Staples — Local services in Lincoln

I don’t normally write reviews, but I had a really bad experience at this establishment today. The people working on the floor were very helpful and polite. When I went to check out, an older, male employee was ringing out another male customer. I think I heard them exchange a few words while they were at it. I stood and waited for my turn as he was the only cashier present and I was the only person in line. The male cashier finished and began walking at a glacial pace to another registry without so much as looking at me. I thought it was odd, but I figured he was having a hard day and I wasn’t in a hurry. When he got to the other registry, he grabbed a spritzer bottle/brown paper and began cleaning the register’s keyboard as I was standing there, waiting. He cleaned for a couple of minutes, completely ignoring my existence, until another female employee saw me waiting and him cleaning. She came up to ask him if he was okay. He said yes, and finally looked in my direction and called me over. Only after she came over did he look at me and acknowledge my existence. He rung my items down, threw (not placed) them in a bag, and tossed the bag on the counter. The notebook I purchased fell out and I collected it re-bagged it. I’ve dealt with some pretty bad customer service in the past, but this one felt more personal. He treated the person before me in a very normal way. Why would I be any different?

The woman who came over to ask if he was alright called him Phil, but he didn’t have a name tag so I couldn’t get his...

Yesterday, 04/27/2015, I walked into this store with 400$, intent to purchase, and the ability to use an employee discount. I was in the market for either a Tablet, or a Chromebook. So upon entering I head straight for the display of laptops and tablets.

And I wait. And then I wait. And for good measure, I wait some more.

After about 20 minutes I decide to wander the store a bit. During this whole process I've made eye contact with every employee willing to chance a look my direction. After wandering a bit I return to tablets/laptops. I've now been spotted there twice, perhaps I want to buy one?

And then I wait. NO SERVICE!

You have a person who intends to make a purchase, and you completely ignore them! I decided to drag the manager out of his back room hiding place (store #1900 by the way) and let him know how I was treated. Very nicely I state I walked in with 400$, an employee discount, and was not able to be served! Office Depot is just down the street, I'll be bringing my business there.

The manager really did not seem to care, which makes sense honestly. None of the employees seemed to care either, so look at their leader. Terrible.

In case anybody is wondering, I purchased my Chromebook and gadgets at Office Depot and couldn't be happier with...

Horrible. They are not s printing company but make it seem so. Emoloyees are unqualified at performing any technical procedures. I simply asked to read a file on a flash drive and they said it was "protected" after showing then how to do it they still could bot get me a price on the printing. I decided to do the printing order line. They called the day it was due and told me the poster would not be ready bc of issue with a machine and they would call me back later with details. They never called but emailed me late ...to late for me to pick up bc I was expecting a call. I went in the next day to find out that the poster was still not done even after they emailed me the night before saying my order was complete. I was upset and asked for a refund after 20 minutes they said I would get my money back in 3-5 days. Horrible customer service and lack of knowledge from each store manager. Joke of a...