Harbor Haus Inn & Suites — Hotel in Hermann

I really do not like to post negative reviews, but I do believe there is a lot of information you should have before booking here. I encourage you to look around at other options that will cost the same, but provide a much different experience in Hermann. If you are told that all other places are booked, do not believe it. If you are told that all other places will charge you even if you have to cancel, do not believe it. Harbor Haus is so outdated that it doesn’t come across as quaint, antique, or quirky, but screams of just old & tired. The beds are old and lean to one side. The sheets are so old you could see through them, plus they are all different colors. The towels are so old & rough that they should have been retired as garage rags years ago. The upholstered furniture is so old that we were afraid to sit on it. The windows are so old that they let cold air in. The carpeting feels so old that that we were afraid to walk on it in bare feet. The pictures on the walls were old and faded & looked like they came from Goodwill.The entire place smelled musty and old & the heat did not keep the bedrooms warm. It was very cold in there! We stayed in the”cottage” which was not clean. There was an inch of dust on the ceiling fans and in the heat grates. The coffee pot was dirty and the 60s style stove covers were sticky and greasy. The floors are uneven, some doors would not latch closed, and there were lights that would not turn off. There is absolutely no attention to detail or interest in making guests comfortable. The sign on the wall to guests suggesting breakfast places listed all but one restaurant that had been closed. The trash bags are lined with shop and save grocery bags. Plungers sit in buckets next to the toilets. There is no bath soap and hand soap is clearly a watered down version of Dollar General‘s cheapest brand. Guest amenities is a term that is very misleading. You will be told that there are robes for guests, however, they look like they came from Goodwill many years ago. They are weird colors & prints with bleach stains & hanging threads. The televisions are 12 inch, non- flatscreens. Hot water in the shower will only last about 2 minutes. so forget about rinsing shampoo (that you brought because none is available) out of your hair or having a second person try to take a hot shower. (By the way, the showerhead is chest high at best.) Fire pits are listed as an amenity, however, it is one small fire pit on the sidewalk next to the street. The front desk is not accommodating at all. (When we asked the front desk clerk how to operate cable on the TVs, she said that televisions are not even in most of the Hermann B&B rooms. When we asked her about a good place to eat steak in Hermann, she replied that you don’t really eat steak in Hermann.) Sadly, the place that you stay can make 100% difference in how your Hermann experience will be. Our suggestion is to do your homework and stay...

My daughter and I returned yesterday from a 2-night stay in the Captain's Cottage (one of the suites) at Harbor Haus. We'd stayed there in 2020, and we were disappointed at how much things had gone downhill since then. This is what we encountered:||Kitchen: No paper or cloth towels or dish cloths. Dishes consisted of 3 small plastic bowls and 3 spoons. No plates, paper or otherwise, and no knives or forks. Most of the cabinets are glued or nailed shut. Coffee was cheap decaf only, and the carafe was so old it was almost unreadable for filling with water. There was no coffee scoop so I had to use spoons to measure. Mini fridge instead of regular. There were ants swarming on the counter at one point. There was no salt and pepper or ice.||Larger bathroom: There was no wastebasket or bathtub rug on the floor. The light above the sink did not work. There were cobwebs hanging from the shower curtain and thick dust on the baseboards. The toilet paper was stacked on top of the toilet as there was no holder. The hand soap had been watered down so much it would hardly lather up. The washcloth I used had a hole in it. The vent cover had been knocked off and was just lying on the floor. ||Smaller bedroom: The sheets on the bed were stained. The bed was hard and not comfortable.||Smaller bathroom: There were no outlets to plug in hair tools. Daughter had to use my bathroom for that. No wastebasket here either. ||General problems: The house is located on the corner of 2 busy streets and the traffic noise is bad. The couch apparently has been recovered so that the cushions don't fit the couch; this makes it uncomfortable. The TV stations are mostly very fuzzy. My daughter parked her car in the driveway where there were trees that coated her car with pollen. ||One nice thing I can say about this house is that it is within walking distance of many good restaurants and shops. The neighborhood itself is very pretty and quaint.||If we come to Hermann again we would definitely NOT stay at Hermann Haus. It was obvious that the owners are not willing to spend even a few bucks for simple amenities (like paper towels and paper plates!) to make it a little more pleasant there. A little dusting, cleaning, and using sheets that aren't stained on the beds would help a lot too! This was definitely our...

I will admit, when my parents decided to make a stop in Hermann, MO for a night's rest on our road trip home from a wedding in Chicago (They have had a couple of weekend wine trips there and will not stop talking about it)... being a city girl, I was skeptical...And then they gave me the task to find a place to stay. Every B&B and hotel was either booked or over priced, and then I found the last two available rooms in town at Harbor Haus. When we showed up to check in, Debbie at the front desk offered us the 3rd floor suite at no extra charge, and I'm so glad she did! We pretty much had our own apartment on the top floor of a mid 1800s building, and the heart and soul of Hermann coursed through that space. It was so eclectic and awesome... and so clean and comfortable! Debbie invited us to come sit by the fire outside after we grabbed some dinner, because there would be marshmallows to roast (my daughter was super excited about that) and even called me to make sure our room wasn't too hot! Once we got back to the Inn, we sat around the fire and chatted with some of the guests and had a great time. The bed was so comfortable and I have to admit, that was one of the best sleeps I've had on the road! (I'm a flight attendant and that says a lot!)... and breakfast was included! At breakfast, we got to meet Frank, the owner, and I really enjoyed hearing my dad and Frank share their stories of their parent's immigration to the US from Germany. Hermann is a really cool little town, and Harbor Haus is an absolute gem. I am still smiling from the experience. I look forward to my next visit! Thank you,...