The Constance By The Lenox Collection — Hotel in Lenox

Terror in the Night||Not only will my wife and I not be staying at The Constance again, we will never stay at any inn anywhere. Our terrifying experience has opened our minds. We think now, "who are these strange guests and service people I'm suddenly sleeping in a strange house with?"||||Our first night, we awoke around 2:15am to the sounds of someone pacing outside our bedroom. And I heard what sounded to me like chanting in a foreign language. And it sounded as if, every time the man reached our door, he hissed behind the door. That's what it sounded like to me. But whether this stranger was singing along to some music he was listening to with headphones on, or chanting, doesn't really matter (perhaps it was some type of cultural chant I'm not familiar with). He didn't have to be saying anything. The fact remains that someone was pacing outside our room in the middle of the night, for at least 45 minutes, in some unfamiliar inn with old flimsy doors and flimsy locks, and we had no idea who it possibly could've been, and it was terrifying. We thought: Why would a guest be out there? Is he crazy? Why isn't the front desk stopping him? The front desk is straight down hall. There must not be someone at the front desk. Has someone broken into the house? Worse, the inn keeps all the room keys in an unlocked door right under the stairs (we passed it every time we went to our room). So whoever it was could easily get in.||We called the front desk (even though I'm thinking that, if someone is at the front desk, they would stop whoever is pacing outside our room, wouldn't they?) There was no answer. And eventually, trying to figure out what to do, too scared to make noise, the pacing and chanting/singing not stopping, we decided the only safe thing to do was to call the police, as confronting a stranger pacing outside your room in the night seemed too dangerous.||||When the cop came, and we discovered the front desk assistant was actually the one responsible, (though at the time he lied to us and said it wasn't him even though it clearly was, and this was later confirmed by management via the cameras), I was furious, but we had to keep the peace. We were staying in this inn for the next two nights, and we were frankly afraid to do much. He seemed mentally ill and possibly dangerous (not saying he was, just what it seemed like to us). How do you demand a police report against a person who'll be watching over the place where you sleep?||||After the cop left, about five minutes later, the front desk assistant quietly knocked on our door. "Front desk, " he said, in a deadened tone, astoundingly different from the tone he used with us and the police just five minutes ago. (It's just about 4am now.) We didn't answer. Did we hear that right? He knocked again. "Front desk," he said. "What do you want?" I asked loudly. He wanted to know the exact number we called for the front desk. My wife told him the numbers, and then he left. It was creepy as can be. We hardly slept that night. It ruined our day. And we were uneasy the rest of the trip.||||After we checked-out, now that we were safe, we called numerous times to complain. We were told we would get a call back and did not. I finally got someone to connect me with Elizabeth, the General Manager. She was immediately dismissive. "Yeah, he was listening to music and singing," in the most shockingly dismissive tone imaginable. You would think she would say, "oh my god, someone was pacing outside your room at 2:30am for 45 minutes! How frightening that must've been for you, I'm so sorry, let me see how we can rectify this..." No, instead she dismissed it. "He was singing and didn't realize how loud he was being," she said. A stranger was pacing outside our bedroom, terrifying us, and that's all you can say? Do not be fooled by Elizabeth replies to 1-star reviews. Though told we were refunded "for that night," we were not. They only refunded the $100 cleaning fee, which they give back if the room is clean anyway. The ordeal frankly left us more stressed after our vacation.||||You can confirm any of this with the Lenox police department. Ask about a call they received at 2:30am in the early morning hours of July 31st, 2025, about a strange man pacing outside a guest's...

Terror in the Night

Not only will my wife and I not be staying at The Constance again, we will never stay at any inn anywhere. Our terrifying experience has opened our minds. We think now, “who are these strange guests and service people I’m suddenly sleeping in a strange house with?”

Our first night, we awoke around 2:15am to the sounds of someone pacing outside our bedroom. And I heard what sounded to me like chanting in a foreign language. And it sounded as if, every time the man reached our door, he hissed behind the door. Yes, hissed. That’s what it sounded like to me. But whether this stranger was singing along to some music he was listening to with headphones on, or chanting, doesn’t really matter (perhaps it was some type of cultural chant I’m not familiar with). He didn’t have to be saying anything. The fact remains that someone was pacing outside our room in the middle of the night, for at least 45 minutes, in some unfamiliar inn with old flimsy doors and flimsy locks, and we had no idea who it possibly could’ve been, and it was terrifying. We thought: Why would a guest be out there? Is he crazy? Why isn’t the front desk stopping him? The front desk is straight down hall. There must not be someone at the front desk. Has someone broken into the house? Worse, the inn keeps all the room keys in an unlocked door right under the stairs (we passed it every time we went to our room). So whoever it was could easily get in. We called the front desk (even though I’m thinking that, if someone is at the front desk, they would stop whoever is pacing outside our room, wouldn’t they?) There was no answer. And eventually, trying to figure out what to do, too scared to make noise, the pacing and chanting/singing not stopping, we decided the only safe thing to do was to call the police, as confronting a stranger pacing outside your room in the night seemed too dangerous.

When the cop came, and we discovered the front desk assistant was actually the one responsible, I was furious, but we had to keep the peace. We were staying in this inn for the next two nights, and we were frankly afraid to do much. He seemed mentally ill to us (not saying he was, just what it seemed like to us). How do you demand a police report against a person who’ll be watching over the place where you sleep?

After the cop left, about five minutes later, the front desk assistant quietly knocked on our door. “Front desk, “ he said, in a deadened tone. We didn’t answer. Did we hear that right? He knocked again. “Front desk,” he said. “What do you want?” I asked loudly. He wanted to know the exact number we called for the front desk. My wife told him the numbers, and then he left. It was creepy as can be. We hardly slept that night. It ruined our day. And we were uneasy the rest of the trip.

After we checked-out, now that we were safe, we called numerous times to complain. We were told we would get a call back and did not. I finally got someone to connect me with Elizabeth, the General Manager. She was immediately dismissive. “Yeah, he was listening to music and singing,” in the most shockingly dismissive tone imaginable. You would think she would say, “oh my god, someone was pacing outside your room at 2:30am for 45 minutes! How frightening that must’ve been for you, I’m so sorry, let me see how we can rectify this...” No, instead she dismissed it. "He was singing and didn't realize how loud he was being," she said. A stranger was pacing outside our bedroom, terrifying us, and that's all you can say? Do not be fooled by Elizabeth replies to 1-star reviews. Though told we were refunded “for that night,” we were not. They only refunded the $100 cleaning fee, which they give back if the room is clean anyway. The ordeal frankly left us more stressed after our vacation.

You can confirm any of this with the Lenox police department. Ask about a call they received at 2:30am in the early morning hours of July 31st, 2025, about a strange man pacing outside a guest’s...

My (now) wife and I were recently married at The Rookwood Inn, and it was hands-down one of the best experiences of our lives and we are proud to have it as our first experience as husband and wife. We had been looking at B&B’s that offered elopement packages, as we had decided to cancel our planned May 2021 wedding due to the uncertainty of covid restrictions. The Rookwood was the first to come up, and after reviewing and comparing what felt like every other available option in all of New England it was clear that The Rookwood was the best of the best for us.

The Victorian-era architecture and comfortable, almost fairytale-like aesthetic carefully curated and applied by Amy, innkeeper extraordinaire, was at once stunning but also comforting – like we were coming home for the very first time. Our wedding was in December and a recent snowstorm had decorated the grounds to which, even on our nighttime arrival, could only be described as “magical”. The rooms themselves shared the same enchanting ambience – we stayed in “The Colonel’s Choice” suite, which boasted a king-size bed, loveseat, romantic fireplace (complete with starter log!), bathroom with shower/tub, enough mirrors to cover anything you would need, and of course a TV with cable hookup! It took a lot for us to even want to leave the room, but luckily The Rookwood had so much to offer.

Amy, the aforementioned innkeeper/proprietor/justice of the peace, was nothing short of the most hospitable and considerate person we have had the pleasure of working with and being cared for by. One example (of the myriad available): my wife had been recently diagnosed with gestational diabetes, to which I had made mention in passing to Amy when I booked our weekend at The Rookwood, and when we arrived Amy informed us that she had set us up with several diabetic-friendly amenities in our room (sugar-free hot cocoa among them!) and had prepared her assistant/chef Jen (also a LOVELY person) for any dietary requests we might make – and this was just the FIRST NIGHT. We have family members that don’t show as much care as Amy did for us, as she no doubt does for all of her guests. She also wrote our ceremony, which was not only prompt and well thought out, but was incredibly personalized (Amy sent us a sort of “get to know you” sheet after we had booked which we filled out with different aspects of who we are as a couple). Let me tell you: my wife is not the crying type, but by the end Amy had her in tears (in the best way).

Of course, I couldn’t review a B&B and not mention the breakfasts. Jen absolutely blew us away with her culinary skills! From the yogurt/granola/fruit “banana splits” to the delicious frittata(?) to the bacon-and-potato “rose” garnish – everything was top of the line. Heck, we’re not “food instagrammers” but my wife even took pictures of each dish. Throughout each meal, Jen (and Amy) never let our coffees go cold and made sure we had anything we wanted/needed. I honestly can’t say which was better – the food or the service. Top notch across the board.

I could go on and on (even more than I have already), but I will just end with this: do yourself a favor, and if you’re ever in the Berskhires – treat yourself to a stay at The Rookwood. Thank you Amy and Jen for a weekend my wife and I will...