Hampton Inn Houston Hobby Airport — Hotel in Houston

The hotel sits directly across the street from Houston Hobby International Airport. From the hotel, airplanes can be seen, and heard, taking off all day. However, this sound was not an uncomfortable issue and, getting a chance to watch the planes take off close up was actually fun.

The room we had was clean and comfortable. The bed however was extremely firm. The bathroom had a sliding farmhouse style door instead of a fully closing door. The tub also has a few rust/mold stains along the edge in areas where the caulk was missing.

No hot breakfast is served. Instead, breakfast consisted of grab and go sandwiches (that need to warmed up in the microwave) along with the typical fruit, breads, pastries, and yogurt.

The outdoor pool is a good size but could have been kept a little cleaner. There is also a hot tub outside but it was extremely dirty when we visited so it was basically unusable.

Even with all of this, I would have still considered staying at this hotel again had it not been for one thing... the staff. The hotel staff interaction shapes the image of the hotel in the customer's mind. Give the customer a great experience and they will gladly return with their business again and again. Hotels with high standards, like Hilton, deliver a customer experience that is worth the price for its guests. While not everyone we interacted with was rude, the majority of the staff at the hotel, unfortunately, were not friendly. Like I said, some were, but the majority of the staff we interacted with during our 5 day stay seemed to be bothered to answer questions or to address issues with the hotel. No smiles, only looking up from the computer long enough to make brief eye contact and replying in short answers. Some were even making rude comments about other guests. This hotel really needs to address and retrain its staff on proper customer interaction, especially since it's a Hilton property. It doesn't meet the high standards...

If i could give it NEGATIVE 5 STARS i would!! i’ve had problems with this hotel since the beginning of my stay! on arrival i moved rooms 4 times because of rust in the the bathtubs, bugs on the linen and in the bathtub, and the smell of heavy moisture in the rooms. I came here for family event and prepaid for the room. when they moved me to my last room which did not have any rust or VISIBLE bugs it seemed better than before even with the tub flooding while i took a shower. i was willing to forgive the inconvenience seeing as i had limited options due to beyoncé concert. on my first night after picking up my friend from the airport a tall drunk man knocked on our door at 2:00am while we were sleeping saying he needed to tell us something. Us being two young women in a room alone together we did not open the door as we feared for our safety but instead called the front desk to get the man to leave. sunday morning 06/29/2025 i wake up and find a DEAD ROACH behind the bed!! As a former employee of hilton and hampton inn myself i know what these rooms are supposed to look like and it seems like majority of these room should have been put out of service. this is not only an inconvenience but a health concern as well. Even the room the staff at the front desk tried to move us in had rust in the bathtubs and the stopper was broken. On top of that i had an odd interaction with the staff saying that the fire alarm went off in our room from their panel, they came in the room and seen absolutely nothing because i DO NOT SMOKE. she then told me that smoking is prohibited on the premises which i already knew because again i have worked for hilton and I DO NOT SMOKE. UPDATE: I received a partial refund only and an apology from the manager on top of a bunch of points. even though i would have liked a full refund instead of the points i didn’t really have time to fret about it as other things were happening, but management...

THIS IS THE WORST HOTEL I HAVE EVER STAYED IN!!!! I came straight from the airport already tired, walked into my room and it was FILTHY!!!! The room was not cleaned, the carpet FILTHY, hair strands on the bed, trash everywhere!!! The hallways were filthy, not vacuumed, I took pictures and I wish I could post them here because you have to see it to believe it!!!! Trash on the floor EVERYWHERE!!! They are not sanitary and with COVID going on, not having a sanitary hotel or room is DANGEROUS!!!!! I NEED A REFUND IMMEDIATELY!!!!!!!!!!!!!! My card was charged multiple times, they moved me to another room that smelled of mildew and was also FILTHY, the bathtub rusted, the carpet filthy there was room very dusty!!! I had to sit in the lobby and wait for them to clean the first FILTHY ROOM, there were NO TOWELS, NO COMFORTERS, and makeup STAINS ON THE sheets!!!! I have no other options because it is Labor Day weekend and hotels are booked! This has really ruined my trip because I can’t sleep here!!! I’d rather sleep in my rental car!!! Do NOT BOOK AT THIS HOTEL!!!!!!!!!! THERE IS NO HOUSEKEEPING!!! The poor hotel clerk tried his best to help us but he said he was new and there have been soo many complaints about this hotel and the filthy rooms. He and a maid had to pull the comforters off my bed to wash them and I am without comforters until after 6am. I have to wait for management to get here because it is after hours and no manager is on duty. I’m going to post pictures of this on every social media outlet I can find because this is ABSOLUTELY INSANE!!! This hotel should be SHUT...