Wyndham Garden Oklahoma City Airport/Bricktown/Fairground — Hotel in Oklahoma City

I went to Oklahoma for a romantic weekend getaway with my husband. We decided to splurge a little and stay somewhere nicer than usual to ensure a peaceful and relaxing time. Unfortunately, our experience was anything but.||||||||We booked a king room at this hotel. We didn’t even mind that the pool was drained or that everything seemed dusty—we just wanted a quiet, comfortable place to unwind. But the first room we were given was absolutely wrecked. There were empty booze bottles everywhere, and it was clearly not cleaned or prepared for guests. So we lugged all our belongings back to the front desk—a long walk, especially in a hotel this large.||||||||We were given a second room key. That door wouldn’t even open. So we walked all the way back again. Jacey at the front desk was extremely kind and clearly trying her best, but the situation was chaotic. It seemed like none of the rooms were ready and many of the doors didn’t work. She tried multiple times to get a hold of her manager, but he never answered.||||||||Eventually, we were given a third room—a double room with two tiny beds. At that point, after nearly two hours of running back and forth, we just wanted to lie down. However, this room didn’t have blackout curtains, so it stayed bright all night, and we barely slept. On top of that, the entire hotel reeked of cigarette smoke despite being labeled as smoke-free.||||||||I decided to speak to someone the next morning. Deona at the front desk was also incredibly kind and helpful. She apologized sincerely and arranged to refund our first night and move us to a proper king room for the second. Unfortunately, that’s where things got even worse.||||||||When we returned later to collect the key for our new room, we were told there were no king rooms available. I explained I didn’t want to spend another night sleeping in a separate bed from my husband. I asked for a refund so we could check out. That’s when I was introduced to the manager, Mike.||||||||Mike initially told me he would also refund the second night if we stayed in the double room again. We reluctantly agreed. We then called Booking.com to process the refund, and that’s when Mike completely changed his story. He told the Booking.com representative that we were being upgraded to a king room after all—so no refund necessary. So, we went back to the desk again, exhausted and frustrated, only to have Mike repeat that no king rooms were available. It was beyond confusing and infuriating.||||||||I told him clearly: either give us the room we booked or refund us so we could leave. He refused both. After going back and forth, he told me to go pack up and return—he would have a room ready. We started packing, only to have housekeeping knock on our door telling us we needed to leave—while we were still trying to gather our things.||||||||Finally, we were given a king room, but it was freezing cold (stuck at 60 degrees), the thermostat didn’t work, and the toilet didn’t refill after flushing. We had to refill it manually from the sink. We were too mortified and exhausted to complain at this point. To top it off, I stepped on a piece of glass in the room and cut my foot—there was no glass brought into the room by us, so it was clearly left behind.||||||||The next morning, we noticed two unexpected charges on our card. The total of these two charges perfectly matched the cost of a second night’s stay—the very night Mike had already agreed to refund. It’s clear he was attempting to quietly reclaim the cost of that night without informing us. We were never told what the charges were for, and we are still waiting for an explanation.||||||||To make matters worse, we never authorized this card to be used for anything beyond the standard damage deposit. That’s why we booked and paid for our stay through an external site—Booking.com. This card was only supposed to be a backup on file, yet Mike and the hotel charged it anyway, without permission, and without communicating anything to us. It feels like a deliberate attempt to bypass the refund and charge us anyway, behind our backs.||||||||Let me be clear: Jacey and Deona at the front desk were amazing. They were professional, kind, and genuinely tried to help in a situation that was clearly out of their control. It’s honestly embarrassing that they are forced to work under such an unpleasant, unprofessional, and unethical manager. Mike should not be in a position of leadership, and I would strongly caution anyone considering this hotel—there are better, more honest places to stay.One of the front desk employees even told me directly that the manager, Mike, was “upset” with me and stated he would be trying to recoup the cost of our stay by charging the card on file. She confirmed that he knew the card was not authorized for payment and that a refund had already been discussed. She also said the situation was “honestly embarrassing,” which reinforces how inappropriate and unprofessional this conduct was. I believe footage from the front desk, which should be available via hotel security systems, could help...

When I was first checking in a nice lady Stephanie went and found us a cart for our luggage and when we found out the shuttle was broken down, she said she would drive my husband back to the airport in the morning after he dropped off my disabled granddaughter, myself and all our luggage. Even after calling way ahead of time and telling them we needed a room with 2 beds and big enough for our granddaughter to be able to get around with her wheelchair they put us in a room with a king-sized bed. The girl at the counter Jacey gave us a 2nd room in another part of the hotel and 3 vouchers for dinner for the inconvenience. The next room had a shower with glass and an opening of less than 2 feet, and the room was still dirty with food on the floor. I called Jacey and she said she was busy with customers at the time and to call her back. We knew we weren't going to stay in a dirty room, so we packed up everything and went to the front desk for a refund. When we got to the front desk a man named Mike said he was going to give us the room with the king-sized bed and another room for free. to take care of the problem and that no other hotel would ever do anything like this for us and that all disability rooms only come with king-sized beds at every hotel. They ended up finding him a room on the 2nd floor way away from us. which was all ok, but I wanted my husband with us in the same room and needed help with my disabled granddaughter. After we got settled in my husband said to come check out his room. It had the 2 beds a tub and would have been perfect. But we had already moved everything 3 times and were not about to move it all again. Mike also said he was not going to let any of his employees take anyone to the airport and that Stephanie offered this out of the goodness of her heart and that he was not going to allow his employees to start driving people to the airport it is a liability issue. Mike said the airport is only a couple miles away and that we can take an Uber. He then informed us the parking charge is $3.00 per day even though we already arranged and paid for it in advance and that if we did not have a pass in our window, he would have our vehicle towed away. We had now been trying to check in for over 3 hours. We met at the bar/dining area and ordered dinner with the vouchers given to us by Jacey as we were tired and hungry and after our order was taken and the lady was making our meals Mike came over and said we have been given enough and are not allowed to use them. So, we got up and left and went to bed. I asked about a shower chair and Mike said we don't have one of those but thank you for the idea. We had no washcloths in our room so I went back to the desk and asked Mike if I could get 2 washcloths and he said there was none at the front desk, but he would have someone bring some to me and never did. I called my husband in his room upstairs and asked him to bring me some. The desk clerks Jacey and Stephanie tried to help us and kept apologizing. The lobby and hotel was hot and filthy with roof tiles falling off and guests kept calling and coming to the desk with all kinds of complaints and problems from the pool not working. to air conditioners not working, no black out curtains in the room, no towels. to dirty rooms. The poor girl Jacey kept apologizing and tried to help but was overwhelmed by the number of complaints as she tried to check in people at the same time. What a horrible run down miserably hot hotel with no pool, no towels, no shuttle service, no parking, even after already being paid for with my reservation. This Wyndham hotel is the worst I have ever been in. The girl at the counter Jacey tried to help and so did Stephanie. The breakfast was just ok, and coffee was watered down and horrible and in such a miserably hot lobby. What made it better was the smile and friendly good morning from Lisa the breakfast attendant. Stay away from this hotel it is absolutely the worst. parksleephotels,com should remove this from the website as they don't give you any of these services. Hopefully the poor employees can find a job at a hotel that cares about the hotel, employees and guests. Wyndham should definitely close this hotel down and get rid of Mike I am not sure if he is a manager or owner, but he has to go. I am surprised as bad as it is the health department hasn't shut it down already. As for us we will not be staying in a Wyndham...

You definitely get what you pay for. Staff was nice, lady up front was super helpful when I noticed a double charge. Maid Service lacks severely. Although we did have the 'do not disturb' sign on our door, we had put some towels right outside our door for them to come pick them up and the pile sat there for nearly 12 hours before someone came to pick them up. Attended the Luke Bryan concert. The fire alarm ended up going off Saturday morning before 7:30AM, which they were kind enough to give free breakfast for that inconvenience. Which leads into the CON's of this visit: I booked on Booking.com, I don't know if it's the website or if it is the Hotels fault BUT hotels need to make sure that their information is up to date. It advertised free breakfast and it ended up not being free (included). Besides Friday morning because of the fire alarm but in general they charge $5 for breakfast. Not bad but still. Hotel room temperature was fine but inside of the main hotel area was hot, it's like the A/C wasn't working. It was uncomfortably hot in the elevator. Either turn your A/C on or get it fixed. Doors. There should not be Only exits around the entire building. There needs to be at least one door that is an Entrance and an Exit as people usually park where they can see their vehicles and if their room is on the backside of the hotel, then they're going to park in the backside of the hotel. The only way I was able to get to and from my vehicle without walking around the entire building was the fact that one of the doors upstairs was broken, which made it where people could go in and out. Cleanliness most definitely needs to be worked on, as the hotel itself doesn't look like it's cleaned that often. The little store area right next to the front desk was basically empty and then there was a vending machine that was half empty next to the indoor pool that looked nice but having a no food or drink rule for a pool is a bit ridiculous and is a sure way to make people avoid using the pool as most people at least want/need drinks while they're in the pool. It didn't look dirty to me but my friend that was with me said that he had seen a thick white film on the top of it the day prior. So, just make sure you're upkeeping with the pool, especially since it is an inside one and can be used year round. Shower looked great. But, there was no working door to close off the shower from the bathroom. There was glass but it was just for looks, couldn't move it. If you don't want your floors to flood, I would suggest switching the glass, to actual glass doors that can close and actually protect the rest of the bathroom from getting water everywhere. It's a cute idea, but it's just not sensible for a hotel. Would also be nice if there were maybe some travel options of ear swabs and/or cotton balls. Just little things that people usually tend to forget during travels. With your layout, you could get a cute little wicker basket to put all those little travel supplies on the counter. Last but not least. The smell. It smelled dingy and not that great. I highly recommend looking into wall plugs or something, as I had to bring my own candle to burn a little bit in the room because of how bad the room smelled. No smell of cleaning supplies or anything. In the rooms and in the main hotel area/hallways. This is located right next door to Cowboys the Night Club and is not located in that best of area's but you can still improve upon that by having either local police patrol that area as we saw some sketchy people that looked like they were scoping out people's cars. Or having a 3rd party Security company, at least on the weekends. I recommend Marksman Security if you're willing to...