I’ve been fighting stage 4 cancer for two years and have been anxiously waiting for the moment I’d have medical clearance to eat poke again. Finally the day came! So my husband and I drove all the way from Greeley to our favorite place, Honolulu Poke Bar in Johnstown. My excitement and happiness was immediately squashed by some of the worst customer service I have ever experienced. I was rushed when struggling to make choices, I’ll admit, my brain is still slow from receiving 12 rounds of chemo. When the owner, who was making my order, responded in a nasty aggressive tone that there isn’t any seaweed salad, I hesitated a few seconds thinking about what I would substitute. Instead of apologizing, he proceeded to angrily act like he was going to throw my plate (half made) into the trash right in front of everyone. I’d already gotten too excited to have poke so I begged him not to throw my food away. After that, he didn’t let me get the rest of my toppings nor give me sauce, I had to ask the lady at the register to put some on the side for me, he continued to give me looks, and I deeply regretted going through with our order. This was our favorite poke place before I got sick and I’m absolutely heartbroken to write this review. I will never come back. If anyone knows of another poke place with good food and doesn’t treat their customers like absolute garbage please let me know!! Also after digging, I found out that the supposed owner (in the photo with hat on, and same person that made my order) steals his employees tips. His employees get verbally disparaged in front of customers and he looks for undocumented workers to run the back in order to rip them off and take advantage of them. I’m kind of glad I had this terrible experience here, as it forced me to do some investigating. We should all collectively decide not to reward selfish evil people like the owner of this establishment with...
Read moreI've been here 4 times now since they first opened and unfortunately I feel like the service has declined as well as some food factors. After my first visit I would have given them a 5 star review. On my recent visit I still enjoyed the quality of the food (hence the 3 stars), however the quantity has decreased and the service is now subpar. I've noticed others mention a female counter employee that seems to have an attitude and this is more then likely the same employee me and my daughter encountered when we recently visited. No smile, disengaged, & unattentive to our order. I had to remind her of our options twice because she kept forgetting and looking around or talking to her coworker about non-work related issues. We used to be able to share a large bowl, however this last time it was only half filled in comparison to previous visits (see pic) and the prices were also increased. So, overall, good food, but not worth the cost in my opinion. I also think they must have changed their Thai tea recipe because it didn't used to be as sickly sweet as it was this time. If they returned to their previous quantity & uped their customer service game this place would be a real gem and a true hit in my book that I would gladly pay the...
Read morethe waitress's are amazing, however they are hampered by a boss that talks down to them, as several times while i have been there an employee was being yelled at for not needing to know what ingredients are being used - additionally there is a major question as to if their prep cook are legal citizens as i overheard the other workers talking about how he is paid in cash under the table. there have been racist comments made to several of their workers by their prep cook to which both the new manager and current owner both turn a blind eye. they do not pay their employees the wage they are promised, instead they are scheduled in a way to make it impossible to earn a livable wage. the owner also keeps the electronic tips, so if you do go, please tip the ladies in cash as their boss will keep anything beyond that!! There is even an issue i head about them not getting proper work breaks and lunches - i really hope the co labor board shuts down this company - they create an abusive and hostile work environment and even as a customer, i am appalled at what i have overheard. they have also switched their boba recipe to a cheep powder, which creates a...
Read more