Travelodge by Wyndham Holbrook — Hotel in Holbrook

This was, hands down, the worst experience I've ever had! We were on a trip to Mexico with our truck, towing a small trailer with two motorcycles, and the truck bed packed with valuable camping and riding gear. We arrived at the Travelodge by Wyndham Holbrook around midnight and parked in the half-empty lot. Because of the trailer, our truck was occupying two spaces, but with at least 15 spots still available, we thought it wouldn’t be a problem.||After checking in and completing the payment, the receptionist informed me that due to the hotel’s policy on trailers, I would need to park on the street. I explained the high value of our cargo and mentioned how unlikely it was that the parking lot would fill up overnight, but he wouldn’t budge. He still insisted we park on the street, where our belongings would be left completely unsupervised.||Frustrated, I asked for a refund, but the receptionist refused because the booking was made through Booking.com, despite the fact that he had taken the payment directly on my credit card at the desk. He told me to contact Booking.com for the cancellation. When I finally got through to a Booking.com agent, she agreed to cancel the reservation but couldn’t issue a refund since the payment was made to the hotel. She then contacted the hotel directly, but the receptionist refused to speak with her. He claimed it was against hotel policy to handle cancellations over the phone, and everything had to be done via email.||After exchanging emails with Booking.com, he still refused to process the cancellation or refund the payment. It was clear he had no intention of helping, and instead, he seemed to enjoy watching us jump through hoops to resolve the situation. After nearly an hour of wasted time and no refund, we left and found another hotel further down the road, where they gladly accommodated us and our rig in their parking lot. Ended up paying two rooms that night, I would not recommend Travelodge by Wyndham Holbrook, these guys seems really bad intentioned, and I feel...

This was, hands down, the worst experience I've ever had! We were on a trip to Mexico with our truck, towing a small trailer with two motorcycles, and the truck bed packed with valuable camping and riding gear. We arrived at the Travelodge by Wyndham Holbrook around midnight and parked in the half-empty lot. Because of the trailer, our truck was occupying two spaces, but with at least 15 spots still available, we thought it wouldn’t be a problem.

After checking in and completing the payment, the receptionist informed me that due to the hotel’s policy on trailers, I would need to park on the street. I explained the high value of our cargo and mentioned how unlikely it was that the parking lot would fill up overnight, but he wouldn’t budge. He still insisted we park on the street, where our belongings would be left completely unsupervised.

Frustrated, I asked for a refund, but the receptionist refused because the booking was made through Booking.com, despite the fact that he had taken the payment directly on my credit card at the desk. He told me to contact Booking.com for the cancellation. When I finally got through to a Booking.com agent, she agreed to cancel the reservation but couldn’t issue a refund since the payment was made to the hotel. She then contacted the hotel directly, but the receptionist refused to speak with her. He claimed it was against hotel policy to handle cancellations over the phone, and everything had to be done via email.

After exchanging emails with Booking.com, he still refused to process the cancellation or refund the payment. It was clear he had no intention of helping, and instead, he seemed to enjoy watching us jump through hoops to resolve the situation. After nearly an hour of wasted time and no refund, we left and found another hotel further down the road, where they gladly accommodated us and our rig in their parking lot. Ended up paying two rooms that night, I would not recommend Travelodge by Wyndham Holbrook, these guys seems really bad intentioned, and I feel...

I am writing to express my extreme dissatisfaction with my recent stay at Travelodge Holbrook. Upon check-in at approximately 7:30 p.m., the front desk staff provided two room cards and our room number, offering no further information about hotel amenities or policies. When we inquired about breakfast hours, the gentleman stated, 'All the information you need is on the cards.' This dismissive attitude set the tone for our entire stay. Later that evening, we discovered a significant leak from the toilet seal, resulting in a wet bathroom floor. The following morning, we requested a different first-floor room due to mobility issues. However, the staff claimed no first-floor rooms were available, despite the apparent low occupancy. We then agreed to a second floor room for the following two nights. Later that day, at approximately 5:00 p.m. upon returning to the hotel, we attempted to cancel the following nights reservation. We were then told that we were almost an hour outside of the cancellation window. We attempted to change our stay to a Wyndham property elsewhere, but the corporate office would not allow us to change either.||As frequent hotel guests, we've unfortunately experienced consistent disappointments during our last three stays at Wyndham properties. Issues ranged from broken amenities to unresponsive staff (including front desk, maintainence, & and housekeeping) and extremely unprofessional owners. We attempted to provide feedback through the customer service phone line but were unable to reach a resolution or even submit our concerns. We hope Wyndham will address these issues and improve their customer feedback process. Shame on Wyndham for allowing their company expectations...