Mahala — Hotel in Palm Springs

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I hardly leave reviews, but this was beyond necessary. I booked a stay at Mahala and was so excited to check out the new hotel. I sadly found out that my dog had cancer, and did not feel comfortable going on my planned trip. I saw the cancellation policy, and knew I would not be meeting the 7-day notice for a full refund. I was trying to cancel just a little over 3 days before my trip.

I decided to take a chance and see if there was any possibility of canceling or receiving a partial refund. Robert, the GM, reached out to me and told me he was canceling my stay with no penalty and that he was sorry to hear about my dog.

If this isn’t customer service at it’s finest, I don’t know what is. Being a brand new hotel, emerging after a pandemic, they had every right to charge me the full amount and uphold the cancelation policy I agreed to. Robert put my needs first and now has a loyal customer in me. His actions spoke so loudly and I can’t wait to go back and fulfill my stay.

Thank you, Robert and the Mahala team, for your compassion and understanding. I know there are nothing but good things ahead for you and I vow to pay it forward after experiencing...

I recently went on a girls' trip with my amazing friends, and we stayed at Mahala. What an unforgettable experience! The rooms were stunning, featuring gorgeous decor and a modern flat-screen TV loaded with all our favorite apps and shows. We were pleasantly surprised by the complimentary snacks and drinks, a thoughtful touch that made us feel right at home.

The beds and pillows were incredibly comfortable, ensuring restful sleep after our adventures. The glamorous shower added a touch of luxury to our stay, and the exceptional staff went above and beyond to make us feel welcome.

One of the highlights was the 24-hour pool, perfect for a relaxing soak after a fun night out in town. The location is fantastic, with numerous delicious dining options within walking distance. Having a gas station and 7/11 right across the street was super convenient, and the short 5-minute drive to downtown gave us easy access to the finest bars and restaurants in Palm Springs.

We couldn’t have enjoyed a better stay! A huge thank you to Dave for hosting us. If you find yourself in the Palm Springs area, you won’t regret...

Located conveniently off one of the main streets right as you get into downtown, Mahala offers one of the most luxurious and understated places to stay in the entire town. It’s brand new so everything is state of the art and it’s clear no expense was spared in its furnishings. The decor of the main courtyard as well as each individual room is meticulously appointed but blends so seamlessly with the backdrop of the lush palm trees and textured mountains in the distance.

Peaceful, quiet, and most of all safe due to its gage and secured points of entry. Certainly worth the price per night its asks for.

Bonus tip, Chad is the most accommodating and kind manager. Attentive and available, but not overbearing. Will definitely be the place we plan to stay whenever we are in town.

I really enjoyed that it’s within walking distance of all the small shops and boutiques around town. It’s a smaller hotel which I much prefer to larger mega resorts, in that it offers a far more intimate and serene setting for relaxing and unwinding.

Thanks again to Chad and his staff for making our stay...