Sleep Number — Hotel in Indianapolis

In 2020 (3.5-4yrs ago) my wife and I purchased a king sized i8 system from the Sleep Number store.

While talking to the sales representative, they highly encouraged us to purchase Sleep Numbers 10 year warranty mattress protector along with our i8 system because it would protect the mattress and electronics from stains and damage. As well it would secure our manufacturer warranty on the mattress because if any damage or stains occurred, and we failed to have a mattress protector, it would void our warranty.

Well this last weekend, we decided to rearrange the bedroom and while stripping everything down. We discovered that the shiny plastic backing on the mattress protector, which we assume is what provides its stain and water protection has disintegrated. It’s just thousands of little tiny shiny pieces everywhere.

So we called the store and they directed us to call the warranty line for assistance which is where this all goes to hell.

Sleep Number declined our warranty on their 10 YEAR WARRANTY mattress protector because… the warranty apparently doesn’t cover material and workmanship failures.. had we called up and filed a warranty claim about a stain or liquid damage. They would have sent us a new mattress protector but now that they have documented their product failed, our warranty is void in their system.

So I called the Sleep Number store back and spoke to the manager hoping that he could resolve this insanity. He stated that he was going to make a call and get right back to me. Unfortunately that was three days ago now and he hasn’t called.

Sleep Number portrays themselves as a premium product, and they charge a premium price. Unfortunately they don’t stand behind their products or warranty and their customer service is far from a premium experience.

My warning to prospective customers is becareful when doing business with Sleep Number they lack honesty and integrity but they will happily sell you on their “great service, warranty, and product” unfortunately they fail to deliver.

Does this match Sleep Numbers Core Values • Passion •Innovation •Integrity...

We ordered a product on line. Went to store to exchange for different color. They carry no stock of any item. It took the representative 40 minutes to try and order the exchange’ and the store was unable to complete this transaction. In the meantime, I signed on, created a new account (because their website never recognizes our accounts even though the shipped and communicated with us for years) and ordered it myself. As a courtesy and due to lack of time on my part, I left the product to be exchanged at the store and asked them to give me a ring when the return was complete. I wanted to be sure I was credited. I wrote my name and number on a paper, even though they can pull up my account. They never bothered. Sleep number products are nothing special and the customer service lacks any reason to...

Once I got into the bed and adjusted it to a comfortable number it was wonderful. I have always liked a firm mattress so I was shocked when my number was a lot lower than I would have thought. It still felt firm and all the stress was gone until I went to get out of the bed. It wasn't firm at all and made it difficult to push myself up. Also the beds sit a lot lower than what I am used to so getting in and especially getting out were tough. I am 6' and have had total hip replacement so having the bed sit up higher makes it much easier to get in and out. My current bed is about 35" high and the Sleep Number is only 27" high. The ladies there were very friendly and did a good job of explaining everything to me. I really like the bed for sleeping just need to work out the height issues before I...