Arlo NoMad — Hotel in New York

Not worth the money at all. The biggest issue with this hotel is that you're going to have a terrible time sleeping. The hotel is loud and the bed is not as advertised. There are several problems with the room itself. Firstly, there is an enormous gap between the front door of the room and the floor. This allows sound from the narrow, cramped hallway to easily travel into the room. I could hear the elevator door opening and the noisy cleaning crew chatting in the hallway as I was trying to sleep. This also presents a security concern, as someone could easily slip something under the door. When I called the front desk to voice my concerns, I was told this would be "noted," a thoroughly unsatisfactory response. There was no offer to send someone to check it out or to move me to a different room.

Additionally, the walls in the rooms are quite thin. I could hear the woman in the adjacent room all day and night. I heard her during her business meeting and when she turned on the shower or sink.

Lastly, the bed is not as advertised. Their website claims it is a queen size bed. However, as you can see in the attached photos, a standard queen size bed measures 60x80 inches, while this bed is barely 55x75 inches. The effective usable space is even smaller, especially in terms of width, as the mattress curves off at the edges, making it impossible to sleep there. I know the management will argue these are "Japanese-style" beds and therefore smaller, but there is no mention of this on their website. The fact that they have this standard response ready just shows how big of an issue this is and how many people have felt deceived. When I asked the front desk about this, they claimed it was clearly stated on their website. After searching their website for 5 minutes, the employee admitted it "used to be on the website." They offered me a room with a King size bed, which may sound like a good solution, but the new room moved me from the 29th floor to the 15th floor. Moreover, my previous room had a desk and side couch that I paid extra for, while the new room had neither. This was clearly a downgrade. According to their website, this new room was indeed a lower-cost room. I was too tired to deal with this any further, so I accepted the change. Going up and down the hotel would have been a hassle, especially since this 30-floor hotel has only 2 elevators. Every time I was in the lobby, there was a long line for the elevator. I often waited more than 10 minutes for the elevator, and when inside, it seemed to stop at nearly every floor. Between the guests and the rooftop bar, there are clearly not enough elevators. Be prepared to wait at least 10 minutes just to leave the building.

Overall a terrible experience for the price. I have stayed at a wide variety of hotels in Manhattan and this is by far the worst...

Me and my partner are recent college grads who traveled together to NYC for the first time for Christmas weekend and spent 5 nights/6 days here at this hotel. We booked the City Queen room and would not have booked anywhere else knowing what we had at this hotel. I have stayed at magnitude of hotels around the world and would confidently say that the Arlo Nomad was one of the more memorable ones. This hotel proved to be the most convenient, clean, and notable hotel within this price range for a number of reasons. The Arlo Nomad is stationed perfectly within a side street that remains quiet both during the day and night, but is a 4 minute walk from a lively and popular area right in the center of manhattan and a 7 minute walk from multiple metro stations that will take you anywhere around NYC. Upon arriving, the Arlo Nomad had our room available several hours earlier than scheduled as we had arrived early and quickly got us into our rooms within 5 minutes. The rooms are extremely chic and clean and have everything you could possibly need in NYC. The rooms contain multiple sources of light to set any type of ambience you'd want. However, the view from our hotel had to be the best of it all. A floor to ceiling window that displayed a beautiful view of other buildings around us and even had the empire state building reflecting off the other apartment glass during the day and while we were sleeping. The rooms have very good curtains for privacy and did not have complaints about hearing guests on either side of the walls in our room despite NYC having small rooms. The bed is extremely comfortable and the bathrooms are very well kept and clean. The cleaning crew always did a great job at cleaning our rooms when we went out and had no worries about our personal belongings. They always left the ambience perfect for when you open your door again after a long day so that you're still shocked about the room you have booked. The hotel contains a rooftop bar that is huge and panoramic with private views of the Rockefeller Center and Empire State building while being open late which we personally enjoyed more being on than going to the top of the Summit Vanderbilt. The Arlo Nomad is stationed right next to some really good restaurants such as "Her Name is Han" and has plenty of nice bars nearby as well. Lastly, we really appreciated the late checkout of 12pm as it allowed us to enjoy our last day that much more by not stressing getting out of the hotel early that morning. They allowed us to leave all our luggage as well until our flight departure while we explored the city one last day. If you're looking for a clean, convenient, chic and overall amazing hotel you should simply book this hotel and resolve all worries about where you will be staying in NYC and instead focus on what you...

Here's the updated text:

"Uncontrolled rooftop water discharge creates a hazardous and hostile environment for incoming tenants, violating building codes and hotel regulations. This intentional neglect compromises guest safety and comfort, damaging the establishment's reputation and perceived professionalism.

While rooftop cleaning is necessary, using chemicals and soap that flow freely onto pedestrians is unacceptable. Moreover, water can also seep into adjacent hotel rooms, prompting guest complaints, especially with windows open during pleasant 70°F weather.

A simple solution: utilize a large hose connecting to the existing system, redirecting water to the side of the building, away from the entrance. This prevents water from gushing directly onto passersby.

Despite years of this reckless practice, longevity doesn't justify its unacceptable nature. Embracing responsible and professional practices in 2024 demands better.

This is not a tropical resort where such reckless behavior might be excused; it's a hotel with a responsibility to provide a safe, respectful, and professional environment for all guests. Subjecting new tenants to a soaking, uncomfortable arrival experience is inexcusable and unacceptable. In my commitment to investigate this further, I was able to confirm that this is not part of our normal cleaning practice, however, it is part of a mandatory FDNY test to ensure we have the necessary systems in place and at full functionality in the event of a fire emergency. As such, there is nothing we can change about the procedure itself, which I have now found out is quite common in NYC, but we can certainly employ measures that will not subject passersby or guests to any inconveniences as a result of the waterflow. Thank you so much for bringing this to our attention and please feel free to reach out directly should you wish to be a guest of ours in the future.

Warmest regards,

Dear Kimberly,

Thanks for your prompt response. I appreciate your commitment to research.

However, after checking, I discovered that the procedure of releasing 5-7 gallons of water from the roof is not an FDNY requirement for emergency fire testing. There is no evidence of such a protocol.

I understand that it may be a building cleaning procedure, but attributing it to the FDNY and suggesting that all buildings in NYC do it is questionable. I appreciate your...