Crumbl — Restaurant in Johnstown

Usually a 5 star all around, but they really messed up today. I placed an order at 10:20 am for pick up around 12:10-12:40 pm. When I arrived, they were out if the cake I ordered two of. I was a little annoyed as they had a 2 hour heads up that I ordered them, but I don't know how it works, so maybe they didn't get notified until closer to my pick up. Therefore, I was patient and understanding and simply asked how long until they had more. Luckily, I work nearby, and they said they were making some, and they'd be ready within an hour. They did offer to switch them out for other cookies to complete my order, but I wanted the cakes and paid more for them as they are an extra charge. I came back an hour later and was told they weren't ready and that I would be another 25 minutes. I did get an apology from one worker, but the other seemed rude and bothered by me wanting to wait for the cake. I called about 35 minutes later, as I didn't want to leave work for nothing, and they said another 10 minutes. When I called back 15 minutes later it was ready. So, at this time it's about 2:45 pm! When I picked it up, they apologized, but no one offered any compensation for the inconvenience or my time. When I said something, they gave me a voucher. 1) Don't tell me within an hour and then it turns into 2 hours. 2) Don't let me order something if you don't have it or won't save it for me it. 3) If you mess up, own it and try to make it right. Why did I...

I got Crumbl today and the service was absolutely horrible. I sat in line for 15 minutes. 5 of that at the speaker box and the other 10 at the window with no one even talking to us. Not to mention us having to wait that long when there was maybe one person inside. After that long wait someone finally coming up to us tells us they some how ran out of the cookie we ordered 2 of. Totally fine however she goes would you like to substitute them and doesn’t tell us our other choices or anything like that. As someone who works in fast food I would apologize and see what they would like rather than being like would you like to substitute them mind you this was after we had paid. We then tell her what we would like after we pull up the menu and we look and tell her what we want she tells us that we couldn’t do that because it was last weeks menu when clearly online and the menu in the drive thru had both of the cookies we asked for on it. So she said she would go check. I would recommend having all employees on the same page, not having bad customer service and leaving someone at the speaker box for 5 minutes and saying you will be with them in one moment, especially not making a customer sit at the window for 10 minutes no one coming over to say a thing to them, and finally work on customer service skills. Seriously the worst experience I’ve ever had. Won’t be returning until they...

First and foremost the cookies are great. My problem is with the service and how the cashiers act. My friend and I went through the drive thru Sunday night. We ordered everything and got up to the window and that is when the problems started. Right away we were asked to leave a tip. Hadn't heard the total yet, didn't have the order ready, and it felt very off putting. I politely said no thank you. Window closed and cookies came up. Was given the total and my friend tried to pay but was told his card was declined. Odd but alright. So we tried my card seeing as I just got paid two days prior. Oddly enough my card was declined. This time the cashier said there wasn't enough funds. The total was only fourteen dollars or so. Took my card back and left. Went down the street to the gas station to make sure nothing was wrong and was able to purchase gas and snacks. So if you don't leave a tip when asked, you simply don't get your order. Definitely won't be going to this location again. I'll try my luck in...