Polynesian Shores Condominium Rental — Hotel in Maui

This was my 4th time staying at Polynesian Shores in the last 14 years, and I have to say it wasn't as good as I remember it being. The added hot tub since we were last there is an amazing amenity, but I would not call this complex family-friendly, ruined by two permanent residents. ||One man lives in a bottom unit, somewhere in the 120s, and he was the biggest jerk I have ever encountered in my life. My family had a 14 hour travel day with a 3 hour time difference. We got the kids (12, 9 and 5 years old) to bed at about 10:00 PM, but due to the time change, our youngest was up at 3:00 AM. We kept quiet until 7:00 AM, and then got up and had some breakfast. Our kids were so eager and excited to swim in the pool, but we made them wait until 8:00 until the pool opened. ||After 45 minutes of swimming, the aforementioned man came up to me and my husband and asked us to "keep it down". I smiled and said "I know they're a bit loud, but they are in a pool...they're so excited to be here and swim." He then told me "then maybe you should take them out". I explained to him that we had a 14 hour travel day the day before and they've been up since 3 in the morning, and they just needed to burn some energy off. I was so upset I went over to the pool, closer to my kids, then he kept complaining to my husband, who'd also had enough and told the man off. ||We were so flustered that we removed our exuberant 5 year old out of the pool (which I regret doing) because he was being "too loud". We understand that kids can be loud, be we do our best to not let them be out of control and over the top. THEY ARE KIDS! They literally haven't swam more than once in the last 2 years of the pandemic, all they could have done was swim in that pool in our 10 days spent on Maui and they would have been the happiest kids in the world. ||Luckily that man didn't come up to us at the pool for the rest of our trip, though I always felt on edge if he was outside and the kids were in the pool. He did feel the need to tell our 12 year old to not pass a soccer ball with his new friends because it was "ruining his supper" ||Another permanent resident "tattle taled" on my 13.5 year old nephew to management because he was swimming alone/unsupervised. The rule is under 13 must be supervised, but this lady needs to mind her business, he was quietly swimming and not disturbing anyone. The same lady asked my 9 year old and 7 year old niece if they had a parent with them at the pool, and they pointed at my husband in a chair. GET A LIFE!!||These residents need to be reminded that there are families at this complex, or it needs to be marketed as an adult-only complex if these two grumpy residents feel the need to target and bully kids and young families while they are paying a lot of money to stay there. We were even told by the manager our kids couldn't quietly play Marco Polo in the pool, there's literally a sign that says so. Good grief. ||As for our unit, #211, there is no privacy whatsoever--only 1 bedroom, a very open loft and the 3rd 'bed' is a pullout in the common area--be very mindful of your unit layout while booking. It was fine for our family, but I wouldn't want to share with friends or other family. The toilets need to be replaced, the TV upstairs didn't work, and the hot water lasted 3-5 minutes tops. You have to buy your own toiletries if you run out too. There were no oven mitts and barely the bare bones of utensils and essentials needed to cook and serve meals ||On a positive note, keyless and contactless check in was amazing and seamless. It was really nice that through the laundry room by the clothesline there was boogie boards, beach toys and even some snorkel gear for the kids to borrow/use. I have nothing bad to say about Bree (no actual interactions but have heard nothing but good things), and the property manager was a bit curt about the rules, but professional and a nice guy once you got talking to. The pool, hot tub, and views are absolutely amazing. No beach though, all lava rock. ||Whenever it is we get back to the island, I'm not sure I'd want to stay here again because of the two residents that made parts of our...

This review is for condo 212 owned by Shelly. First off, I apologize if this review negatively affects the entire condo association, because I am sure some units are quite delightful. The view and sunset is absolutely stunning, for sure. The grounds outside, the pool, etc are stunning. But unit 212.... there are so many things. First off, all the attached photos are from the day we checked in. What isn't pictured is 8" of standing water in the kitchen sink, broken cabinets, dirty furniture, lanai door which fell off constantly, the other cockroaches we ran across, dirty cooler, broken umbrella, the toilet paper dispenser is falling out of the wall. The fans look like they haven’t been cleaned in years, spreading dust all over. There are cobwebs / dust all over the the corners of the walls of the whole condo.The kitchen faucet is broken. The top spray control is coming off. The faucet doesn’t retract. The furniture needs to be steam cleaned. It’s worn and dirty. The kitchen cupboards all feel dirty where they are opened. One panel is fallen off the door. The bottom of the utensil drawer is dirty. We are working towards resolve with VRBO, hopefully there is some. We ultimately booked a couple other nights (all that was available as we went during Spring Break) at local Marriott locations due to the filth. Polynesian Shoes overall isn't terribly kid friendly. Older residents get annoyed with children in the pool. We knew we weren't staying at the Ritz here, but the filth and disrepair of this condo unit, when sold as being "as close to perfect as you can get with a gourmet kitchen" was about the furthest from the truth. We aren't complainers and usually just are grateful to be together as a family traveling, but when you fork out near $10k to a far away destination paying premium prices, arriving at a motel 6 quality room is beyond disappointing. I would NOT advise unit 212. You may have better luck with...

I never really leave reviews, but I had to for this one. I stayed at Polynesian Shores back in August 2024, and I can’t believe it’s already been almost a year. I had an amazing time with my kids, we truly had a blast.

Bree was incredible. Super accommodating and responsive. I remember we had a small Wi-Fi issue, and within just a few hours, she had someone over to fix it, no hassle, no waiting. After that, everything ran smooth. The unit was spotless, seriously pristine. I’m not even trying to be polite, it was one of the cleanest places I’ve ever stayed.

Now, if this is your first time coming to Lahaina and you’re feeling skeptical like I was, wondering, “Are the pictures really real?” .. I’m telling you: it’s even better in person. What you see is exactly what you get, and then some. This was actually my first Airbnb experience, and I couldn’t have asked for better.

When I return to Lahaina with my daughters, there’s no question, I’m staying here again. It’s my go-to spot now. One of the best places to stay hands down. And if you’re like me, wondering about the fires you’ve heard about, listen, the area where Polynesian Shores is located is totally safe and fully functional. Nothing’s burnt down. It’s peaceful, clean, and family-friendly.

The pool? Loved it. It was clean, quiet, and filled with kids playing while adults relaxed. Honestly, the worst part of the whole experience was leaving. I remember pulling up and seeing the welcome board say, “Welcome Santana Family.” That simple gesture meant a lot. It showed they really cared.

They were responsive, thoughtful, and genuine. I miss it there. If you’re considering staying here, don’t hesitate. You’ll love...