Residence Inn by Marriott Marina del Rey — Hotel in Marina del Rey

As a frequent business traveler and a loyal Marriott Rewards member, I’ve come to rely on the brand for consistency, professionalism, and hospitality — values that were unfortunately absent during my stay at Residence Inn by Marriott Marina del Rey.

I had booked specific room type three weeks in advance. Upon arrival (albeit late due to business travel, which is not uncommon or unexpected in this context), I was met with an unwelcoming front desk staff who informed me that the hotel was “100% booked” — and therefore my reserved room was no longer available. This response was not only illogical but was also delivered with an unprofessional tone that bordered on accusatory, implying that my late arrival was the cause of the issue.

Let me be clear: the reservation was active, confirmed, and not canceled. The room was booked for me specifically. To then be blamed for Marriott’s internal overbooking or room management issue was both insulting and unacceptable.

The interaction with the front desk was deeply unprofessional — staff members were not only dismissive but at times outright rude. Communication lacked the hospitality one expects from a brand like Marriott. At one point, the conversation took place across a hallway, with staff speaking to me from a distance rather than stepping forward to engage respectfully. When I attempted to escalate the issue, I was brushed off with comments like “talk to your company,” rather than any real effort to resolve or even acknowledge the problem.

The hotel setup itself is worth noting — it shares a common space with the Courtyard by Marriott, which may be contributing to the operational confusion and lack of accountability. I had seen mixed reviews before booking and took a chance based on past positive experiences with Marriott overall. Unfortunately, that trust was misplaced.

If I had not been constrained by limited availability in the area, I would have moved to another property immediately. For comparison, the experience I had at the Westin nearby was far superior — welcoming, respectful, and aligned with what one should expect from a premium hospitality brand. Another experience at Courtyard by Marriott Culver City also was very delightful, making a drastic contrast with experience at Residence Inn.

This incident isn’t just about a downgraded room — it’s about how guests are treated. In business travel, relationships and service matter. This experience made it abundantly clear that guest well-being and loyalty are not priorities at this property.

I cannot recommend Residence Inn Marina del Rey and will be advising my colleagues and peers to avoid it as well. Marriott leadership should take this feedback seriously — consistency and respect are foundational, and this stay failed on...

Don’t stay here

Well, where do I start? First of all, I have been staying here at the Residence Inn by Marriott Marina del Rey for nine weeks already. My truck has been scratched on the bumper and the wheel. I spoke to the manager, and management stated that valet is a third party and not their responsibility. I then talked to the valet manager, filed a report, and was told they would check their 5,000 cameras and get back to me. Three weeks later, my claim was denied.

This has been the worst experience, especially since I am paying for valet even though I am handicapped. Valet uses questionable parking lots to make money. Here’s another issue: I returned to my room with my wife only to find the door open and several expensive items missing, including my wife’s new LV purse, an expensive gold bracelet with charms, another bracelet, some diamond earrings, a diamond necklace, and other items. Oh, and a Nintendo Switch. Overall, someone stole a significant amount of valuable items from my room.

This is the reason I paid more—not just for the location, but for peace of mind regarding my vehicle and my belongings, especially in LA. I travel around the world, and I’ve never had a problem like this. This is extremely disappointing. On top of that, I was treated poorly by management, who denied any accountability for who was responsible for taking my expensive items, even though there’s proof that housekeeping opened my room at 3:05 p.m. and left it open all evening until I returned to find my items missing. Did housekeeping take my items? What I do know is that I left my room at 4:19 a.m., ensuring it was closed, and housekeeping later opened it and left it open. Therefore, Residence Inn by Marriott Marina del Rey is responsible for my loss. Now management keeps telling me they will call me the next day, but nothing happens. How many times is this happening in this hotel with nothing being done? It’s so bad that even their own employees are coming to me and giving me this information because they are very tired of what happens here and the lack of action. This is the log, which shows what time I left my room and what time housekeeping entered and left my room open all day and evening, and now my items are gone.

After I was robbed of my belongings from my room, and after providing proof and experiencing humiliation, mistreatment, and racist comments directed at my wife and me by Jackie Chavez (Supervisor), Ariana Puraci (AGM), (GM)Mark Murphy, and Jeff, my wife and I were evicted simply because we requested an update about our stolen possessions. Now, my wife and I are traumatized by this experience, knowing that anyone can enter our room while we are sleeping, and that when we leave, our hard-earned belongings...

Checked in at roughly 4:45pm, for what was supposed to have been a relaxing overnight stay, after a very stressful day. . It was anything but. First room, after turning down the bed, I found a nasty looking long thick hair on the sheet. Called room service and ask if housekeeping could come up and change the sheets on the bed, while I went down to the restaurant. Returned to the room around 8:00pm, exhausted and ready to sleep. Unfortunately, housekeeping left the sheets on the kitchenette counter waiting for me, as if expected to change the bed myself. Wow…I called down to the front desk to question and complain, as I did not reserve a room and pay room charges as such to have to arrive at the hotel and change what I perceived to be a less than inviting bed. The young man at the desk proceeded to explain that it was not out of the ordinary for quest to request new sheets and change the bed themselves, justifying why the sheets were left on the counter. An Unacceptable and frankly rude and inconsiderate explanation. I tried to explain I wasn’t one of those guest, and that his attention should be directed towards my individual complaint. I informed him when booking a room at a hotel, I was looking for, at best, cleanliness, comfort and convenience; otherwise, I would have stayed home. He seemed indifferent, and repeated himself. Whatever happened to quality customer service in a hospitality environment??? Moreover, at the rate the hotel charges, one would expect no less. Well, he put me in another room. An old corner room; bad to worst. The lights in the bedroom did not work. The engineer had to come up and flip the circuit breaker and the blinds on the automatic closure mechanism were inoperable. Small TV in the bedroom, where in the first room, it was at least a large 65” inch flat screen, mounted on the wall above. The small tv required me to have to prop myself up to see it, as it sat on a low table. It should have been mounted on the wall above the table for a comfortable ergonomic view while relaxing in bed. It’s unfortunate that under the circumstances, I wasn’t afforded an room upgrade to compensate for the inconvenience and the lack of hospitality. This was my second stay, as the first was a month ago and it was exceptional. As for the young man at the desk, I suggest more training. It’s called hospitality, and a guest should not have to debate an issue of cleanliness and convenience, when the accommodations fail to meet expectations. He did comp my parking, which I appreciated, but that did not sway my opinion of the entire experience. Needless to say, I will not revisit this hotel again. Very...