Atrius Health Medford — Local services in Medford

I was traumatized when during a recent wellness check up my sons then pediatrician who was new to us, Dr. Ian Hopewood, performed what I would later learn from his supervising doctor there was a manual and supposedly routine procedure. He did so with out any advance warning, explanation and did not ask for my consent. Me and my infant son were very uncomfortable during the visit; he also kept pressuring me about multiple things from coming into the office in person when I wanted to wait things out and stay virtual due to covid, and would call me nonstop in order to try and relay a non urgent message. I was so distraught over the nature of my sons check up that I sought to speak with his supervising doctor to find out what exactly went wrong during the physical, and I relayed that due to this traumatic experience I was switching hospitals. This takes time and in the process of booking my sons next wellness visit and waiting for his insurance to come thru in the mail, I made sure multiple times with the hospital he would be switching over to that he was registered. We then received an alarming and unexpected phone call from DCF stating that a mandated reporter was reporting possible abuse and neglect due to the fact that his next hospital showed no proof of registration or an appointment - both of which are false. There were other false allegations made against me that were similar in nature and I am now having another onset of ptsd due to how as a result of the lack of professionalism and lack of common sense which I have never experienced at any other place where we received medical care my son is essentially being threatened to be taken away since that is what falls under the scope of DCF. I will never recommend Harvard Vanguard Medford pediatrics to other moms again, especially during this trying time which makes it hard enough as is to find the support one truly needs. Be very careful to look for another pediatric team elsewhere if you are a minority or a single mom -shalom to all who are...

I like my doctor Endo Toro. He is amazing. The problem is with the system. Let me tell you why. When I met Dr. Toro for the first time, he gave me a lot of tests and also told me that he will have a follow up visit with me after all the test reports are in his hand. After I got all the test report, I was waiting for a call from the doctor's office. Week after week passed and nothing happened. After four weeks, I told them that my symptoms are not gone fully. The next day, I saw a message on mychart saying that they will schedule a follow up with me. Come on! You are saying that after I called you!!

Well, we scheduled a follow up date and the day before I had cold symptoms, which could be covid. I called them to ask whether I am eligible for the previous follow up visit. They said they will pass this message to their covid team and they will tell whether I can visit them or not. I waited till midnight for a call from them. None called.

After I contracted covid, I called them to learn what I need to follow as I had fever and other serious symptoms. They said its the peak time for covid. They are serving a lot of their patients which put me in 2 hour wait time or they will call back. 14 days passed! I finished my quarantined without having a single conversation with my primary care provider.

After all the above happned, finally I managed to get that followup visit with a nurse at 8 am. Yay! After I arrived there, they requested me whether I can wait 10 minute. I said Sure! I waited till 9 am and since I had to be at work from 9.30, I stood up and went to receiptionist saying I cant be here anymore. They apologized very politely and said the are running behind the schedule. But nearly 2 hours! Come...

The Behavorial Health department barely meets minimum standards. There is about a 67% turnover in personnel. That personal of nurse practitioners, psychologists and psychiatrists stay a year or less, then disappear I don't know why. And there are constant changes. I saw a doctor there in Medford. She disappeared. Other doctors in the practice wrote my monthly prescriptions for a over a year, but I never saw them. After 16 months of no doctors to see me, and every prescription written by house doctors, they sent me a nurse practitioners in Peabody [21 miles from Medford.] She always "sent my prescriptions to the wrong pharmacy" Then three months later she quit. So they sent me back to Medford. At Medford my "personal doctor G.P" wrote my prescriptions for 16 months. Then the GP told me they hired a psychiatrist and I should make an appointment with her. She was a TOTAL DISASTER'. She said 'the model has changed" and I could not longer receive the only medication that helped me for 22 years at the Medford Center. The doctor was an Indian. I'm sure she would make a great surgeon or dermatologist. But a Hindu from India does not understand the Christian-American mind. I Know pay my entire bill from a doctor not in the "Harvard Vanguard Family" and my cost is 425.00 a visit. A lot of money for me, but I have...