Hyatt Place Boston/Medford — Hotel in Medford

During our stay at the Hyatt Place Boston/Medford from June 22 to June 28, our overall experience was deeply disappointing, significantly deviating from the exceptional experiences we had enjoyed during previous visits to this establishment.

Our troubles began on Thursday, June 22 at 11 PM, when we were compelled to change rooms three times. The first room reeked of marijuana, rendering it uninhabitable (I am sure other guests were also complaining about the smell as well because of a sign they had put up in both elevators reminding guests about consequences of smoking in the rooms). In the second room, we discovered a broken deadbolt, posing a security risk. Finally, in the third room, we encountered a malfunctioning toilet bowl, toilet seat, bathroom faucet and a tub that emitted disconcerting noises and shifted when in use. There is even a hole in the wall of the shower as pictured. We went and stated our concern the morning after and the front personnel said that they would send this complaint to the Front Desk Manager. After not receiving a response the whole day, I went at night time and spoke to the Front Desk Manager, and was offered as compensation for all my hardships, $12 off parking per day (which does not add up for any of the inconveniences we had throughout the whole stay). These repeated room changes disrupted our comfort and proved to be a major inconvenience throughout our stay.

On June 26 at 9:49 AM, an encounter with an employee named Mike left us disheartened. Mike displayed a discourteous attitude, patronizing us for engaging with the housekeeping staff, despite our genuine concern for the cleanliness of our room. As you can see from one of the pictures, it is evident that the sheets were not even changed and even had leftover red stains. This encounter negatively impacted our impression of the hotel's service.

Additionally, we had experienced miscommunication regarding the frequency of room cleaning. A prior call to the hotel indicated that our rooms would be cleaned every three days, whereas the standard should have been daily because I am a Hyatt Discoverist member. This misinformation led to confusion and unnecessary inconveniences.

Further compounding our disappointment, on June 26 at 7 PM, we discovered that the housekeeping staff had failed to provide any towels, including hand towels and bath towels. Contacting the front desk for assistance, we were informed that the situation was known, but a resolution was still being sought. This implied that other guests were also facing a similar inconvenience, which we found highly unacceptable.

Attempting to seek clarity and a prompt resolution, we visited the front desk at 7:48 PM. However, the staff member's response, stating that they only had three towels remaining, left us with the impression that they were unwilling to adequately accommodate guests because the worker seemed hesitant to give us the last ones. This lack of responsiveness and attention to basic needs further contributed to our frustration and dissatisfaction.

Considering the numerous issues we encountered during our stay, coupled with the apathetic and unhelpful attitude displayed by the staff, we are deeply disappointed with our experience at the Hyatt Place Boston/Medford. If it were possible, we would rate this hotel a 0. Based on our recent encounter, we cannot, in good conscience, recommend it. The ONLY good part of this experience was the worker, Ramona, who was amazing at our breakfast service. This entire unfortunate experience has left us thoroughly dissatisfied and...

This racist hotel doesn’t deserve ANY stars. If you’re black expect to have the police called on you after they wrongfully steal YOUR money and they can’t provide you with a valid reason why they took it because THEY effed up. I booked a room for 3 nights Th-Sun. My fiancé checked in the day before i got there, gave them his CC and specifically told them to remind my DC. On Sunday morning, I checked my account and saw they charged my card for 1 nights stay. In addition to that, they already charged my fiancé the entire stay of our trip. We went down to address the situation. The front desk agent Michael 1. Couldn’t understand my frustration 2. Didn’t realize it wasn’t his money that was taken so he was nonchalant about it 3. Didn’t know why i was charged and couldn’t help us. So with that being said he called Mark out of his office, Mark storms out yelling at Michael for calling him for help. (Yes the poop of a manager was yelling and arguing with his staff in front of guest.) 1. He was unprofessional 2. He didn’t want to help the front desk agent or my fiancé and I. 3. He DID not give a valid reason and tried to say it was an “incidental hold”... after he said that i told him the incident hold is only $15 yet they charged me over $100 in addition to that the incident hold should not have been on my DC when fiancé gave them his CC. The poop of a manager proceeds to tell the front desk agent to call 911 and tells us to get out of his hotel because I’m not listening to what he is saying. After he said that i went off, i called him a racist cracker because he is and he’s a thief. Just like that the racist bastard with no balls called the police and had us removed from the hotel.....Now, the room was not very clean especially the bathroom, it had leftover hair in it. The breakfast was subpar but was included in the price although not worth it. The housekeeping doesn’t understand or speak English well enough to help with the room issue. The overnight front desk staff was miserable when my fiancé went down and asked for silverware. She got an attitude with him as if he was bothering her. This was our first time staying at a hyatt and it’s definitely the last. I will be filling an incident report with the BBB as well as talking to my bank about the charges and seeking legal action against the hyatt and...

++ Front desk staff was friendly Breakfast staff was also friendly, I especially admired Ramona´s patience when the breakfast room got crowded Room was clean. It was not quiet due to being by the highway, but was not as noisy as I expected it to be Walking distance to a small street with some shops and food options

-- The nearest metro is 30 minutes walk or 15 minutes bus ride. Buses are ok on the weekday, less frequent on the weekend (once per hour on Sunday).

Front desk informed us that there is a shuttle available in the morning on the weekdays and also in the afternoon on the weekends, to take us within 2 mile radius. When I asked about the shuttle, the front desk gave me a business card for the driver and told me to call him and arrange with him - first time something like this ever happened. Usually, it is the front desk that calls the shuttle, not the guest. When I wanted to take the shuttle to the metro on Sunday, I was informed that there is no shuttle on Sunday and on Monday. (Despite previously being told that the shuttle runs both in the morning and in the afternoon on the weekend).

Even though hotel advertises it, there were no eggs on Saturday and Sunday for breakfast. My understanding was that they ran out of them at a certain time on Saturday and still were not able to provide them on Sunday. Which would have been ok, if they specifically did not advertise it as breakfast option on their web page. However, there were many other options (typical US breakfast, nothing local or special), so we were not hungry. And breakfast staff is to be admired by how fast they were able to fill up the breakfast items, considering how crowded the breakfast room was.

One of 2 elevators was being repaired, so we ended up taking stairs up and down. Much faster than waiting in line for elevator (and there was a long wait in the breakfast time).

We spent 4 days in the hotel and each day we were surprised by what would not be available at a certain time. Unfortunately the service was not reliable, even though it was very friendly, and information given were not always the correct ones.

The staff definately needs to be trained on providing the same and correct information and to be more consistent with the service. Other than that, I...