Buffalo Wild Wings — Restaurant in Milledgeville

Restaurant review time… Today we went to Buffalo Wild Wings in Milledgeville to celebrate a friend’s birthday. Pip and I both got a bacon burger. They came out wrong the first time…fully loaded which is not what we ordered. The waiter seemed confused, like he didn’t want to take them back and told us it would take a while to fix them if we wanted them remade. Mistakes happen, so no problem. We just wanted what we ordered. Phillip is a little more picky than I am and told him twice only meat, bacon, cheese and pickles on the side. No sauces or anything extra. The second time they came out plain but loaded with bacon mayo on both of them and no pickles. Pip absolutely hates mayo. I don’t mind it (and it was actually pretty tasty since it was bacon-infused). Pip flagged down our waiter and told him he couldn’t eat it and again, that he ordered it plain. He took it away and seemed frustrated. A few minutes later the manager came over with the burger he sent back and a horrible attitude and tried to say we ordered the burgers wrong. She said we should have ordered a different burger and just added bacon to it. No apologies or “how can we fix this” or anything. I told her they came out wrong the first time. She got mad and started getting loud and said there was only one other person in the kitchen other than her and that she made them. Someone at our table spoke up and basically told her that she had no right to talk to us like that and then she got even more angry and took Pip’s burger away and as she was walking away she yelled that she would just comp our meal. We never asked for that. We just wanted what we ordered. Pip had already taken all of his meds and couldn’t even eat and he has to take most of them with food. My burger wasn’t totally right but looked mostly ok so I was going to eat (and pay for it) once I finally got the mustard that I had asked for earlier. I took one bite and it was raw and mushy. I don’t mind a little pink but the patty was barely warm and I like ground beef cooked at least medium-well. I could not eat this. 🤢 What is wrong with people these days?! It seems like customer service no longer exists most places. That manager was horrible and no one once apologized. We also had issues with our appetizer and there were problems at our table with other people’s food. We haven’t been here in forever and probably won’t be back...

It was hard for me to give a 4th star but I think it may just be my perception of things. When we arrived it was several minutes until we were acknowledged by the hospitality manager at the hostess stand. We were seated and greeted by our waitress promptly. She checked on us regularly. We were the only people in the restaurant. The food however seemed to be less than perfect in preparation. We had an order of traditional wings and onion rings. The onion rings seemed as if they were started at the same time as the wings and sat under a heat lamp for 10 minutes while the wings finished cooking. The wings were large and meaty, however several of the skins had visible freezer burn, and the fatty portions were still rubbery. They needed to be cooked quite a bit longer in my opinion. Timers are nice but cooking times often need to be adjusted. We visited just before 2PM on a Thursday. They do have Guinness on tap which is great and lots of other on tap options too. Full liquor bar and daiquiri offering. TVs from wall to wall. Great place on the weekends to watch your favorite...

I ordered for my food to be delivered at my job on 3/30/23. I work on the Southside and the restaurant is on the Northside. I wouldn't had the time to get it and eat my lunch during the time I have for lunch so I ordered online for it to be delivered. Got my order but the guy didn't have my beverage. Asked him about it and he said the ppl at the restaurant gave him only a bag but no soda. Called the restaurant for a credit/refund on the soda and they talking about the guy left it at the restaurant as if it was my fault he left it and I can get it anytime. When I get off work from the job in Milledgeville GA, I have to go to Dublin for another job. Also I do not stay in Milledgeville so I do not want to drive to Milledgeville on my day off just to pick up a soda. All they had to do was refund me for the soda since I didn't get it but whoever picked up the phone want me to make a trip to the restaurant to get it. It is April 7th and I still ain't had the chance to get it. I do not think I'm ordering from this one in Milledgeville again. Food was good but customer...