Medford City Hall — Local services in Medford

If you live in Medford, be aware—your safety is not their priority

I am extremely disappointed with the City of Medford’s negligence and lack of accountability. On June 30, 2024, I was involved in a severe accident due to an open, unmarked manhole that the city failed to properly maintain. My car was totaled, leaving me with $14,000 in vehicle loss and $9,500 in rental costs. Worse, I suffered PTSD and anxiety, requiring medication just to cope with the trauma.

I filed a claim in July 2024, and after months of patience, the city has still failed to respond or take responsibility. The deadline for their response was March 28, 2025, yet I’ve heard nothing. Their negligence has caused me financial hardship, emotional distress, and ongoing struggles. No one should have to go through this because of the city's failure to maintain safe roads.

If you live in Medford, be aware—your safety is not their priority. I will continue to seek justice and make sure the public knows how they handle serious incidents like this. Do...

This is the most unprofessional rude establishment that I have ever stepped foot into! Every employee is very disrespectful doesn’t know how to deal and talk to people, they do not care about anything and I believe they should all be fired for being unprofessional and rude. You can give them everything they ask for and it is still not enough!! Something must be done about this but I doubt that anyone is going to do anything which is very sad and disappointing on the city.We as the public deserve to be treated with respect and not given the run around any time we have to do something! They do not care about how long you wait or how many times you come back because you always need something more than what they tell you the first time that you need! I will be figuring out a way how I can report these individuals because we should not have to deal with this going into our city hall. These people need to be replaced immediately I would rate zero stars if I could because they...

Awful experience with the Assessors/Collector's office. Terrible customer service. They sent me an excise bill when I haven't lived in Medford in years. I tried calling multiple times over a week's period to get the situation cleared up and no one answered the phone. So I had to take time out of my work day to visit the office. I politely tried to explain to the woman at the desk that I no longer lived in Medford and hadn't in years. She told me with an attitude they don't handle those issues and wouldn't give me any information as to who I could contact for resolution. Yet, the bill clearly states to contact that specific office for inquiries. Hard to imagine I'm the first person who has had to deal with this. The level of disrespect and attitude was completely uncalled for. If you don't like your job, don't pass along your feelings to customers or go get a new job....