L.L.Bean — Local services in Indianapolis

I’ve always appreciated shopping at LL Bean because they consistently carry my size and offer high-quality clothing that lasts. It’s one of the few places where I can count on finding well-made, comfortable pieces that fit just right.

That said, I’ve noticed a recurring issue with the in-store customer service experience. Almost every time I walk in, I’m asked, “Have you ever shopped here before?”—which feels a bit impersonal and repetitive, especially for a returning customer. Additionally, instead of simply asking me to enter my phone number for rewards (which is quick and standard at many retailers), I’m often asked for my last name. While some may not see this as a big deal, to me it feels a bit overbearing and unnecessary.

I’d love to see LL Bean maintain their excellent product standards while also refining their customer service approach to feel more welcoming and less intrusive. A little more trust in the customer’s familiarity with the brand would...

I took my wife to shop here a week ago and a few things I would mention. For sure the displays were neat, tidy and logically placed. And for my first purchase they gave me 20% off my purchase. It was fast and easy at check out and woman at the counter was incredibly friendly. Not only do they have some of the great looking stuff for women - they really sell high quality products. It got me such great smiles from my wife I intend to take her back on a regular basis. Kudos to the extra friendly staff. Good customer service is a lost art at...

All the staff are friendly and helpful. Although the store is quite large, not all items listed on their website are available. Fortunately, you can check the stock online in advance, so be sure to use this feature before visiting. Some stores have fitting rooms that are locked, but this one does not, making it convenient to try on clothes. However, in my opinion, this brand is not particularly affordable compared to its functionality, so I recommend purchasing only if you find a design...