Warwick New York — Hotel in New York

My family and I have stayed in many hotels. My daughter is 8 and has already been to 7 countries. I say this because I want to make sure anyone reading my comments understands that we stay at a lot of hotels. And when I say, this is the worst hotel we ever stayed at. It means that we have a lot of hotels to compare it to. I can also say that we have stayed at the Lombardy and Kimberly in NYC along with a few of the Hilton brands. ALL those hotels were good and I recommend them. The Warwick is a disaster. To start, we arrived at the hotel at the normal check in time. I will say that the one shining light of the entire time we were there was the person running the valet. He was completely cordial and an outstanding employee. Based on how management runs this hotel, I'm sure the quality of service will be completely overlooked. But he should be commended. I started the check in process only to find out that the room we reserved was not available. This is the very first time this every happened to me. I had reserved a simple room with two beds. They told me they had no rooms at the hotel with two beds. Apparently, the hotel operates like an airline and overbooks. So what they wanted to do was give me a room with one bed and then they would bring in a cot. I was shocked but I assumed this would somehow workout. We went to the room and the room was unbelievably small. There was no room for any additional cot without us having to walk on the beds in order to move around the room. I went back down to the lobby to find that the line for check in was now almost out the door of the hotel. After waiting another 30 minutes in line to talk to the people at check in again, I talked to the person at the counter who was absolutely not wanting to help me out at all. She was angry that I was even there. She provided no apology at all for the situation. But then, surprisingly, a room with two beds became available. Which means the first person was lying to me. I couldn't believe it. The next part of our short stay is the elevator situation. So we were on the 6th floor. It's a tall building and they have three elevators. But, only two worked. The last elevator was not working but they didn't hang a sign. I think they were hoping the guests wouldn't notice. So when we would go to use the elevator every time it would get to our floor, it would already be packed with people. And completely packed. Like people cramming in because they had waited so long to get on the elevator. So finally, we ended up taking the stairs. The good news is that later that day, we figured out that we could just take the service elevators that the staff were using. They were tucked in behind an unmarked door. And then on to the last evening, we are sitting in the room around 4pm and a cleaning person comes barging into the room. They did knock, but time between the two taps on the door and swinging the door open was only a split second. At this point, after walking down flights of stairs, switching rooms, taking service elevators and now a cleaning person barges in while keep in mind, my 8 year old was changing in the bathroom and as we all know, bathroom doors and right next to the entrance in almost every hotel. I yelled at the cleaning person to get out and then called the front desk. The first time I called, a woman answered and I asked if she knew what room I was in. I was assuming they knew what room and I didn't need to say my room number. Her response was to just hang up. I called back and I got a man this time and asked the same question. His answer was "I don't like your tone, I'm forwarding you to my manager." So then the phone rang and eventually the manager gave a very interesting response that spoke directly to the fact that he probably ran a Motel 6 in his previous job. He wanted to buy me a drink at the hotel bar. So I stated the multiple deficiencies during our stay and hung up on him. He wanted to buy me a drink and what, forget your wife and kid? Zero class. With the number of issues, I should have received a...

UPDATE CHRISTMAS 2024: I'm ready to tell my story. Unfortunately, I will not stay at this hotel again. It is not the same culture as it was in 2018 when I initially left my 5-star review.

They do not have room service and I wanted to treat myself to breakfast in the room as I had a working morning with conference calls. I ordered Uber Eats and my food arrived but also, didn't arrive. I got a call from the front desk that my food was downstairs and no one was available to bring it to the room. I asked them to find someone to send it up because I was on a conference call and wasn't dressed to go down to the lobby. After some back and forth, I told them to figure it out and send my food up please and thank you.

My $30 Uber Eats order never arrived. Let me give some background details. There is no notice posted that they 1) don't offer room service, and 2) don't allow delivery personnel in the elevators. If I had known the latter, I would not have ordered, as I knew I wasn't dressed and I had work calls where I needed to be in a quiet environment and stationery.

As a result of not being available, I wasn't able to retrieve my order. As I departed the hotel for the day, I was in my sister's car and we were chatting til we were interrupted by the bellman who was obviously privy to what happened earlier with the delivery order. "Well, usually we are paid to bring up stuff," he said.

"I have to tell you ahead of time that I'm tipping?"

The bellman was talking to us while classless-ly counting a wad of cash, presumably from tips.

I ended the exchange because tacky behaviors aren't my taste.

The next day when checking out, I attempted to retrieve my delivery, which was UNAPOLOGETICALLY discarded.

TAKE NOTE:

1. I was refused a delivery I paid for, which is a reasonable ask by a guest: to bring something up to the room.

2. I was never notified beforehand that they: a) didn't have enough security to allow deliveries to the room, b) didn't have sufficient personnel to bring the denied delivery to the room, c) that my paid-for property would be discarded, even though it wasn't theirs to discard and they do not have any notices posted about any of these arbitrary, albeit, house rules. lawyers take note

3. The bellman (not the nice white guy with the thick mustache but the young arrogant one who was working around 1 pm EST on Dec. 27, 2024) admitted they couldn't be bothered with a guest request because there was no overt cash incentive on the front end.

I can name two chain hotels in the same area that would NEVER! I can't name there here because I want my review to stay up but I will be returning the twinkle tree chain, expeditiously.

For a bonus: a white man called me a b!tch for getting on an elevator that had room for me after so many had been full before.

Overall, my trip home to NYC for Christmas was amazing. Close proximity to the Tree, Magnolia Bakery, Times Square, 5th Ave shopping, etc. However, this hotel is no longer welcoming or accommodating on very basic and reasonable things. The final coup de grace was them pulling out the black guy to talk to me because they assumed I was going to be loud when they had to notify me that they threw my property away. I really hope they get the decline they deserve. A PLUS no longer recommends if you want to feel welcomed and not like a bother to the staff. Btw, shower caps and bath mats are ALSO not standard in this hotel. Both rooms I was in had neither. ###

UPDATE CHRISTMAS 2024: Rooms are more expensive, no amenities, no room service, no deliveries. They go out of their way to inconvenience the guest. The rooms are nice but dated. Best thing is the location but there are other hotels. Stay some place where being a guest means reasonable expectations are accommodated. I can only recommend if you expect to pay top dollar with no perks.

I stayed for my bday and had the best time! The room was bigger than expected and I was pleasantly upgraded to a 6th Ave view. The hotel staff was extremely accommodating and made sure I was...

My family and I just spent nearly a week at this hotel and I want to break down each part of this awesome experience. Facilities / Premises: This beautiful historic hotel has old world charm with current updates and technological resources without losing its original character. When you first walk in the lobby is absolutely beautiful. Other reviews have complained about the lobby being small, but this hotel is about 100 years old, super large lobbies weren't so popular back then. The premises were clean, neat and well decorated with a lot of history and interesting back stories. I stayed in a one bedroom suite and it was incredibly beautiful. The suite was spacious, clean, and just very pretty. The furniture was comfortable and very nice and there was a lot of closet and storage space. The beds were roomy and very comfortable. We all had amazing restful nights during our visit. The bathroom was full of beautiful warm toned marble throughout. The tub / shower was spacious, the mirror was large, and the toilet and sink were always cleaned by the staff every morning. There were plenty of outlets and charging stations throughout the suite so we didn't have to jumble so many charging cords and plugs in one unit. The dorm sized refrigerator was surprisingly spacious and well hidden in the entertainment center. Although there were a lot of updates to accommodate today's needs and technology, the Warwick never lost it's historic charm and character which I enjoyed a lot. There are a few elevators, and they are small, so expect to bypass a few rides on move out days because more than likely the elevators will be full (which is expected), but it was never a very long wait, and we were never in a rush.

There is a gym and I was pleasantly surprised at just how roomy it was. It has the basic (very updated) workout equipment but there were a lot of clean towels readily available and there was enough space in between the equipment so you wouldn't bump into an exercising neighbor.

Service / Staff: I cannot say enough about the staff and the service. One evening we were walking back into the hotel from being out all day, and the first thing a staff member said to us was "welcome back home," and that is what it really felt like, a home away from home. Everyone was professional, accommodating, helpful, kind, and it really seemed like everyone enjoyed their jobs. I felt so spoiled during my short stay and it was amazing. Anything we needed, the staff accommodated for us and if it was something the hotel did not have, they did their best to try to get it for us. It was really just an awesome experience. The cleaning staff was quick, efficient, accommodating, and patient (especially when we weren't ready for the room to be cleaned). Also, the front desk staff was knowledgeable about the city and the sites to visit and places to enjoy. It was as if they went completely out of their way to ensure this was an amazing vacation.

A few cons: there is no microwave. I know this is trivial, but when you bring home the amazing food from these incredible New York restaurants, you want to look forward to warm leftovers. Unfortunately, they do not have a microwave on the premises, but the staff tried to give me ideas of places that may have a public microwave nearby to use, and I appreciate that so very much. So if you go out to eat, make sure you remember that you probably can't warm up your food for a later time. Another draw back is there is no shuttle between the Warwick and the airports. It's not a big deal, but be mindful when you check out, to give yourself extra time (and extra budget) to secure transportation to the airport.

Overall, this was an amazing visit at an equally amazing hotel. Everything was just absolutely perfect, and I am certain I will use this hotel again on all of our visits to New York. My New York home...