Paradise Furniture — Local services in Palmdale

Beautiful furniture, horrible service. We purchased furniture in the beginning of November 2022 the service was great in person but once they had our money that was it. We were given the run around, they never called us about delivery, we would have to call them. We got our furniture mid December minus a serving cabinet. Mid to late January we still haven't received our serving cabinet and no updates unless we called them. Another issue we had was there were cracks in our dinning room chairs, we contacted them about it in February and didn't get the replacements until May and again no calls or updates unless we called them. The last issue we had was the seams on our couches came loose, we called them and they told us we had to bring the cushion in, it's an extra large chaise lounge cushion, and they would deliver it back to us in two days, that would be on Thursday. We'll the two days came and guess what? No call and no delivery so my husband went into Paradise furniture to figure out what was going on because they weren't answering the phone and our cushion was there.... They hadn't even sent it out yet, it was still sitting there from when I dropped it off 2 days before. They then tell my husband that they never told me that it would be ready by Thursday and that they'll call to let us know when. LOL, they never called in the first place for everything else or even to let us know it wouldn't be ready when they said it would be. They then tell my husband it will be ready today, Saturday and will be delivered between 2 and 4, it's 5:14 and still no cushion. Again we called because they didn't call to let us know it will be delayed and they are now saying between 5 and 7. So we will see what time we get it and in what condition it will be in. Like I said beautiful furniture but customer service was...

I purchased a table , bench and chairs from. Paradise furniture back in July. I hadn't even had the table one week when the top of the table separated from the bottom of the table... At that moment I found out that the table wasn't wood but wood look alike. I'm not gonna lie they replaced the table and within days the same thing happened again but even worse. The men who delivered the table yelled at me and made me feel dumb for using water to wipe off the table after my children ate dinner. So now we have the third table to be delivered. No problems like before... The top of the table didn't separate or lift away this time. My chairs are still falling apart and are too wiggly to sit in. Smh! Can't trust sitting down without holding on to the chair. The new table however has bad smell that makes eating in or near the kitchen unbearable... I explained all this to Acima credit who sent to Paradise furniture and we have yet to resolve the matter... Well I have yet to resolve the matter with them. They scheduled a day to come pick up the table and never came! I must admit the staff at Paradise furniture tried to accommodate me however I believe because of language barriers and eagerness to complete a sale has been the biggest reason for me being dissatisfied. They talk more than they listen and..are a...

If I could give no stars I would. We bought a Simmons Beautyrest Platinum queen size Katherine mattress from them this summer. After sleeping on it for a month our backs were killing us seeing how the middle of the mattress sinks in as if the Springs were broke down on a adjustable bed or something. After several attempts to contact the manager (who is never there) they finally sent out someone to inspect it. Our mattress also has a warranty and the inspector said that there was something wrong with it however after waiting another month they told us there was nothing wrong with the mattress and gave us a copy of an inspection that contradicted itself and said nothing about the support in the middle. The inspection form they gave us only had the non-weighted inspection part. They said there is nothing wrong with the mattress and therefore will do nothing. We also contacted Simmons who said if the retailer will not do anything then they cannot do anything either. I do not recommend Paradise Furniture or Simmons Mattresses for this reason. Look at the pictures and tell me that this mattress is normal. Simmons also told me that their mattress should not sink in more than an inch and a half. Apparently I don't know how to measure if this sink in is less...