Mattress Firm Niles Super Center — Hotel in Niles

We received a good deal on a luxury black beauty mattress. We purchased during black Friday. King for queen price with a free adjustable base. This mattress is amazing. We had received our first delivery when it was raining. Unfortunately the mattress had got wet bc of the rain. (It was raining very hard, and the plastic had a few tares). Mattress firm in Niles sent a brand new mattress within a timely manner. The store went above and beyond to make sure our issue was resolved. With such an expensive luxury mattress we will be taking very good care of it. Although at first we were disappointed that it had gotten wet, we received a new mattress that is 100 percent perfect. Thank you Niles mattress firm for making sure we were satisfied with our expensive purchase.

I would recommend rescheduling appointments when it is raining would be my only recommendation, that was the biggest part of our original issue. Like I stated mattress firm did send us a new mattress to replace the original first one that...

I went in not knowing a thing about what I wanted in my mattress, and came out with something perfect. The Sleep Expert that assisted me was crucial in my purchase. Thomas was patient (I had to take a call in the middle of everything), didn't rush me, and explained everything in a perfectly understandable way. He seemed like he genuinely wanted to find me a good mattress with an affordable price. I am a nervous person by nature, so shopping for anything is always disastrous, but Thomas was so kind I ended up having a genuinely enjoyable experience at the mattress store that day. He also helped me pick out an amazing frame, also at a great price! I definitely recommend Mattress Firm for its comfortable beds and superb service....

Althought the sales staff were great, their delivery company/driver was what my gramma would call a piece of work. He kept delaying the delivery stating all the bridges were too low (patentlyfalse), then tried to tell me that I told the warehouse I would meet up with him and get it, then when my daughter tried to tell him a route he could take a large truck thru, he said he had no time other customers were waiting. However, the cherry on this sundae of he'll was when I told him if he was unable to deliver would have to cancel and he said, "I wouldn't do that" as if threatening me. Sooo...sales staff may be good but follow through is what ultimately counts and they...