The Dominick — Hotel in New York

Our third time at The Dominick and we really got to like the place. Amazing location and quite envious at that, for there are not that many SoHo/Tribeca/Village hotels that can boast spacious rooms and luxurious amenities. Great service, a perfect check-in experience meriting more than 5 stars. 4 quick and smooth-riding elevators, spacious fitness center with excellent views, big rooms with breathtaking views, all of the above are essential components for a good and relaxing stay. However to be fair and objective, there are several things that require improvements, and a few problems that do not befit to a hotel of that rank. The overall upkeep is starting to show some wear and tear, such as stained carpet or bathroom lightswitch covers that come apart falling on the floor. Even with our registered 4 PM check-out, the programmable room keys stopped working precisely at 12 PM, involving the inconvenience of going back to the reception and getting new keys. No turndown service, even though a hotel employee had stopped by our room in the evening for a complimentary fruit plate. The absence of the turndown service is a major... turndown, excuse the pun. No shoehorn, no clothes brush in the room, even though the said items were available during our previous stays. The TV streaming is only enabled for iOS/Apple devices and not for Androids, that is despite almost equal amount of Android phones vs Apple phones in the US. Even after 1 year, the former Spring and Varick restaurant that has been touted as a long-awaited venture of a Michelin-star chef Shaun Hergatt, still hasn't opened its doors. The bathroom lighting is way too low, making it virtually impossible to shave or apply makeup. To be fair, the bathroom lighting scourge is very common, even among the top luxury hotels. Now, there is a certain incorrect advertisement regarding the Varick Street Icon parking, for which the hotell allegedly validates its guests' parking. True, for 25 hrs parking, after presenting our validated parking ticket, the price was reduced from $130 to $84. Great, isn't it? The problem though is that $130 is not the real price but the advertized price. If you are using the ParkWhiz app, the same parking, for the same time would cost you exactly the same $84, whether you stay at The Dominick or not. Otherwise, the parking price is fair for the area; it is impossible to find anything more affordable in the immediate vicinity. To sum up all of the above, only out of our dedication to the Dominick we rated it as 5 stars. A more unbiased approach would necessitate a 4-star rating. We are looking forward for the Management to take care of the above. We will be happy with another pleasant stay at...

We had a fairly decent stay at The Dominick, though overall a bit lackluster for a 5-star at the price we paid per night. I will say right at the top of this that the staff was fantastic; everyone at the front desk, front door and support staff were lovely. Alex in engineering came to fix our very loud A/C within 30 minutes or so of us mentioning the issue to the front desk, and was incredibly kind and efficient with the repair. Stan at the front door was also super nice and informative about the hotel and nearby spots.

Unfortunately that is where the positive ends for the stay, aside from the location and the view, both of which were fantastic. The rooms were a bit below expectation for a 5-star. The bathroom was updated nicely and spacious, but the shower was a bit cramped and the toilet was right next to the shower; the bathroom had no door so lacked a bit of privacy. The A/C in the room was rattling so loudly we had to have the front desk call engineering to fix it, and even then was still quite loud. The bed was oddly too soft, I feel like we usually run into very hard beds; We like a soft bed, but this was a bit excessive. Also, the room darkening shades were not nearly enough so; we were East facing and had a fully bright room by 7AM, which is definitely not ideal for a vacation. There were a few stains on the rug and the room itself wasn't old but not exactly new either.

I also read (prior to our trip) that the "value" of the hotel was not great, and I would definitely say I have to agree with that. The food that we had was sub-par, and the restaurants that we did not personally go to had below average reviews. Everything was very expensive for the below average quality, even considering it's a 5-star hotel. The pool was a nice touch, but very small and not deep at all; more of a lounging pool. Also, it was still only late spring and the pool was quite busy and the chairs around it usually full. I can't imagine how busy that would be peak summer. There was also a mandatory Destination Fee per night and valet parking fee (which is fine, but not at that price).

Overall I wouldn't say we wouldn't go back, but I would certainly look at other...

Un-empathic and poor service. Wonder how it's still a 5 star hotel

Booked directly through their website, paid extra , emailed to ensure corner room with view but room was not ready. We have a 9 month old and check out from Mandarian was 1:30 so asked for early check in here but instead our room was not ready till 5:20 pm and when our poor 9 month old was absolutely drained out of this wait- another front desk personnel gave us an "available room". We were told to "speak with manager" like it will magically rectify our misery.

No crib in room in spite of earlier requests. Rooms not kid friendly as power sockets on floor-uncovered. Dirty floor Carpet on arrival. We agree with previous reviewers about bedding - too soft so not for ones with back issues. We decided to spend couple of nights here for view of river and preferred it over midtown 5-stars but soon realized that we made a serious mistake.

Our experience- this Dominick has lost touch and standards have dropped significantly . Not bad to book through 3rd party websites for last minute deals but definitely not a 5 star luxury anymore like plaza or MO etc. insensitivity towards customers destroy hospitality businesses and they need to realize it. I also am a member of their exec club but Of no avail. Even the room they checked us in had a pre-filled breakfast order card with someone's name on it (probably prior guest). Also, placed wrong charge of a breakfast on our account which they promised to remove when I notified them. When I asked why this happened - front desk personnel Melissa said -"I don't know, it happens !"

I don't write reviews often but this treatment prompted me to share this experience at Dominick - NYC. Happy Holidays ! BTW spoke with manager on duty Mr. Ahmed and officially complained about it. I should have checked reviews from recent stays as they all are complaining about rudeness of Dominick's staff. I concur with them. Also, it's interesting that after 60% of their recent guest review they write "please give us another chance" instead of actually improving.

PS; will update you guys further once check out about that experience. Also will update if that manager on duty will...