Hampton Inn Myrtle Beach Broadway at the Beach — Hotel in Myrtle Beach

An email to the hotel explains my experience....

Gentlemen, I have never had a worse experience than I have had with your hotel and at this point - you DESERVE a horrible review and then some. This is not just a problem with one or two people, but overall management in my opinion. First - my room is so dirty that you ask me to email you the pictures so you (Patrick) can address it with your people. That by itself as you can see in the thread did not upset me, nor was I difficult about it. Second, you moved me to a new room, only to also assign my new room to another family who proceeded to walk in on me while I was in my pajamas. I reported this as you can see in the thread below and declined accepting any money and again tried to be understanding. Now, less than a month later, I am processing my expense report only to discover that I have been charged for my stay for which I have a copy of the bill, but also for an additional charge of $431. Discovering that the charge was processed by your hotel was made even more difficult due to the fact that you report the charge as Scandic hotels. After research, it appears that entity was sold back in 2007, but credit card processing information has not been updated. Certainly my facts could be incorrect regarding the change of ownership, but nonetheless, your reporting should reflect that you are a Hampton Inn, not Scandic hotels. A phone call to your front desk started with Randy putting me on hold for close to 10 minutes according to my phone’s timer. I’m sure he was busy, but it would not be the first time before then end of this conversation. When I explain to him what the problem is, he put me on hold again for several more minutes. When he came back on the line he told me that he did not see the $431 charge and stated, “we cannot not help you with that”. And another comment stating this was the first time he was hearing of this, insinuating that I should’ve called shortly after the charge was made. Insulting since I had no idea it was done until my statement had dropped and began to process my expenses for my travels. At this point, I told him that between the fact that the charge was absolutely made by your hotel, combined with his response and the amount of time he had placed me on hold that I was becoming over the top frustrated with this situation. I asked to be transferred to Kevin, the GM as I was told he was there. A transfer to Kevin only got me his voicemail. Not only could I not speak to him, I couldn’t leave a message either as it was full! I hit zero to get back to the front desk and told Randy what had transpired with the transferred call. It was at this point that he finally did what was necessary to get to the bottom of it; he looked up all charges made by your hotel to my card. Without question he found that my claim was correct and said he would process a refund.

Your hotel has serious issues. I will absolutely find another hotel when traveling to work in the Myrtle Beach area. I am a diamond member with Hilton and have equitable status with Marriott as well. In other words I travel quite a bit. This is the reason that I don’t get too excited over the little stuff. You have a lot of “stuff” that you need to work on. I will be reporting this to Hilton as well. I hope it makes it to the owners so that something really happens. Being at Myrtle Beach I’m sure you have more business than you can handle, but hopefully if for no other reason than it is a blemish on the hotel chain’s reputation, I hope someone will hear me and do something to...

Usually when we come down to MB, SC. We stay at this hotel and love it. It's right off a bunch of entertainment spots and shopping no need to leave unless we want to go bowling or the movies or the actual mall due to weather. However this stay was not good at all.|First the check in gentleman was awesome and helpful. We arrived early and the room wasn't ready as check in is at 3pm. Ok no problem. We left and 20 mins later we got a text that said our room was ready (518). We got up to our room got ready and headed to the pool. Well, the inside pool and hot tub was out of order. * We were not told the amenities were not available* it's Feb and it was not good weather to use the outside pool. Ok that was fine. Not great but we could deal with that. However first thing in the morning the toilet wouldn't flush. Contacted maintenance and he came up to fix it. He was irritated and blamed us for putting something in the toilet. Not our fault. He used his snake/auger to try and clear it. His augur broke and he was mad at us. He was rude about it and said now he can't fix it. So we said we need to change rooms. We went down to the front desk and the woman who was on was rude like we were inconveniencing her to look up another room for us (718). Now the room was fine. However we booked an accessible room with a walk in shower as I can't climb into a tub. The new room had a tub. After trying to deal with this room overnight we finally gave up and I still state this is a fantastic breakfast and the breakfast staff are the sweetest and helpful people.|We decided to leave the hotel. We went up front and checked out early. The young man said you are booked for 2 additional days. We said we were unhappy with the place and gave the above details. The young man said well to not be charged for those two days to contact the 3rd party (Expedia). We did. Not issues. But the young man didn't get the manager to talk with us or offer any kind of assistance to keep us coming back ( we go twice a year). We got a email from the manager that night after we left and we told them the above info and all they did was. Ok you were checked out when u left. Still no incentive or coupon, free night etc to keep us as customers. Next I will be contacting the corporate Hilton company regarding this issue. Have a...

Stayed with wife on Nov. 4 for one night, what a nightmare ! Did early check-in for room 703 near elevator. Arrived around 5:30pm and told 703 not available so why have early check-in ? Was told another room at end of hall was ready, said no. Then said free upgrade to 812, wife likes to look at lights and ferris wheel so took it. Only thing this hotel has going for it is you are right on Broadway at the Beach. So we went out to eat and returned to sleep, getting in bed around 11:00pm. I'm up at 6 and we checkout about 8:30 for our 110 mile drive home. So Wednesday night left hand and wrist are itching plus right wrist and bicep. Called hotel at 8:17 on 6th hoping for a manager ? Transfered to voice mail of manager off that day, left long message about being bitten by bedbugs ! Had gotten bitten about 25 years ago in Las Vegas. All I wanted was my $137.03 for the privilege of being chewed up. Finally after sending 5 photos unprofessional so called manager Shannon said insurance company handles this ? Not even anything close to an apology, she is just NASTY ! Insurance in WI (Betty Morehead called on Feb.13 at 3:52pm est and did a recorded deposition (26m 39sec) and asked several times for my S.S. # not sure why as I didn't give it to her. So called Hilton Corp Headquarters that apologized and started a case. Now Betty at insurance told me it would take 2-3 weeks, closer to 3 ? So on Feb.19 called hotel and Shannon hung up on me, so called Headquarters again. Angala put me on hold and called Shannon 20 minutes after she hung up on me. Then LIAR LIAR she told HQ that there were no bugs and case was closed ? So 6 days not the 14-21 days it would take, Shannon even LIED to the insurance company ! I'm contacting the BBB & SC dept. in charge of rental properties. YOU HAVE BEEN WARNED AND HERE ARE SOME PHOTOS OF WHAT YOU TOO CAN GET...