Hilton Garden Inn Palmdale — Hotel in Palmdale

I received a full refund for my group stay. Customer service was amazingly poor. With the exception of the Housekeeping manager, there was not a single person that appeared to care about customer service. During a group rate event, we found that the negotiated rate that the hotel made for our group was undercut by a published web rate (AAA) by over 30 dollars. The sales managers response, "wow... really?... let me look into that". We were told we were "minutes" from the Edwards Air Force base facility. um... yea. 55 minutes. To the Ramp. Another 37 to our destination. "Closest hotel to Edwards". Yep, closest except for 15 other properties.

Oh, and don't let any map service tell you the location. It is hidden at the very back of the shopping complex.

Lock your cars, there were 4 break ins, during our weekend. Cameras.. purses... wallets seemed to "evaporate" during our stay. Note the large signs: "Not responsible for anything left in cars. Park at your own risk".

Promised "early" breakfast (there were 25 of us that had to leave the hotel by 6:30 AM), never happened. In fact, overnight every single item of food was removed. As we walked out the door, they started to set up. Fully 15 minutes after published "start time". Don't bring your group there. Ever.

Frankly, every person at the hotel, from the general manager to the desk clerk needs to be drug tested. Daily. Firing won't help. It may be the best in education and customer service that Lancaster has to offer.

Any member of the Hilton family (Even Paris) would be ashamed to be associated...

We went for a softball tournament hotel admittedly over booked hotel. My double queen was not available so they gave me 2 adjoining kings, this worked out ok for my family but others in my group were not so lucky families had to separate. Pool was so cloudy you could not see the bottom. Only 2 elevators in the hotel, one broke the first morning children stuck for 45 minutes without ac, no ac in the elevator ( it was about 115 degrees outside). Key card deactivated 4 times during my stay reprogramming was easy once you got back downstairs after waiting for the elevator hopefully you were not stuck outside. Room was clean and comfortable. Breakfast took a while because very busy but tasted alright. Overall the hotel seemed unprepared for the amount of guests and it shows I was definitely disappointed I expected more...

I called ahead and requested a king bed room and the guy at the desk told me to book online to find a cheaper price. I booked the room ADA accessible because it had a spa tub in the room and was the only king size room left. When we got here, we got the key cards and they sent us to the wrong room. My husband had to go back down to the desk and ask for new keys, they assigned us a different room because all of their king beds were suddenly​ booked. He offered free breakfast to us as consolation but I'm upset because my husband just got back from Deployment and I wanted to treat him to to the spa tub i booked. The Employee's were nice, hotel Seems quiet so far...so I'm grateful for that...but so many mix-ups are...