Americas Best Value Presidents Inn on Munras — Hotel in Monterey

Tried to charge us twice for the same room. Claimed their system couldn’t fix the problem and charged us dbl. Had to call cc company to void. Total hassle. Kid behind counter doesn’t want to be there. Avoid.|||Response from the owner:|We apologize for the inconvenience. Actually you booked two rooms under two separate reservations three weeks ago. Since reservations are confirmed we are obligated to hold rooms for you. Our front desk had discussed your situation with the reservation manager and manager asked him to cancel second reservation with no cancellation penalty. He then called you and accommodate your reservation but you refused to take the room. We have tried our best to fix your error and accommodate your needs in our best effort. Thank you for your feedback. |||UPDATE: Reply to Owner.||Customer is wrong, they said it twice, must be true.||I love the "Blame the Customer" culture. Please help everyone out by going to some business training classes. Your reply is so unprofessional. "Your error". "Your mistake". You can start this process by putting YOUR ego aside for a moment.||We did not double book. I am 54 y.o. Over the years I have filled two passports with country stamps. I have never double booked in my life. How do you even do that? You book a room. Receive a conformation email, which your son asked to see. Then he said, "Well you're double booked, you must have two of them". If I would have saw two conformations, I would have done something about that.||"No, I don't. Just the one. Look". So I show him what he asked for but... meant nothing to him when he didn't like what he saw.||WE suggested to your son to do what you "offered" us before we left. HE chose not to serve us. Seems simple, right? A quick solution. Cancel one and take the other.||Well your son/employee of the month chose differently. He decide not to serve us in any way. He went with, "WELL THE SYSTEM SAYS THIS, SOOOOOOOOOO. NOTHING I CAN DO."||Yes, you can fix this issue. If you wanted to, but you don't. We can tell. He didn't want to resolve this, so we left. No big deal.||To Be Clear. He called the "reservation manager" AFTER we left. He didn't call anyone or offer to call to resolve this. Remember, he said it, "Nothing I could do".||I guess we had to leave for him to do something?||We were checking in down the street at DAYS INN (which I recommend; quiet, quick check-in and reasonable, and did I say JUST DOWN THE STREET?). I can only imagine how Dad ripped into him and made him call me. In his voice you could hear it, he did not want to make this call.||This is the call I got, "Um, if you still want that room you can have it and we won't charge you for the other one." No sorry for the mix-up. Not sorry for being unprofessional.||And you sir, you are not sorry for using your kid knowing fully well from these reviews that HE DOESNT GIVE A $h1T||THEN THEY CHARGED OUR CC TWO TIMES $204 for a TOTAL of $408!||YOU NEED...

Tried to charge us twice for the same room. Claimed their system couldn’t fix the problem and charged us dbl. Had to call cc company to void. Total hassle. Kid behind counter doesn’t want to be there. Avoid.|||Response from the owner:|We apologize for the inconvenience. Actually you booked two rooms under two separate reservations three weeks ago. Since reservations are confirmed we are obligated to hold rooms for you. Our front desk had discussed your situation with the reservation manager and manager asked him to cancel second reservation with no cancellation penalty. He then called you and accommodate your reservation but you refused to take the room. We have tried our best to fix your error and accommodate your needs in our best effort. Thank you for your feedback. |||UPDATE: Reply to Owner.||Customer is wrong, they said it twice, must be true.||I love the "Blame the Customer" culture. Please help everyone out by going to some business training classes. Your reply is so unprofessional. "Your error". "Your mistake". You can start this process by putting YOUR ego aside for a moment.||We did not double book. I am 54 y.o. Over the years I have filled two passports with country stamps. I have never double booked in my life. How do you even do that? You book a room. Receive a conformation email, which your son asked to see. Then he said, "Well you're double booked, you must have two of them". If I would have saw two conformations, I would have done something about that.||"No, I don't. Just the one. Look". So I show him what he asked for but... meant nothing to him when he didn't like what he saw.||WE suggested to your son to do what you "offered" us before we left. HE chose not to serve us. Seems simple, right? A quick solution. Cancel one and take the other.||Well your son/employee of the month chose differently. He decide not to serve us in any way. He went with, "WELL THE SYSTEM SAYS THIS, SOOOOOOOOOO. NOTHING I CAN DO."||Yes, you can fix this issue. If you wanted to, but you don't. We can tell. He didn't want to resolve this, so we left. No big deal.||To Be Clear. He called the "reservation manager" AFTER we left. He didn't call anyone or offer to call to resolve this. Remember, he said it, "Nothing I could do".||I guess we had to leave for him to do something?||We were checking in down the street at DAYS INN (which I recommend; quiet, quick check-in and reasonable, and did I say JUST DOWN THE STREET?). I can only imagine how Dad ripped into him and made him call me. In his voice you could hear it, he did not want to make this call.||This is the call I got, "Um, if you still want that room you can have it and we won't charge you for the other one." No sorry for the mix-up. Not sorry for being unprofessional.||And you sir, you are not sorry for using your kid knowing fully well from these reviews that HE DOESNT GIVE A $h1T||THEN THEY CHARGED OUR CC TWO TIMES $204 for a TOTAL of $408!||YOU NEED...

Tried to charge us twice for the same room. Claimed their system couldn’t fix the problem and charged us dbl. Had to call cc company to void. Total hassle. Kid behind counter doesn’t want to be there. Avoid.

UPDATE: Reply to Owner.

Customer is wrong, they said it twice, must be true.

I love the "Blame the Customer" culture. Please help everyone out by going to some business training classes. Your reply is so unprofessional. "Your error". "Your mistake". You can start this process by putting YOUR ego aside for a moment.

We did not double book. I am 54 y.o. Over the years I have filled two passports with country stamps. I have never double booked in my life. How do you even do that? You book a room. Receive a conformation email, which your son asked to see. Then he said, "Well you're double booked, you must have two of them". If I would have saw two conformations, I would have done something about that.

"No, I don't. Just the one. Look". So I show him what he asked for but... meant nothing to him when he didn't like what he saw.

WE suggested to your son to do what you "offered" us before we left. HE chose not to serve us. Seems simple, right? A quick solution. Cancel one and take the other.

Well your son/employee of the month chose differently. He decide not to serve us in any way. He went with, "WELL THE SYSTEM SAYS THIS, SOOOOOOOOOO. NOTHING I CAN DO."

Yes, you can fix this issue. If you wanted to, but you don't. We can tell. He didn't want to resolve this, so we left. No big deal.

To Be Clear. He called the "reservation manager" AFTER we left. He didn't call anyone or offer to call to resolve this. Remember, he said it, "Nothing I could do".

I guess we had to leave for him to do something?

We were checking in down the street at DAYS INN (which I recommend; quiet, quick check-in and reasonable, and did I say JUST DOWN THE STREET?). I can only imagine how Dad ripped into him and made him call me. In his voice you could hear it, he did not want to make this call.

This is the call I got, "Um, if you still want that room you can have it and we won't charge you for the other one." No sorry for the mix-up. Not sorry for being unprofessional.

And you sir, you are not sorry for using your kid knowing fully well from these reviews that HE DOESNT GIVE A $h1T

THEN THEY CHARGED OUR CC TWO TIMES $204 for a TOTAL of $408!

YOU NEED TO DO BETTER.

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