DoubleTree by Hilton Hotel Oklahoma City Airport — Hotel in Oklahoma City

The hotel is nice and the rooms are clean. The cleaning ladies are spot-on and very generous people. Unfortunately, that's about it, now I'm going to reflect on why this hotel is just disappointing and over-inflated in price.

First of all, front desk customer service is overwhelmingly bad and rude, especially Arica. She's a black older age woman who gets easily frustrated and is always on the phone. Especially when you interrupt her, she will raise her voice. I had a problem in the laundry room, that the door lock became inoperable, thus it won't open with your key card, I had left my laundry bag inside. I kindly let Arica know of my situation, and she looked annoyed about it and waited for maintenance to come, which took almost 2 hours to arrive. Finally, I came down to check if the issue was fixed, and Arica expressed no interest and started to get annoyed again because she had to put her iPhone down. I asked kindly, how long it would take for the device to charge (which unlocks the door lock,) and she said "I don't know." I asked again kindly, if I could speak with the maintenance person, and told me to go find her and if they were not there, that is not her problem. I needed to know how long it was going to take for the device to charge and Arica started to get frustrated and raise her voice. Thus, I immediately left, hoping this inconvenience situation would resolve soon. However, I did not appreciate Arica's attitude, and I was becoming stressed, because I could not leave the hotel until I was able to get my laundry bag. I had to postpone family lunch and other errands which greatly encouraged me to write this review.

For the price of the hotel room, breakfast and dinner items, and other services, are not worth it. I had to bite my tongue hard and not retaliate because I knew there were guests in the lounge room, and I did not want to disturb them. Lastly, I still have multiple unfortunate occasions that question the hotel's customer service and I could publish another paragraph about it, but this is the most recent disappointment of the hotel service, and I hope you don't have to go...

Booked a 2 bedroom suite with 2 king beds for 6 nights. I made this reservation 3 weeks in advance. After I checked in I walked up to a 2 queen room with a pullout sofa bed. Went back down and showed the staff my description showing it was a 2 bedroom suite with 2 king beds and 2 separate rooms. Figured it would be an easy fix and they overlooked the room description. Supervisor apologized for the inconvenience but stated that since I booked through a third party (workperks) I would have to take it up with them. Explained I paid almost $200 a night because it was supposed to be a 2 bedroom suite. I could have easily booked a 2 queen room for $100 a night. Asked to speak to her manager and she stated there was no one else I could speak to. Asked her if she owned the hotel and she stated she did not. Asked again to speak to her boss and she stated he was busy. Asked for a room rate reduction and she said no because of the third party situation. Asked if a suite would become available in the next 6 nights and she said no without even checking her computer. She then went back to the office and spoke with her busy manager that would not even come out and speak with me and stated that there was nothing he could do. She ended up giving me breakfast vouchers. Will never book with any Hilton hotels going further for my family vacations and they lost a corporate account as well for their utterly poor customer service. My girls were looking forward to having their own room and now we are all in one room...

I was part of two couples that was planning on staying in a room with two queen beds. We arrived to find that our room hadn't been cleaned; there were towels on the floor, a bed that had obviously been slept in, and remnants of breakfast from the previous guests. We checked in at 9 pm and upon my notifying the front desk of the issue they were extremely slow to resolve the issue. They tried to push a single king bed room with a pullout couch for the four of us. I had to be direct that only two beds was acceptable. They mentioned the possibility of rooms not being available but seeing as it was 9 pm and they finally provided two side by side separate rooms with kings beds, it's apparent that this was an option the whole time and the odds of someone taking up one of those available rooms so late in the evening was unlikely. The breakfast was okay...but barely. I was expecting a normal hotel style breakfast and didn't have high expectations but was disappointed mostly in the lazy setup of the buffet and the cashier for the breakfast immediately slipping into the kitchen to chat with other staff as soon as the current customer was handled. We were serving ourselves and nearly seated before she came out to request our vouchers or payment. The place is reasonably updated and has great potential but general staff professionalism and customer service...