Hilton Garden Inn Dayton South-Austin Landing — Hotel in Miami Township

My husband and I stayed her for 1 night after a concert in Cincinnati on our way back home. It is right off I-75 and close to restaurants, bars, a movie theater, and even a grocery store right next door! The room was wonderful and spacious! The bed was comfortable. For management, I would suggest having some more blankets and pillows in the closet. I was amazed with the whirlpool area! It was so beautiful! We have an older house and a small tub so I was REALLY looking forward to this! This is even a TV so you can relax and watch a show! The whirlpool tub is so big even 2 people can fit in it! Again for management one thing i would suggest in that room, the way you would technically lay in the tub, you would not be facing the TV so maybe if moving the TV is an issue use a mirror on the wall to use the reflection. I just used a towel rolled up and sat on the other side comfortably and watched a show. There is a Keurig in the room with 4 coffee pods. There was also a microwave and refrigerator along with 2 bottles of water waiting for us when we arrived in the room. Plenty of room to store items if you will be there a few days. Bathroom area was very nice as well. Its really only meant for 1 person to get ready. Plenty of counter space though and the shower is very nice! There is a hair dryer to use if needed. There is a trail size Neutrogena shampoo, conditioner and lotion along with a hand soap bar and a body wash bar which I loved because it has massagers on it! There was also another set of shampoo, conditioner, lotion and body wash bar on the whirlpool tub. Also on the counter when we arrived were 2 makeup remover towelettes which I am very grateful for! The one thing I forgot to pack and those were there to save the day! Tissues were in the bathroom, one thing I will say, while my husband was in the bathroom and I sneezed and well, needed a tissue, there aren't any in the room other than the bathroom so I would suggest management put some on the desk. Closet was nice and big, about the size of a closet you might have in your home. Lots of hangers and there was an iron and board in there as well. So to finish up on the room, it was extremely nice! We didn't get a chance to see the pool or fitness center but did walk by the business center and that looked nice and well cared for. The hotel grounds were clean with that nice clean hotel smell. I loved the fire out front going when we arrived the night before. that is a nice touch. The lobby area is huge, that is were the breakfast was served. We were greeted when we walked over to the food and she explained to how it was an all you can, made to order for $9.95 each. Since we had the essentials package and breakfast was included, they had given us a coupon at check in for breakfast that she told us to put on the table and it would be taken care of. I didn't catch her name but she was so polite and had a great tone! She took our orders, brought our drinks to the table while we got fruit and waffles and then brought us our food when it was ready. I had bacon, a sausage,onion, pepper and cheese omelet and potatoes. It was delicious! Very much worth the $10 if you had to pay. Breakfast was served until 11am. Which I think is rare and AWESOME!!! We left a tip for the lady as well. Check out was quick. She also asked how our stay was, that was nice rather than just "bye". We didn't encounter many staff members but everyone was extremely nice and smiling. I would 100% recommend this hotel! In fact, I have already asked my husband to pick another date to book a stay! Thanks for being so wonderful Hilton Garden Inn Dayton...

I booked 2 rooms in Oct 2019 for my brother in law and sister in law and their 4 kids, as a gift from my husband and I while they visited us. They are very frugal people, and we knew the rooms and service at this pretty Hilton Garden Inn would make them feel pampered and special. My only request when I booked the rooms was that they never see a bill; instead, I wanted my credit card (used to book the rooms) to be charged, and the stay to appear "free" to our guests. I was repeatedly told this would be no problem. Right before they checked in, I confirmed this request again with the front desk, and was told that a note was on the booking that they would not see a bill, and the bill for the rooms would be emailed to me. Instead, their bill was presented to them when they left, and they were asked to pay before checkout. They were very embarrassed, since we had told them "it was on us," and they paid for the rooms. I never received an emailed bill. I suppose I should be grateful that we were not double-charged. I called the hotel to express my concern and ask what could be done, and was referred to the General Manager, Keith Beckett. I left him 4 or 5 voicemails and messages, each time with my name, phone number, the booking confirmation number, my Hilton Honors (!!) number and the situation, and asking him to call me. He never bothered to call me back, not even to offer a simple "Hey, sorry that happened to your guests, that was our mistake." It was absolutely trashy service, which I did not expect from such a nice property. Don't waste your money here - even if you are a Hilton Honors member, you can easily find a different place to stay nearby where customer service is taken seriously and your business will be better...

I have stayed in the Hilton Garden Inn at Austin Landing at least dozens of times since it opened. My family lives nearby and I stay there several times a year as well as for business travel. The level of service used to be excellent, but has gone extremely downhill.

This week, I was supposed to stay there one night. I made a quick reservation about a day and a half before my arrival. Unfortunately, my travel was delayed and I was left unable to cancel, because there was very little time between the date I made my reservation and the cutoff to cancel.

I understand there are policies, but when I called the hotel to ask about my options, the person answering the phones was clearly overwhelmed and frustrated. She was obviously annoyed to take the call and told me she didn’t know the cancellation policy or what the fee would be for doing so. I ended up having to call Hilton corporate who essentially told me they could do nothing, only the property could help. That representative also called the property and said he experienced the same attitude and unwillingness to help from the desk agent.

I ended up being charged in full for a room I didn’t end up using. Again, I understand there are policies. But good customer service treats consumers as individuals. From a business point of view, it’s bad business not to provide service to a loyal customer that takes into account my loyalty to this hotel location, Honors membership, etc. Now I’m left with a bad taste in my mouth and its unlikely I will ever stay here again, simply due to bad service. It’s really unfortunate from a hotel that was at one point a step above...