Holiday Inn Mayaguez & Tropical Casino by IHG — Hotel in Mayagüez

My husband booked a 2 Queen-bed room for 21 days for 3 people. We arrived on a Tuesday. The room had only 2 towels and I had to request a third. It has no microwave, but there is one bt=y the ice machine, but based on the service i received I was afraid that it might never gets celan. For 5 days we had no housekeping service! Every evening, I had to go to the front desk asking items that we ran out off such as toilet paper, tissues, towels, etc. On Friday and Saturday, I went to the front desk asking to please clean my room. Nothing, Sunday morning at 10:31 AM, I especifically told them to clean my room because it had not been serviced since the day we arrived, and we were going to be out ALL DAY! When we arrived around 10:00 PM the room was still untouched. Monday, I spoke with a manager, and she told me that my room was not serviced because I have a "Do Not Disturb" sign on the door at 8:00 AM. I explained that we remove it every morning as we leave, sometimes between 9 to 10 AM, besides the checkout time is Noon. She gave me a voucher for 2 complimentary breakfasts. Things were fine for a few days. Then I found a note from housekeeping informing that the towels "will be brought soon". (There were No towels of any size when we arrived at 8:45 PM). By 9, I went to the front desk, told them about the note, they said it was placed around 5 to 6 PM and that they will call housekeeping. At 9:00 PM, No towels, yet. After attempting to call the front desk 3 times in 15 minutes getting a busy sound, I dialed housekeping myself. I was told that he was not aware of that, but to give him 10 minutes. He arrived around 9:45 PM and apologized. The next day, and for the 3 following days, housekeeping didn't show up. Once again, I spoke with a manager. If it wasn't because my husband refused to move to another hotel, I would have left by day 3! The pool is only 4 feet deep and a disapointment for my granddaughter who is on a swimming team! The food was no that good either, My husband and I ordered a piña colada and received 1 ounce of drink covered with whipped cream and a chery! We literally have to eat the whipped cream with a spoon like ice cream and most of the food on the platter of fried appetizers were burned. In 49 years of traveling all over the USA, Canada and Europe, Have i ever had such a bad service!The day before checking out, the manager called to give us another free breakfast. (Maybe to a peace me). I don't give a 0 because it is...

Holiday Inn Mayaguez & Tropical Casino, an IHG Hotel is a fantastic choice for travelers visiting Mayaguez, Puerto Rico. It offers a comfortable and enjoyable stay combined with excellent amenities and a convenient location.

One of the standout features of this hotel is its exceptional service. The staff members are friendly, attentive, and always ready to assist guests with any queries or requests. Whether you need information about local attractions or require assistance with your accommodation, the hotel staff will go above and beyond to ensure your satisfaction.

The rooms at the Holiday Inn Mayaguez & Tropical Casino are spacious, well-appointed, and designed with modern comfort in mind. The beds are comfortable, and the overall cleanliness and upkeep of the rooms are commendable. Additionally, the hotel's soundproofing ensures a peaceful and relaxing stay.

The hotel offers a wide range of amenities to enhance your stay. The Tropical Casino, located within the hotel, provides entertainment and gaming options for those who enjoy trying their luck. The outdoor pool is a great place to unwind and enjoy a refreshing dip, and the fitness center is equipped with modern equipment for those who like to stay active.

When it comes to dining, the hotel offers various options to suit different tastes. The on-site restaurant serves delicious meals with a diverse menu, and the breakfast buffet is particularly noteworthy. There are also nearby dining options within walking distance, allowing guests to explore the local culinary scene.

The location of the hotel is another advantage. It is conveniently situated near attractions such as the Mayaguez Zoo and the University of Puerto Rico, making it an excellent choice for both leisure and business travelers. Additionally, the hotel provides easy access to nearby beaches, shopping centers, and other points of interest.

Overall, the Holiday Inn Mayaguez & Tropical Casino, an IHG Hotel, offers a delightful experience with its comfortable rooms, exceptional service, and convenient location. Whether you're visiting for leisure or business, this hotel is highly recommended for a memorable stay in Mayaguez,...

"I recently had the pleasure of staying at the Holiday Inn IHG® Hotel & Resort, and it was an exceptional experience from start to finish. The moment I walked through the doors, I was greeted by friendly and welcoming staff who made me feel right at home.

The hotel's interior is beautifully designed, with a modern yet cozy atmosphere that immediately puts you at ease. My room was spacious, clean, and well-appointed, with all the amenities I could ask for. The comfortable bed ensured a restful night's sleep, and the view from my window was simply breathtaking.

One of the highlights of my stay was the exceptional dining options available at the hotel. Whether it was breakfast, lunch, or dinner, the food was consistently delicious, and the service was impeccable. The on-site restaurant provided a wide variety of culinary delights, and the bar served up some fantastic cocktails.

The hotel's amenities were also top-notch. The pool and fitness center were well-maintained and provided a great way to unwind and stay active during my stay. Additionally, the hotel's location was convenient, making it easy to explore the surrounding area and enjoy local attractions.

What truly sets this hotel apart, though, is the staff's commitment to excellence in service. Every staff member I encountered was courteous, attentive, and went above and beyond to ensure my stay was memorable.

Overall, my stay at the Holiday Inn IHG® Hotel & Resort was nothing short of exceptional. I can't wait to return and enjoy another fantastic experience. I highly recommend this hotel to anyone seeking a memorable and comfortable stay in a beautiful...