Sonesta Essential Houston Hobby Airport — Hotel in Houston

ZERO STARS.||This was, by far, the WORST "hotel" that I have ever had the displeasure of spending my money on. The beds were decently comfortable, but that is just about the only thing that wasn’t terrible.||Check-in: There was no early check-in option; we had to wait until exactly 3 pm because "housekeeping is still cleaning." However, our rooms were still dirty upon arrival. There were several stains, some resembling old, dried blood and others like spilled coffee. Crumbs on the floor, hair in the bathrooms and on the beds, and obvious years of dust around the air conditioning units.||Front Desk: There was no working printer or copy machine, and the deposit "agreement" was handwritten with a permanent marker. When we asked for a copy, the disheveled front desk employee said that we could take a picture. My husband made him write a second one. Getting the deposit back went surprisingly smooth, though.||Amenities: Both rooms had no extra toilet paper, and the rolls present had been used. One room had shampoo, conditioner, and body wash but no hand soap, while the other had hand soap and a broken lotion dispenser with no shampoo, conditioner, or body wash. When we called about hand soap, we were told housekeeping would bring it, but they never did.||Room Issues: One room's telephone didn’t work, and the terrible front desk employee told me I had to get towels myself since he couldn’t leave the front desk. The room carpets were dirty, and the outside carpeting was filthy as well. The in-room coffee machines had no cups, ice bucket, or actual coffee. Most of the plugs were loose or simply didn’t work. Most of the linens were stained with unknown substances. ||Other Problems: We were told there were no available adjoining rooms, yet one of our rooms had a door to the neighboring room that I never saw anyone use. There was a roach sighting, which landed on my husband’s sandwich. A guest had warned us about them during check-in. The cable was supposedly out due to a recent storm, but the WiFi worked. We brought our own streaming devices to try and enjoy some part of the stay.||Employee Conduct: The employees were unprofessional, unprepared, unhelpful, and unwelcoming.||Facilities: Only one elevator worked. The "continental breakfast" was waffles and cereal. Our keys deactivated several times over our two-day stay.||Shuttle Service: The "complimentary airport shuttle" was just a Lyft the hotel calls. I confirmed the complimentary service before arrival, but it was not as expected. They told me to write my phone number on a sticky note - when my husband went down later to remind them that we had six people and nine pieces of luggage, they said they couldn’t confirm that the Lyft would be big enough and only management could order it. We had to order and pay for our own Lyfts.||I’ve stayed at many cheap hotels, and at the very least, the employees were decent. Good customer service can go a long way and can be helpful in situations like this, but we didn’t even get that. This stay was mediocre at best. Read the reviews. Don’t stay here.||Motel 6 is less...

ZERO STARS.

This was, by far, the WORST "hotel" that I have ever had the displeasure of spending my money on. The beds were decently comfortable, but that is just about the only thing that wasn’t terrible.

Check-in: There was no early check-in option; we had to wait until exactly 3 pm because "housekeeping is still cleaning." However, our rooms were still dirty upon arrival. There were several stains, some resembling old, dried blood and others like spilled coffee. Crumbs on the floor, hair in the bathrooms and on the beds, and obvious years of dust around the air conditioning units.

Front Desk: There was no working printer or copy machine, and the deposit "agreement" was handwritten with a permanent marker. When we asked for a copy, the disheveled front desk employee said that we could take a picture. My husband made him write a second one. Getting the deposit back went surprisingly smooth, though.

Amenities: Both rooms had no extra toilet paper, and the rolls present had been used. One room had shampoo, conditioner, and body wash but no hand soap, while the other had hand soap and a broken lotion dispenser with no shampoo, conditioner, or body wash. When we called about hand soap, we were told housekeeping would bring it, but they never did.

Room Issues: One room's telephone didn’t work, and the terrible front desk employee told me I had to get towels myself since he couldn’t leave the front desk. The room carpets were dirty, and the outside carpeting was filthy as well. The in-room coffee machines had no cups, ice bucket, or actual coffee. Most of the plugs were loose or simply didn’t work. Most of the linens were stained with unknown substances.

Other Problems: We were told there were no available adjoining rooms, yet one of our rooms had a door to the neighboring room that I never saw anyone use. There was a roach sighting, which landed on my husband’s sandwich. A guest had warned us about them during check-in. The cable was supposedly out due to a recent storm, but the WiFi worked. We brought our own streaming devices to try and enjoy some part of the stay.

Employee Conduct: The employees were unprofessional, unprepared, unhelpful, and unwelcoming.

Facilities: Only one elevator worked. The "continental breakfast" was waffles and cereal. Our keys deactivated several times over our two-day stay.

Shuttle Service: The "complimentary airport shuttle" was just a Lyft the hotel calls. I confirmed the complimentary service before arrival, but it was not as expected. They told me to write my phone number on a sticky note - when my husband went down later to remind them that we had six people and nine pieces of luggage, they said they couldn’t confirm that the Lyft would be big enough and only management could order it. We had to order and pay for our own Lyfts.

I’ve stayed at many cheap hotels, and at the very least, the employees were decent. Good customer service can go a long way and can be helpful in situations like this, but we didn’t even get that. This stay was mediocre at best. Read the reviews. Don’t stay here.

Motel 6 is less...

This is the worst place I've ever stayed at. Timeline: Friday morning: I paid an extra $30 to get a room prior the 3pm check-in. When I got into the room there were no towels, No decorative bedspread. no remote for the TV. and the tile part of the floor in the room was slippery. I ignored the bedspread, and the slippery floor thinking they would bring the bedspread later and the floor would dry. I asked for towels (which I got two hours later). I had to make multiple trips between my room and the front desk as they made me try 4 different remotes until I found one that worked. Then I they made me change the batteries in the remote. Saturday: The hotel has a free continental breakfast, which is supposed to be from 7AM to 10AM on weekends. However, when I came for breakfast at 7:05AM the food was still being prepared. I came back at 7:30AM, the breakfast that had been served was gone. I came back at 7:50, no breakfast, but there was a lady with several plastic Tupperware containers; she had filled the containers with eggs, bacon, sausage, and waffles. There was no fruit, but there was sugary kid cereal. I got breakfast through UBER eats. Saturday night: No towels in my room. I asked the front desk for towels and they said I couldn't have towels until house keeping comes in on Sunday morning at 8am. The floor... is still very slippery. Now I'm wondering what's on this floor? Sunday morning: UBER eats for breakfast again, same problem as Saturday. By the way, I don't blame the people, I blame the establishment, if you don't monitor, the people will take advantage. I asked for towels at 8:30AM. I was told there were no towels because the guests "soil them" and they can't be used!! I asked for clarification, the front desk told me I would not get towels today, when he saw my agitation, he wrote my room number on a list. I was astonished! Texas Heath Code 341.066 states that a Hotel can't rent rooms if they don't have towels, sheets, or adequate running water. At 1PM I went back to the front desk and asked for towels. The front desk told me they still did not have towels. I asked for a manager, the front desk told me they don't have a manager on weekends. I gave the front desk a copy of the Texas Code and told them the Health Department will be notified if they don't get me towels today. I got towels at 1:39pm. Not only do I NOT recommend this Hotel, It should be shut down. The service was terrible, the room was terrible. And I still don't know why I have a slippery slimy floor. I tried moving Saturday night but there are no vacancies anywhere until Monday. I check out Monday morning. Don't stay here! Not...