Comfort Suites Loveland — Hotel in Johnstown

My daughter reserved a private room and a birthday party room with the swimming pool. Everybody had a wonderful time and all went well until the end of the birthday room rental. A gentleman in our party went to get a broom from the front desk. Francis, the front desk attendant was dismissive and rude to our guest. He came back and upon entering party room he stated of her attitude to us and she then preceded to turn around and yell to him that she heard that.... she became a big part of the problem and escalated the whole situation. The gentleman who requested the broom was told he had to leave. Francis was insisting his girlfriend leave right that minute and he wet little bit was putting his shoes on which she had a problem with. Once all this died down Francis came came to check the room and was finding an issue with the trash bag in the canister missing. We used it and emptied it. We hadn't even had a chance to do a final walk through in the pool area and she then said she was charging a cleaning fee in the pool area. There wasn't anything wrong with the pool area. Francis then proceeded to carry this agitation on once again because, why? I'm not really sure excruciating it was clear she was using her position because she was confronted on her actions when as an employee she positioned herself of escalating the whole thing from the start. I'm throughly disappointed as this ruined my granddaughters birthday. To top it off my daughter wasn't staying after being put through all that AND Francis determines she doesn't get her room refunded and is going to be charged a cleaning fee when I can assure you the room was spotless and the wristbands that a few of the kids dropped in pool area were picked up. THERE WAS ABSOLUTELY NOTHING AND I MEAN NOTHING TO CLEAN OR PICKUP. THE TRASH WAS EVEN TAKEN OUT. Francis, you might give some thought to how you treat people because when you're rude out of the gate and then proceed to inject yourself into others conversation about you which a person has a right to comment on to their party on your treatment. You were rude and then aggressive entering yourself in the manner you did to start it all. Then you kept it up. I thought you were suppose to help the customer not be rude and have a problem when you over hear one commenting on your attitude. To have a heavy hand in this situation yourself and then charging a cleaning fee and nor refunding the room fee is only you not being right and you should be ashamed of yourself.

To top it off I went abs asked Francis for the GM nave and number I was denied that and then only given the owners last name and I wasn't asked to have his contact...

The only good thing about this hotel is that kids can enjoy a dirty pool and pretty cool waterslide. Below are a few of the reasons I will never ever be back.

The hot tub doesn't work - speaking with seasoned travelers to the area, it is always broken. This is ridiculous, because it's the only way to get away from the kids and have a moment alone with other adults.

There is no ventilation in the pool area - none. Since there wasn't a working hot tub, I had to sit there and listen to the screams in a melting hot room with no air circulation whatsoever. After about 2 hours my 4 kids and I were all coughing so hard and couldn't breathe that we had to go back to the room. It was one of the worst experiences of my life. I don't know what we were inhaling, but I'm coughing twice as hard today. Very concerning and dangerous.

There are no towels. None. You have to ask for them and the front desk gives you attitude.

There are no pillows for the pull out "sleeper" couch - not just in the room, apparently they don't exist. You're on your own.

The pull out sleeper was disgusting. Ratty, torn us and stained. Luckily 10 year old children were sleeping on it and didn't care. I would never have laid on it. Absolutely atrocious.

Management sent a threatening text to me around 10pm about quiet time and that if we didn't obey the rules, we could be kicked out...what? Nah...I paid way too much money to get threatened. Not that it helped, because people were raging all night to either side of us.

The TV is in the middle of the room. Oddly placed between the bed and the couch. Just a really dumb place to put it. Nobody really got a decent vew.

The breakfast was awful. I never really expect much for a hotel breakfast, but this was weak. Very messy and clearly nobody was assigned to clean it up. It didn't help that there was a high school basketball team and their entire extended families, children, cousins, friends, acquaintances, neighbors and random people from the street. It was busier than Disneyland.

Overall, I would rate this place zero stars, if I could. It was by far the worst hotel stay of my entire life and I'm a seasoned traveler. My job is quite literally traveling all over the the world.

The location is great, but not that great. Don't stay here, if you don't have to. There is another hotel a few miles away with a waterslide that's 100 times...

Clean room Dirty-looking pool and pool deck Murky pool water Algae on pool deck concrete Hair and other objects floating in pool

Good front desk staff, but this hotel's management seems to have them by the throat. They take your name when you ask for pool towels and say that you have to return them first if you want more.

No pillows available for the sofa bed. And front desk staff can't locate any when I ask. Sofa bed cover is dirty with crumbs and hair.

Text message at 11:00 p.m. saying that all guests essentially need to keep their kids quiet starting at 10:00 p.m., which is quiet time for most hotels, or risk being removed from the property. This is a generic text message sent to all guests, I'm assuming, because our kids were quiet and in bed before 10:00 p.m. It's not the quiet time that I have a problem with, but it's the fact that they send guests text messages with threats. What is this? Motel 6?

I have stayed at a million hotels as a frequent traveler, and never has this happened.

Very controlling. Definitely not customer first.

I don't remember any of this being the case years ago when we first stayed here not long after the place opened.

It's a shame too, because the hotel overall was in pretty good shape. And the front desk staff were attentive and professional, and especially so on the morning of February 26th. It's just the way the hotel is managed that we have a problem with.

Is this typical for Comfort Suites? Or is this specific to local management or ownership?

We will probably think twice before staying in another comfort suites because of this.

PS: Don't put your eating utensils face up. That's a basic rule of hospitality management. For example, forks go with the pointy sides down. Other people's hands touch lots of the utensils in the utensil container when they are grabbing something. I don't want their germs on the eating end of my fork or spoon. Interestingly, the butter knives or physician correctly with the food contact side facing down into...