The Whitby Hotel — Hotel in New York

This was probably our fourth time staying at this hotel. Unfortunately, 4th is not a charm! When we initially arrived with our car, there were pylons in the street in front of the hotel, and in order for us to stop and unload our bags, these pylons needed to be removed. Despite our sounding the horn, no one from the hotel came out to help, so my wife found herself moving the pylons on her own. The junior suite that we had reserved was comfortable enough, however, the issues we had with the hotel were largely with the restaurant. We had breakfasts and a food allowance since we booked through AMEX and these credits were for the Fine Resorts and Hotels program. Two days in a row for breakfast, we had disappointing service coupled with incompletely cooked dishes. The first day, the problem was with pancakes that were not cooked throughout. When being sent back, there was an inordinate delay in getting a new order, and I finished my breakfast and basically stared at empty plates for 20-25 minutes. During this somewhat extended delay, I requested another pot of coffee, with this request basically forgotten. We did speak with the restaurant manager, who apologized profusely. Thinking that this couldn’t happen again, the next morning we had a bit of a repeat performance, This time it was basically cold sides of grilled tomatoes and portobello mushrooms — these being intended to be hot, with the rest of the meal. Again, extraordinarily inattentive service. Speaking again with the restaurant manager, I asked him why they (1) automatically add a 20% service charge, even when the service is anything but befitting a generous tip, and (2) have the audacity to exclude the MANDATORY gratuity from the breakfast and food allowance, requiring us to pay for the gratuity on our checkout. He did agree to provide us with credit for these charges, however, to our surprise, such credit was not reflected on our bill upon checkout. For the third day, the hotel manager came to our table and told us that he hoped that we would receive good service on this third day, and was apologetic. When asked whether there might be some expression of good faith concession on our bill, he handed us his business card and essentially said, contact him if/when we might come back to the hotel. I told him that we might have a different view of returning if some concession commensurate with the poor service had been provided, but none was forthcoming. In the category of another annoyance, the room charges from the mini bar are not counted towards the $100 per day food and beverage credit for the AMEX Fine Resorts and Hotels program. I made the mistake of taking a Celsius drink on the first day, which amounted to the princely sum of $10 — and no credit. This is a tacky policy, particularly for a room for which we charged approximately $1,000 per night. On the positive side, the hotel and our room were nicely furnished, and the food was not bad (except for the dishes cited above in the breakfasts). Would we return,...

My experience at The Whitby began with me unloading all of my own bags and struggling to hold the door open for my wife all while dragging my bags into the hotel. The desk clerk was friendly enough, out of nowhere a bellman appears after I do all the work of unloading bags and whatnot, he then shows us how to turn on lights and open curtains and stands there as if he did something to earn a tip. (I obliged) Tips are apparently expected there ….not earned. I paid $1300 per night to stay at the hotel and was refused evening tea service at the restaurant/bar. For that money I should’ve been served tea platters in my room every day in my opinion. Three times visiting the restaurant I was never served, I sat for 15-20 minutes each time before finally just walking out. The one time I was served I felt extremely judged as if I didn’t fit the profile of someone who “belonged” at their establishment. It wasn’t until after mentioning I was a guest at the hotel that the servers treated me nicely. On the other hand Ivan the Concierge is an awesome guy who is extremely helpful with scheduling things and helping out. I must say that I have stayed at numerous 5 star hotels around the world, all of which wouldn’t ever dream of allowing me to touch my own bag walking in. Every door would be opened for me and they’d NEVER refuse me a service they offered knowing I was spending $1300 a night with them for an entire week. And honestly I’ve spent WAAAY less for insanely higher quality stays. I’m disgusted at the amount of money I wasted at The Whitby in NYC. Especially after being treated like I was some sort lower grade citizen...

The gorgeous Whitby Hotel enjoys a prime address in the heart of NYC & and is a stones throw from the MOMA and just 2 blocks from Central park. This hotel is stacked with amenities like a Fitness Center, a Drawing Room lined with books ( that I loved), a 300 seat Whitby theater, 2 destination eateries: The Whitby Bar & Restaurant and the Orangery: and foremost, superior designed accommodations. My Junior Terrace Suite was so accommodating with high ceilings, and done up in dozens of vivid colors patterns, oversized steel industrial windows, artwork that was both quirky and elegant, bright patterned headboards and furniture that is a melange of modern and vintage. The pinnacle amenity; however, was the corner terrace overlooking Manhattan rooftops. The bath was fabulous with double sink, large marbleized shower and stand alone tub. The Whitby Bar & Restaurant is the culinary sweet spot of the Whitby as it sports it's American dishes through all dayparts and afternoon tea. The dinner menu showcases food fare such as grilled fish, steak as well as the likes of ossobuco agnolotti. I enjoyed the Squash Soup and Dover Soles. The Bar serves an exciting spritzes menu in addition to a complete list of inventive cocktails. The Orangery restaurant, a beauty, is decorated with ceramics etched with NYC landmarks. It serves snacks and small dishes and afternoon tea.||So, if you want to be surrounded by a great, colorfully designed hotel............then try the.................Whitby Hotel...............stylish & charming, one of...