Escalated my phone call on 21NOV to a manager, "Dane" for overall poor customer service who then accused me of being rude for just asking a simple question if you have your "Star and Garden" calendar in stock.
The initial male clerk who had a strong accent first said, "no" and the same for the manager in which I had a doubt. Then, he said we have "Beauty and Garden" that arrived two days ago. Being unfamiliar and after demanding to be more descriptive finding him to be lazy, he became upset. Sounded like the same calendar and if so, then all he had to say is yes we do, but the title has slightly changed then I would understand. I always call before and their previous older generation staff answer with confidence prior to making my one hour drive to purchase annually for many years this popular kimono/Japanese garden calendar.
Bunkado has gone downhill in service with this newer staff especially by "Dane" whose been a young manager for about a year who has "a lot to learn" that is incompetent, can not handle objections, "NEVER SAY YOU ARE RUDE" especially twice to a customer being an insult and...
Read moreI was there yesterday and had a great time. It’s one of the original stores and pretty much the way I remembered it from the last time I was there 30 years ago. It has the best products for collectors of wonderful Japanese things. Nearly everything a person could imagine and more. The service was delightful, efficient and friendly. Part of the wonderful experience.
I started coming here in like 1975. I bought my mother 2 dolls from this store in 1977/78(?) and she loved them. My mother was from Japan and she loved coming to little Tokyo. One of my fondest memories is of us shopping together at Bunkado. It was a great pleasure to return there with my husband and son yesterday for my birthday.
I hope Bunkado will continue to be there in the future. Best wishes to...
Read moreLove this little shop! Outstanding service. It's a very nice place to get Japanese things for your home or for gifts. They have beautiful things here ! They have great taste and it shows in the wonderful selection of treasures that they carry. You can always find something for just the right gift here. Have been coming here for many decades and love it. There's always something to discover. A must stop place in Jtown. #littletokyo #bunkado #dtla #giftshop #art #japanese #japantown...
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