Hobby Lobby — Local services in Johnstown

Usually, I get good service at this store. Recently, I've had a time-consuming and completely frustrating experience with getting trim for a First Communion veil that I am making for my granddaughter. Trim was ordered because there was not enough on the spool in stock: I was to be notified when it arrived. THAT didn't happen. I called a week after the trim was expected. Back in the store at the cutting table I asked for the number of yards I needed; paid for it, went home found the length short by nearly a yard when I had the trim pinned partway around the veil perimeter. I unpinned and took the trim back to the store. Of course, there was not one piece of the correct length remaining, so with distress, I accepted two pieces that would have to be patched together. NOT satisfactory. Then I found that one of those lengths of trim was actually TAPED together! (How would that not be noticed by the person measuring the trim as she pulled it through her fingers??) Now I have 3 joints to make. After spending an hour attaching two ends with fabric glue a tiny needle and silk thread, what I suspected is definite: the joints will never be stable and it cannot be made attractive much less invisible. Sure, people make mistakes. This, however has cost me time (days!) and tears. I feel like chopping the whole $23 worth of trim into tiny bits. 'Nuff said. No, JoAnne did not have this trim in white. I was there before...

Hobby Lobby would do well to assess their sales signage to avoid the appearance of "bait and switch" tactics! Apparently, customers are supposed to be able to intuit what the store really means when multiple large "percent off" signs all over a given display don't actually include most of the items they are plastered across. And it's so misleading that you get to look like a jerk at checkout despite raising valid questions - and even pictures - of the displays. I felt very tricked by such signage, which I was subsequently told were meant to exclude almost all the items right around them, and for not somehow intuiting their very vague and arguably simply misleading (and microscopic) writing about all tags that say "Your Price". I was supposed to somehow know that such tags mean all these items arrived at the store already "on sale". So all these items weren't actually on sale despite the many % off sale signs all over them. Yea...what?!?

Then to be treated rudely, talked at like I'm an idiot, or worse, some kind of cheat, really leaves me not wanting to do any further shopping with Hobby Lobby! I tried to remain rational as I do not like even minor conflict, so as I left I offered sincere thanks to the manager for resolving this matter in an acceptable way, but it seemed she did not want to do anything but give me a very unpleasant...

Overall, I enjoy Hobby Lobby and the price point it provides. I usually visit the Fort Collins location and never have issues. My visit yesterday was fine up until the end when I asked for clarification on a price at the register. The woman ringing me out was dismissive and curt when I asked if either of the sales posted around the store that listed the brand applied to the item I was interested in. Apparently, they don't even scan items there, so when I asked if she could just ring it up and see if a sale applies, she just typed in the base price. A manager even came over and was equally dismissive, but at least he explained it better. Saying that since it was a 'specialty' item for that brand, the sales didn't apply. Which is totally fine, I get that. However, their signage does not list that, and just said all items of that brand were included. If you are going to promote something as on sale, the signs need to be accurate. I don't remember any names, but I'd definitely recommend taking pictures of sale signs that apply to items you are purchasing. That way, you can avoid the experience I had at...