Xfinity Store by Comcast Branded Partner — Local services in Hiram

I’ve been to this store three times, and every visit made me want to leave as quickly as possible.

The first time, the employee seemed barely awake, dressed in a random t-shirt that didn’t resemble any company uniform, and appeared to have little to no knowledge about the products. It was a very unprofessional experience.

The second time I visited, a young man was talking to his friends on the phone while assisting me. Though he eventually set up an eSIM on my phone, he failed to do the same for my wife’s phone. I had to call tech support to resolve the issue. It turns out he had missed removing a physical SIM card from the phone, something he likely would have caught if he hadn’t been distracted by his conversation. To top it off, I overheard another customer walk out, shouting, “Can you guys do anything right?”

I returned a third time, against my better judgment, to set up yet another eSIM. I will admit, the woman who helped me this time was the best I’ve encountered there, and she did successfully complete the task. However, the environment still felt off. The store had loud R&B music blasting, which made it uncomfortable for other customers, especially an elderly couple who were struggling to understand the uninterested staff. They even told me that they couldn’t hear anything. When they were leaving without their issue being resolved, I stood up to open the door for them. The husband, who seemed on the verge of tears, told me, “No one cares about us here, and we couldn’t hear anything.”

To make matters worse, one of the staff members—the same guy I had encountered during my first visit—began arguing with a colleague who was assisting me. It was chaos. At one point, this employee walked off, only to return a few minutes later in a t-shirt, probably ready to leave home, then seemingly stop to ask the customer he was initially helping if he needed anything. The customer responded, “I’m the same guy you were helping." This would be a comedy show if it wasn't real.

I think I'll just travel to a further store rather than returning there again.

Update: it turns out that the lady who was assisting me the third time, couldn't even do her job right. She added a third line to my account, so I ended up paying almost double, and then it took me a 2 - 3 hour call with tech support to fix the issue and get reimbursed.

Do yourself a favor: AVOID this store. It is very unfortunate, but not one there can do...

Worst experience ever! I wish I had read the reviews about this Hiram store first because the last 2 weeks have been a huge headache trying to correct the mess that was made to our account at this Hiram store! My husband and I went to the store thinking dealing one on one with a sales rep would help us understand about streaming services. We were very happy with our services on our account but wanted to know if streaming would benefit us in any way. The sales rep totally ignored what we told her, she opened a new account and a mobile phone line we didn’t need or want, cut off our land line, was talking on her cell phone, and didn’t explain any of this to us. Music was playing loudly in the store which made it hard for us to concentrate. She told us we needed newer updated equipment and that another sales rep in the store could do the installation and was very good. He never showed up. I called Xfinity to get a certified technician to come install new boxes and a new modem. When the technician came, it was at that time that we found out she had cancelled our old account and opened a new account because he couldn’t get the equipment to sync up and all the benefits and perks were lost from our original account. When I called Xfinity, I was told that once our old account was closed, they couldn’t reconnect us to the old account with the Legacy package as they no longer offered those benefits. Went back to the store and spoke to the manager to express how unhappy we were with the incompetence and dishonesty of the sales rep. The sales manager was apologetic and did have the sales rep, Ashlan, call us but it was too little too late. We then found out that both accounts were active which has been a major hassle trying to straighten out because of syncing up the new equipment and we had to have another Xfinity technician come go through the whole process again. After numerous phone calls and hours spent talking to phone reps, we finally got all the issues resolved. This rep at the Hiram store, after looking at our established account, should have told us that we should stay with our old account but all she was interested in was making a sale. Terrible customer service! Don’t go to this store in Hiram. We went to the Xfinity Acworth store to return additional equipment and were treated much more...

I would give a Lower Score if I could. They will LIE to you. We had to threaten to contact corporate and go to a different location just to get what we needed done. They will add things you don’t need onto your bill and NOT tell you 😡. We also had to take two separate people in to get them the 75$ bill instead of the $200 - $300 bill because they refused to change anything for them.

Just So everyone knows you can get JUST Internet (75 mbps) and Still have any show or movie you could ever watch and more for $75 a month! if you only have Internet and the Flex box (1 Flex box is free with internet) NO CABLE Needed. The Flex box is TV and it gives you every show u could ever need, it’s cheaper and better than cable. It’s similar to Ruko.

The two women that work this store tried to tell us no they wouldn’t do it and tried to refuse to take cable off and refused to lower the bill till arguing with them. Then they still tried to add the more expensive internet, when we told them we did not want that, which is Not needed unless you are a gamer. These women do not care about helping you or customer service. There is another store not far that the people are a lot more helpful.

If you want to just watch shows and movies and don’t want to pay $250 every month for a seriously jacked bill then only buy The cheaper 75 mbps Internet and ask for a FLEX Box with it. Make sure you DONT have Cable or anything else added and your bill will only be 75$ a month. First Flex box is free and if you need more for other rooms it’s $5 month per box after that. Please help others in the area by passing this knowledge on because they obviously get commissions and are trying to rob people forcefully by adding things to bills they aren’t...