I saw an elderly lady fall on her back at the casino. 5 security guards stood around and watched her lying in pain for about 10 minutes and not one went to help her. My wife became very irritated as she watched some of the guards laughing. My wife took out her phone to video the episode when two guards started aggressively telling her she couldn't video or take pictures. One guard actually told her she wasn't allowed to even talk about what was going on. Eventually a family member of the lady who fell was called to assist her to get up off the floor. The guards proceeded to argue with my wife and I, telling to keep our comments to ourselves and proceeded to kick us out. We obtained the CEO's name before we left and are going to contact him and ask for an investigation. I'm sure the unprofessional guards don't reflect the standards of Holiday Inn Tropical Casino. They should take a course in customer care and...
Read moreAmazing casino very clean as others have stated, live music playing upbeat merengue, salsa and much more. My mom and I went and I was shocked to see that they were giving free grilled ham and cheese sandwiches and hot dogs because I'm from NY and we only get COFFEE, SODA! Lmao it was delicious and coffee was hot and fresh. The machines were cool and we got very lucky, overall good payouts. Would recommend if you're on in Mayagüez. P.S google maps is going to tell you to makeba left or right into Casianos restaurant. I thought it was incorrect at first but if you keep going down the small road you will encounter the casino hidden away...
Read moreExcellent casino, staff are helpful and available. I had trouble with a slot machine and they helped me complete a claim form I was returning to my home state the next day and was a little skeptical but to my surprise I had an email two days later from the casino director followed by a check in the mail the following week. The casino is very clean they provide beverages and snacks and for a small casino the slots were...
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