Hampton Inn by Hilton Dayton South — Hotel in Miami Township

A bit of a perfect storm that added up to a nightmare stay. So many positive reviews, but somehow my stay ended up being one of the worst I've had in a long time. First, I travel a lot, HHonors for years, and Hampton Inns are usually a safe bet for me when I want a good price, value, and pretty consistent accommodations. Some HI's I've been in lately have been really great. This one turned into a nightmare. I'll try to keep it short but we all know how that goes...

I requested in my booking for a high floor, away from elevator. I knew we would be getting in late after a really long day of driving and wanted to get some sound sleep. Got there and we were in a room on the 2nd floor, literally across the hall from the elevator. The noise from the elevator area started at about 6:30 am. I was nearly in tears but I'll get to the rest of that...

Booked two queens, arrived and we were put in a king. I normally book two queens in the hotels because my SO is a very active sleeper. He snores and moves around a lot at night. Luckily, we could deal with one bed, but what if I was traveling with a friend or coworker or friend? The room we were given didn't even have a couch so I don't know what I would have done. I booked well in advance and have status with Hilton, it seems like the room I booked would have been held. Huge regret in not checking in online earlier in the day, but I was literally driving for 12 hours. Lesson learned, big time. But either way, they should never give away a reserved room. They could have easily called me at any time and I would have told them I was coming.

The worst.. there was a very, very active small child in the room right above us. Now if I were working the desk and a family with a really active kid came in, I would put them on the first floor. This child ran from end to end of this room off and on in the middle of the night (seriously, woke me up at like 3 and maybe 4:30) and starting at about 6am and not ending until we left. I have honestly never heard so much noise from above me in a hotel. I heard screaming and running, running and screaming. Maybe they didn't know, but please try to keep an eye out and try. It was really bad.

Okay... maybe this was the worst because it made the rest so intolerable.. apparently I'm allergic to something in their sheets (detergent maybe) or was bit by something because I itched so bad in the bed and ended up covered in red patches on my skin. I checked for bedbugs.. thank goodness... none that I could find. Just constant stinging itch. I ended up getting out the extra blanket and rolling up in in. The itch went down, but I was scratching moderately for the next two days and the red patches slowly went away. I have stayed in countless HI's without this problem, it really caught me off guard.

And finally... outside. There was a pile of empty beer cans next to the sign (we parked right by it) and our car got covered in hard water stains. My SO had to scrub the windshield the next day since it was hard to see out with all the spots. Not that the hotel has anything to do with hard water - I've lived in the midwest, we had it were I was as well - but do something to make the sprinklers only spray in the direction of the grass instead of all over cars. That would be nice :).

I really wish my stay was like the others listed, but it was just a storm of things going wrong. We were supposed to stay two nights, but we left after one with me on about 3 hours sleep and my SO on about 4 because of the child upstairs (we did call the front desk after really trying to be tolerant and not, but after about an hour we were really desperately tired) and my tossing and turning.

Oh... and our view from the window was literally a wall. Like straight-up wall. Pic will be added.

BTW, I have posted this on a certain other site and it was deleted. So do not trust places where the average review seems to be just a little too good. People have bad experiences, what matter is how the hotel handles it and that it doesn't happen again. Censoring...

I had an incredibly poor experience with this hotel that I've tried to resolve with both hotel management and Hilton Guest Assistance. Neither has resolved the issue, so I'm hoping by posting this review I can save others the troubles my boyfriend and I faced.

In short, this hotel needs an upgrade both in the rooms and, more importantly, the management (Ibrahima, the General Manager, in particular). On a larger scale, Hilton customer service seems to have gone downhill, and even if my points for this stay do get refunded (which they haven't yet), my boyfriend and I don't plan on staying in a Hilton hotel again.

I booked this hotel for a birthday weekend trip with my boyfriend, two rooms, two nights. We arrived at 9 PM on a Friday night. When we walked into our rooms, we immediately noticed a strong cigarette smoke smell and extreme wear on the fixtures, furniture, walls, and doors. After about an hour of trying to acclimate to the smell, we asked if we could be moved to different rooms. When we walked into the new rooms, we both noticed a strong chemical scent that immediately started to give me a migraine and extreme wear on the fixtures and furniture. After another hour of trying to acclimate to the smell, we decided to find a new hotel. We asked if our stay could be refunded, including the points I'd used to book one of the rooms. There was no night manager on duty, so the new front-desk clerk said he would need to leave a note for the General Manager to take care of the refund in the morning. My boyfriend and I then spent 45 minutes searching around Dayton looking for a new hotel. The Marriott at the University of Dayton did a great job taking care of us, and unlike the Hampton Inn, they had a night manager on duty at midnight when we checked in. Ibrahima, the General Manager of the Hampton Inn, emailed me on Saturday morning saying a refund had been processed, but mentioned nothing about the points I'd used to book the second room for our stay.

I called Hilton Guest Assistance the following Monday to express my frustrations with my stay and ask for a full refund of my points used to book the stay and additional compensation for the inconvenience of having to find a new hotel. They said I would need to follow up with the GM of the hotel directly and opened a case. After several attempts to contact Ibrahima directly, I finally received an email saying the points would be refunded to my account "shortly." He did not answer my voicemails and email to discuss the points refund not showing in my account and possible additional compensation to cover the cost difference of the second hotel. I also spoke with Ray at the front desk, who not only wouldn't bring Ibrahima to the phone so I could speak with him, but also informed me that he doubted I would receive any additional compensation for my stay because I hadn't filled out the post-stay survey and, as he put it, "hadn't given Hilton a chance to make things right." I finally reached out again to Hilton Guest Assistance to express my frustration and ask for my case to be escalated. They said they would escalate my case and that I should expect to receive a call back from Hilton Guest Assistance within 24-48 hours. I didn't hear back after three business days. When I called back again, the new rep told me my case had been closed, the points refund had been approved, and that further compensation hadn't been approved. When I asked to be transferred to someone higher up who could help me, the rep said there wasn't anyone and said he would transfer me to the hotel directly. I was in the middle of saying I didn't want to be transferred to the hotel when I heard a click, and the hold music played. Ray from the front desk answered the phone, and I told him I'd been transferred there by Hilton Guest Assistance and would call them back directly. I don't plan on staying in a...

I had an incredibly poor experience with this hotel that I've tried to resolve with both hotel management and Hilton Guest Assistance. Neither has resolved the issue, so I'm hoping by posting this review I can save others the troubles my boyfriend and I faced.||In short, this hotel needs an upgrade both in the rooms and, more importantly, the management (Ibrahima, the General Manager, in particular). On a larger scale, Hilton customer service seems to have gone downhill, and even if my points for this stay do get refunded (which they haven't yet), my boyfriend and I don't plan on staying in a Hilton hotel again.||I booked this hotel for a birthday weekend trip with my boyfriend, two rooms, two nights. We arrived at 9 PM on a Friday night. When we walked into our rooms, we immediately noticed a strong cigarette smoke smell and extreme wear on the fixtures, furniture, walls, and doors. After about an hour of trying to acclimate to the smell, we asked if we could be moved to different rooms. When we walked into the new rooms, we both noticed a strong chemical scent that immediately started to give me a migraine and extreme wear on the fixtures and furniture. After another hour of trying to acclimate to the smell, we decided to find a new hotel. We asked if our stay could be refunded, including the points I'd used to book one of the rooms. There was no night manager on duty, so the new front-desk clerk said he would need to leave a note for the General Manager to take care of the refund in the morning. My boyfriend and I then spent 45 minutes searching around Dayton looking for a new hotel. The Marriott at the University of Dayton did a great job taking care of us, and unlike the Hampton Inn, they had a night manager on duty at midnight when we checked in. Ibrahima, the General Manager of the Hampton Inn, emailed me on Saturday morning saying a refund had been processed, but mentioned nothing about the points I'd used to book the second room for our stay.||I called Hilton Guest Assistance the following Monday to express my frustrations with my stay and ask for a full refund of my points used to book the stay and additional compensation for the inconvenience of having to find a new hotel. They said I would need to follow up with the GM of the hotel directly and opened a case. After several attempts to contact Ibrahima directly, I finally received an email saying the points would be refunded to my account "shortly." He did not answer my voicemails and email to discuss the points refund not showing in my account and possible additional compensation to cover the cost difference of the second hotel. I also spoke with Ray at the front desk, who not only wouldn't bring Ibrahima to the phone so I could speak with him, but also informed me that he doubted I would receive any additional compensation for my stay because I hadn't filled out the post-stay survey and, as he put it, "hadn't given Hilton a chance to make things right." I finally reached out again to Hilton Guest Assistance to express my frustration and ask for my case to be escalated. They said they would escalate my case and that I should expect to receive a call back from Hilton Guest Assistance within 24-48 hours. I didn't hear back after three business days. When I called back again, the new rep told me my case had been closed, the points refund had been approved, and that further compensation hadn't been approved. When I asked to be transferred to someone higher up who could help me, the rep said there wasn't anyone and said he would transfer me to the hotel directly. I was in the middle of saying I didn't want to be transferred to the hotel when I heard a click, and the hold music played. Ray from the front desk answered the phone, and I told him I'd been transferred there by Hilton Guest Assistance and would call them back directly. I don't plan on staying in a...