustrated over the phone to the point where he was raising his voice, losing his patience. I reminded him that week I spent close to $1,000 in his store buying supplies and he said the best he could do is waive drilling and charge me store price for a new ball. I did this with fingertip measurements. I don’t know if this was on purpose, or what, but when I took the balls to another shop, they could tell right away the new ball , hammer black widow mania was drilled too far for my hand. I couldn’t get my thumb in all the way and get my fingertips in all the way. The other shop convinced me to fill and redrill the storm ball and its bowling fine, I just hate having to spend the extra money when it should’ve been done right the first time. I took the black widow mania back to this shop to compare measurements and someone other than Todd confirmed the ball drilling was longer than my storm. I asked for direction on how to fix my ball. He ultimately suggested adding a slug would be a fix. I thought he would add the slug the way it’s done on my refilled storm ball, but he left a large portion of the slug in the ball. It fit better, like my storm ball but feels much lighter than the blackout now and doesn’t get clean revolutions down lane like my blackout does when I throw them the same exact way. I’d like to call Todd about it again, but I’m not interested in getting yelled at. This is probably just going to be an instance where I have to take my losses and go to another shop. Unless this review prompts bowlersmart Henderson to want to fix their mistake, I don’t want to have to deal with them otherwise.

Editing to add photos and note the difference in length on my hand fitting was off...

Cant recommend this place enough. I know next to nothing about the sport of bowling. I came into the shop to get a ball, my first ball, and the experience couldn’t have been more easier and informative. First of all, Todd is the man. He answered any trivial, dumb question I had with the most respect and patience. The guy has a tangible love for the game, and wants to see you get better. He was extremely accommodating, there was a few groups of people in the store and he made sure everybody was taken care of. He spent a lot of time with me and my brother, picking our brains about what type of players we are and learning more about our individual game. We spent hours in the shop talking game until he drilled out balls. The guy was nice enough to throw in free stuff, give us a few free games in the alley. He cares so much about the game and his customers, he came out onto the alley when we were playing and gave a little coaching too. People who operate their business like this are few and far between. Shout out to my boy Jason, who drilled my brother’s ball to perfection. The entire staff was very welcoming and accommodating. Will definitely be coming back, for the knowledge and the amazing products.

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