Blufftop Inn & Suites - Wharf/Restaurant District — Hotel in Morro Bay

TLDR: If you don't value a restful stay or a good value, Blufftop Inn is your ticket. Make sure you figure out how to reach their staff after hours - it may come in handy!||||LR: We booked a one night stay with our two young children at the Blufftop Inn. The room was clean and relatively recently renovated. The overall experience was the worst we ever had. As other reviewers mentioned, it's an older property. The walls are paper thin and you can hear every single thing happening in the adjacent rooms. Management put out a note requesting quiet time between 8pm and 10am, but even with the most considerate guests, you'll hear EVERYTHING - from quiet conversations to extracurricular activities.||||We happened to lose the considerate guest lottery and were assigned a ground level unit underneath an exceptionally loud and aggressive couple. What started as an after-hours disturbance turned into a late night ordeal, and at 1:30 AM we were ready to call management (again: no on premise after hours support). No one answered the phone number posted at reception, we were forced to call the police TWICE in the middle of the night. The couple was removed at 3 AM. Needless to say, this was a very distressing experience, especially for our children, who were exposed to behavior and language that left them quite upset.||||When we reached out to management the following morning, they claimed there is a Ring bell next to the door that allows guests to reach staff after hours. Because we failed to use the bell we were only eligible for a partial refund. They also mentioned that staff had been alerted by the police and came to remove the guests. So, despite having been aware of the incident, they didn’t bother to reach out to us to check in and apologize.||||If you value almost $400 after taxes differently, Blufftop Inn may hit the spot for you. We endured one of the scariest nights and worst customer service experiences...

I advise you to stay elsewhere! I don’t know why we were singled out. Maybe because we reserved through a 3rd party or maybe because my wife has a service dog. Either way, we made a reservation for a week stay, however, on our 4th day Jason, one of the night employees here, texted us and told us he was going to charge a $65 replacement fee for the towels we used and charge us for any additional towels because they had makeup on them. We destroyed them, he said. I said I can't believe other people haven't gotten makeup on the towels. It's normal use. It comes out with soap & water. He said there have been others, and they all get charged $65 plus tax to replace them.

Turns out, he charged us $74.55. He also threatened to charge for the sheets if there is any "biomatter" on them and charge us for anything else that is wrong or dirty according to their discretion. He threatened to evict us several times during our conversation. I asked him if he tried to wash them. He said they were destroyed, they were rags. They were simply soiled. Later that day he texted me, “If I decide to leave a negative and disparaging review of the property on any platform, even anonymous we will be charging a $350 cleaning fee per night,” along with other fees that he invented. And that if any charges are disputed or charged back they will file a felony police report. It became a hostile environment so we left 2 days early.

Jason was very disagreeable, unkind, and hostile when talking on the phone and in his emails. Over some towels......

I’ve stayed at the Blufftop Inn and Suites several times over the past two months, and it’s been a consistently excellent experience. The check-in process is smooth, and the overall feel of the hotel is welcoming and comfortable.

One thing that stands out is how exceptionally clean the hotel is. The rooms are well-maintained, recently remodeled, and the daily cleaning shows they prioritize keeping the place in pristine condition.

The staff is top-notch. Sam at the front desk is always helpful and friendly, and Maria, who handles most of the cleaning, is attentive and kind. You can tell the owners are hands-on, which makes a big difference in the overall experience.

The location is also ideal—just a short walk from the ocean, making it perfect for anyone who wants to be close to the water. While there aren’t any extras like a pool or gym, the fantastic service and overall quality of the hotel make it an easy choice for me every time I need a place to stay.

I wouldn’t hesitate to come back here in the future, and I recommend it to anyone looking for a clean, comfortable stay...