Staybridge Suites Miamisburg by IHG — Hotel in Miami Township

The hotel itself was okay but if you want to pay your money to be talked to like a dog you’ve been warned. We always stay in Alston landing when visiting home but normally stay at another hotel but wanted to see about cooking in the hotel since I have 3 small children. We stayed for the weekend but the last day my husband needed to run an errand that went later than expected. This meant I would have to get all the kids and myself ready pack up all the luggage get everyone fed and load up the car (we rented 2) while I was getting ready there was a knock at the door and who I later found out to be Tracy she said “I was just checking to see if you were still here” I said yes my husband requested a later checkout. She said “yes for 12:30.. its 12:30” very abrupt very rude very crass I was taken off guard so I just smiled and closed the door. She came back a second time. This time armed with more rudeness almost knowing because I had my kids with me I would try to be pleasant. She came in hot and rude again right away “honey you’re gonna have to get your stuff and get out of here” I collected myself and said you know what ma'am it would be helpful if you can deliver a luggage cart up here that would help me get out of here faster. "oh no I can't do do that, im the manager" I said then you can have someone send it to me right? "no you can do it yourself wasn't your husband the one calling he can go down and pick it up for you. I said ma'am im not here to tell you my life story if you want to help that would be great im just doing my best. now she had the nerve to say "no you're not!" at this point my blood is boiling im trying to set a good example for my kids but this lady truly should not work in hospitality. so I asked her why she was so mad. she said she wasn't of course and proceeded to tell me I needed to be out in 5 minutes or I would be charged for another day. I could see this was going no where so I started closing the door and she put her hand out to stop it as she was yelling other things I decided to ignore and close the door. This was the worst customer service ive ever received if this is how they are I WILL NEVER spend money coming here again. It also took me TWO trips downstairs with all 3 small kids to get the luggage carts and bring all our stuff down to the car. what a missed opportunity to secure a long term customer from something as small as bringing up a cart for a paying customer. instead I was treated like a dog with no respect hospitality is not a strong suit here. Later I found out tracy is the housekeeping manager leaving such a bad name for the company. I got Rick's name as the GM hopefully he will be...

Overall the comfort of the stay would make me return if I was in the area but there are some simple things the staff could do to make the stay better.

First and most importantly, the service was lacking from the start. I reserved a room with a roll in shower. I have severely limited mobility. I got a call the night before arrival and they questioned if I really needed it. I explained that I at the least need a really low entry shower and under no circumstances can I have a tub. Sure enough they placed me in a room that was otherwise large and very nice but it had a tub.

When we called the front desk they first said that they do not have any shower rooms. Then one happened to show up. When we went to the new room we were disappointed to see that it was substantially smaller. The toilet room was so small that I had to get in the shower to shut the door. There is also no fan in the bathroom.

Another issue with the service is because they do not have daily housekeeping. We had to ask for coffee and toilet paper every other day and the one time we asked they said they would send it up and never did.

Also, there is a set of bathrooms off of the lobby. The men’s room was out of order the entire time we were there. We also went to go swimming and found it closed. The staff said that there was broken glass in there. I understand that but it was closed for over a day.

Another problem in the room was the shower. Is was so dangerously slippery. They gave us a bath mat but it didn’t help much. As someone with severe mobility I really struggled with the state of the shower and how small the bathroom is.

Other than that I was able to navigate the hotel lobby with my electric scooter.

Some good points include, the bed was comfortable. It’s very rare that I find a hotel bed that doesn’t leave me in excruciating muscle pain. I didn’t have a single problem. This is a huge plus. The couch was comfortable, again something I don’t often find.

Another plus is the breakfast. They have a full breakfast everyday. It does not begin though until 6:30. One negative regarding the food/coffee area is that they never freshen up the coffee. Whatever they put on in the morning is left all day and night until the next day. That was very disappointing.

However, a couple of nights a week they have appetizers and drinks in the breakfast area. We didn’t use it but it’s a nice plus.

We would return here but would need to insist on a roll in shower. They really should be more mindful of ADA compliance. I really struggled in that room despite reserving a...

Not a good reception at the front desk anymore. I haven't heard "Thank you for being a diamond member" in a very long time. Here is a great story that can be used for training. Probably six or seven years ago there was a couple checking in ahead of me. The man checking them in at the desk was incredibly professional and nice. After everything was done he said "Thank you for being Diamond members Mr and Mrs such and such".

I'll never forget it, I actually thought they were celebrities or someone that was very important. After I was done checking in I went out to my car and I noticed that couple had a Mercedes and it was parked in a spot that said "Diamond Elite Parking Only". I couldn't believe it, these people had to be very special guests! So that very night I went in to my room and I researched what a diamond member is how to become a diamond member etc.... So I created an account and my goal from that point was to become a diamond member so I could receive that kind greeting, parking spot, room upgrades, rewards points and RESPECT. It took me two years to accumulate enough nights but eventually after spending about $30,000 at IHG, I became a Diamond Member!. Since then I stay at IHG at least 80-100 times per year that's another $18,000 to $20,000 per year. I also now have an IHG credit card that I have spent over $1,000,000 on. ALL BECAUSE OF THE WAY THAT MAN TREATED THOSE FOLKS and ME AT CHECK IN.

So here is the meaning behind this long review. THE WAY A CUSTOMER IS GREETED AND TREATED AT THE FRONT DESK UPON CHECK IN HAS LIFELONG IMPACTS ON THE CUSTOMER AND ULTIMATELY THE FINANCIAL SUCCESS OF THE COMPANY. I have since found out the man that made that impact on me that night, is now the general manager. His attitude not only changed my experience but his experience is a winning experience for his career. The young girls at the front desk need to learn a lesson of success from their general manager. Your lives will be more successful if you employ a smile and some respect in to your life and others lives. You don't have a job unless people like me enjoy coming to your hotel. So you need to treat people like you are thankful that they are there and not as someone interrupting your Facebook time.

Also some of the rooms furniture need repaired or upgraded, and some parts of the hotel have an...