Kroger — Local services in Miami Township

I have never been treated more poorly by customer service then I was treated tonight by the Kroger’s customer service line. The customer service lady “Aurea” laughed at my situation ( The pump did not pump my gas into my car but took the money off my gift card.) when I mentioned it was only 4 dollars she laughed!! Times are hard people are struggling I already don’t feel good about myself that I can only put 4 dollars in my tank and I don’t need someone making me feel worse!! She made me feel belittled and ashamed. So I immediately asked to speak with the supervisor. The supervisor told me she couldn’t refund my money onto the gift card and then said “u only got 1 gallon of gas“ and I said yes which it should have gave me like 25-30 miles and she said “you get 30 miles from only one gallon?” Very sarcastically like she didn’t believe me. I said yes I get somewhere near 30 miles a gallon I don’t know exactly but I drive a 2019 Kia forte and I can Google it for you if you want me to find out exactly but I have NO REASON TO LIE. She again told me she couldn’t refund my money which I told her “that is Fine but the reason I asked to speak to you was because of the way your employee spoke to me.” I told her she laughed at my situation and made me feel horrible, This supervisor had the BALLS to say “I’m sorry YOU felt that way” ARE YOU KIDDING ME! Not, I am sorry she said that to you or I am sorry she made u feel like that . She wasn’t sorry for the way her employee treated me, she didn’t care! It was just 4 dollars and I ain’t even mad that I’m not getting it back it’s the way I was treated by people who are PAID to help me! I will NEVER EVER go to Kroger again. I know I am one person and I don’t matter on the big spectrum but customer service shouldn’t be allowed to treat customers the way I was treated and I REFUSE to spend anymore of my money at a company who treats people who are less fortunate like TRASH. I am not trash and I work very hard for every penny I make and I deserve to be treated with a little more dignity...

My family has been shopping at Kroger for over 30 years and have had mostly positive experiences with the company. However, a few weeks ago we purchased a $200 Amazon gift card only to find out someone else had already redeemed it. Kroger was quick to say it was not their problem and that we had to take it up with Amazon. Amazon gave us the same story saying there was nothing they could do and we would have to take it up with Kroger. When I called back to Kroger I spoke with 3 different people before finally convincing them I needed to speak to a manager. Everyone before the manager basically said there was nothing that could be done and that you just have to eat the $200 so just accept that. The manager I was put in touch with was Gregory Milner. He seemed genuine and eager to help, but it turned out he was just telling me what I wanted to hear and really had no interest in helping at all. He promised to elevate the case, but seemingly never did since nobody followed up with me. He promised an update, but never did that either.

Bottom line, DO NOT buy gift cards from Kroger unless you want extreme disappointment and no money back if things go wrong. They will not help you, they have no interest in taking care of your concerns, and definitely are very deceptive on the sales of these cards. They do not tell you that you will eat the money if the card does not work even if it is not your fault someone else already redeemed the card.

I plan to contact Kroger corporate next and get the BBB involved next. I have no faith Kroger will make it right, but what they are doing to their customers is wrong and they should not have a customer service department if they are not interested in helping customers.

This experience will be lasting for me and rest assured I will remember this. I will plan on shopping elsewhere in the future. I want to make sure as many people as possible have this information so they do not have to endure the same pain that we...

I just absolutely love coming to this exact location SPECIFICALLY ALL BC OF ONE PARTICULAR PERSON THATS A PRESENT EMPLOYEE at this location.Whether we are working doing Instacart delivery orders, or shopping for our household. We pick this location everyone. Unfortunately I don’t believe the company has some kind of employee of the month public recognition or award for (MVP )for their employees…. So this is my reasoning for this 5 star review. “IDA” This wonderful lady amazes me everytime she’s working the self checkout lanes near the home entrance. She goes ABOVE & BEYOND!! whether she’s just doing her duties she manages to multitask rather quickly while she’s assisting customers, she steadily maintains FAST IN AND OUT CUSTOMER SERVICE. She’s the sweetest woman that I’ve met in the entire region of ALL DAYTON STORES! It’s a shame that “ HARD TO FIND HONEST EMPLOYEES AS HER ARE OFTEN OVERLOOKED. So Please To whom it may concern (store manager) or someone. Please recognize this “one of a kind “ employee and let. Her know that her work doesn’t go unnoticed. She is definitely the face of this company. Always greeted with a smile, always is so kind, she makes every shopping experience the best. We always walk out feeling uplifted, and like we belong there. Tonight I was at home while my other half was working and told me how IDA says that my aura is always so positive and that she just adores me as a person. Let me tell you it really makes someone feel so whole and so good. Makes life here on earth alittle bit more manageable. IDA NEEDS A RAISE or. Even a promotion!!! Go IDA! Your favorite “Two instacart shoppers! We will always come back bc of your service. Sincerely, Meredith and Kristen “I’ve completed a store visit survey just bc of her in the...