RAKKAN Ramen DTLA — Restaurant in Los Angeles

A few of my friends took our friend out for her birthday here tonight and most of the food was great as always. Unfortunately our vegan gyoza came out and tasted/looked like like pork. One of my friends is Muslim and I am vegan, both of us do not eat pork. We both accidentally ate these, thinking they were vegan. No one came to check on us throughout the entire meal so I could not tell our waitress until the end where she dropped off our check and said was everything good? She should've checked on us before she brought the check, but I digress. I told her unfortunately our gyoza are not vegan and she just looked surprised but did not apologize. She just said "oh really?" I explain to her two of us consumed them thinking they were vegan, and we wanted to let her know. She said "okay thank you". She then walked away without saying anything else and never came back for our check), so I had to go up to the front and ask for boxes for our leftovers/ ask how to pay. The girl at the front desk asked me if it was the $98 order with the vegan gyoza, so I replied yes but our gyoza were not vegan. She immediately said she was sorry and she would take them off the bill, which is not what I requested but of course I appreciated this since it was the wrong item. She then says she will bring us the new check and boxes to our table.

Here's the kicker: When she comes to our table with the boxes, she brings the same check with no deductions, and insists that the gyoza we were served were vegan. I showed her the pork inside, and she takes our unfinished plate of gyoza and brings them to the kitchen saying she will double check. She comes back with all of our leftover gyoza ripped open, which were our leftovers for the non-vegans at the table, And proceeds to pick them up with her bare hands and say yeah it's potato. You could visibly see there were no vegetables inside the Gyoza, and she just was trying to prove us wrong. I thought this was very unprofessional, but I paid for the meal as to not make a scene on my friends birthday, tipped our server, and left. It left a very bad taste in my mouth, not only the gyoza, but the cashier's attitude and insistence on proving me wrong in front of the whole restaurant. It was completely unprofessional and downright gross to rip open our gyoza with her bare hands and then still make us pay for them. Please train the girl who worked at your front...

I recently had the pleasure of dining at Rakkan Ramen, where I discovered an extraordinary experience for vegans like myself. This restaurant not only caters to vegans but also delivers the most incredible vegan ramen and an extensive range of plant-based options. From the moment I walked in, the modern and inviting ambiance, along with the warm greetings from the staff, set the tone for a memorable dining experience.

The vegan ramen at Rakkan Ramen is truly a masterpiece. The rich and savory broth, made with the finest quality ingredients, forms a harmonious blend of flavors that leaves you craving more. The vibrant and crisp vegetables, along with a variety of mushrooms and plant-based proteins, create a delightful combination of textures. What sets Rakkan Ramen apart is their commitment to using fresh, locally sourced produce, ensuring each bite is packed with freshness and quality.

Beyond the outstanding vegan ramen, Rakkan Ramen offers a diverse selection of plant-based dishes that cater to every taste. From appetizers like vegan gyoza and crispy tofu to hearty rice bowls filled with colorful vegetables, their menu showcases creativity and attention to detail. Each dish is thoughtfully crafted, featuring a medley of flavors, spices, and seasonings that elevate the dining experience.

The service at Rakkan Ramen is exemplary, with friendly and knowledgeable staff who are attentive to dietary preferences and restrictions. They go above and beyond to accommodate modifications and provide ingredient information, ensuring a seamless and enjoyable dining experience for all guests. Moreover, the generous portion sizes and reasonable prices make Rakkan Ramen a fantastic value for the exceptional quality of food and overall experience they offer.

Whether you're a devoted vegan or simply looking to explore plant-based alternatives, Rakkan Ramen is a must-visit destination. Their commitment to excellence, the wide variety of vegan options, and the undeniable deliciousness of their vegan ramen make it a haven for flavor-packed vegan delights. I wholeheartedly recommend making a reservation or stopping by Rakkan Ramen to indulge in their heavenly offerings. Prepare to be delighted by the flavors, satisfy your cravings, and become a lifelong fan of this...

My friend and I planned to get lunch at Rakkan, I signed up and waited 20 minutes (despite the fact that there were a lot of empty tables and no line). My friend brought in outside food as she was not having ramen, and we did not think this would be a problem as other restaurants in the Little Tokyo area usually do not mind as long as a person in the party is purchasing from their business. My friend and I finally get a table and sit down, so I start looking at the menu, and she starts unpacking her outside food (which was a small salad). Before she even has a chance to fully take her food out, a staff member approaches us and rudely lets us know that we can’t bring outside food in. Now, I’m usually very respectful of that, since I understand where they’re coming from, but I was going to purchase food from them so I didn’t not understand why the server was prohibiting my friend from eating her food there, especially since my friend has many food allergies and her food options are quite limited. Additionally, it was a slow day and there were many empty tables so it’s not like they had a limited amount of tables and my friend was taking up space. Weirdly, I’ve also seen other people eating outside food here and the staff never told them anything. I asked the server if she could make an exception and she rudely kept stating that no outside food was allowed, forcing us to leave the restaurant. I was appalled by the lack of consideration. I understand the no outside food policy if no one is purchasing from the restaurant or if there are a limited amount of tables, but that was not the case in this situation. There were also no signs in the restaurant advising customers of this rule. Had the server been more lenient about their nonsensical rule or had even been kinder about their about the way she let us know, I’d feel less disappointed. Just because not everyone can enjoy your food doesn’t mean you should spoil it for the rest of us. Sadly this was one of my favorite places to eat at, as my office is down the street and my colleagues and I usually placed orders often. After this experience, I’m sure none of my colleagues will be purchasing from this greedy business again....