Bigtuna Japanese Restaurant — Restaurant in Palmdale

Where to begin. This location is beautiful and clean. Sadly the FOH staff are not. We visited this location during lunch on a Wednesday. There was four other tables not including the sushi bar. My husband order the bento box- Chicken Teriyaki and California Roll lunch combo I ordered the pork and vegetable pot stickers (gyoza) and the Good Choice Handroll modified to add cream cheese. Our total was $33.46 with two sodas included.

Our waitress and all the FOH staff seem to be in their late teens/early twenties. Sadly they lack the necessary skills to serve food and provide a memorable dining experience. Few words and no personality. The young male busser seemed to be the only one who understood how to navigate the service industry. Sadly he won’t get the leadership or cultivation he needs to further his career if he chooses this industry. As for our server, she not only had poor recommendations that she rambled off while reading the menu, she completely disregarded my request for my cream cheese addition. On top of which she didn’t offer to recreate the dish, she just brought me a slice, which was the size of stick of gum, to slap on top of my cone shaped sushi (roll). The soy paper wrap to my roll was too hard to cut with a fork or knife and impossible to eat as the ingredients weren’t evenly placed through the dish. The restaurant menus and the Togo menus differ in ingredients for the specific roll ( Good Choice Handroll). So I couldn’t even verify if this was what i ordered. My husbands chicken the Chicken Teriyaki bento was the only thing worth talking about. The rest was comparable to supermarket sushi and gas station food.

If the MGMT team and owner got together and trained their staff and retrained the sushi staff they might have a fighting chance to get back on the game. Other wise they should save face and close up shop.

I’m a 13 year FOH/BOH career...

Minimum wage unskilled and inexperienced Fast food workers gives far better service! There is no server here, we were sat by the cashier and was able to order the first drink without too much drama, after that, there was no such thing of service that existed here. The sushi cook made good all you can eat sushi without speaking a single word the entire 2 hours we were there, so it sounds like he hates his job. To get a second drink after waiting almost an hour I had to put my first drink glass down sideways on the edge of the table like it was going to roll off to get their attention, but a busser ( since servers here don’t exist here )walked by and put it upright and walked off when I was trying to god forbid order a second drink by getting their attention. It wasn’t till we were leaving that they offered to give us water refills, but by then it’s too late. The people before us who sat next to us left a 2 dollar tip, and considering my 20 years of restaurant experience I thought they were cheep a-h0!e$, but after our experience I thought I’m going to leave a 2$ tip as well, since they clearly don’t want the 20$ tip I was ready to give for any good service. Adding insult to injury, their credit card receipts post tip % on them, so on an 80$ check I left 2$, the lowest % I’ve left almost anywhere in the world and I’m...

I had more hope for this place since I read the reviews before coming in and they seemed great. Service started off great we got sat right away, unfortunately that changed quickly. Our entrees came out 30 minutes before our appetizers did,( one of our appetizers did not arrive till after we decided to leave) and one of our entrees was wrong which also never made it to our table. The waitress that was supposed to attend us did not acknowledge us at all and walked right past our table. After finally getting her attention she asked us if everything was okay, we then explained to her that we were upset and felt that she was not giving us the service we would like. She then yelled at us and argued that it was not her fault and she was on break therefore it's not "her problem" . We tried to explain to her that we were not just upset about the wrong entree but also upset about waiting 45 minutes for food and not being attended for even drinks, however she got louder and refused to hear our concerns. We felt beyond disrespected and had to leave. I do not recommend this place unless you want to get yelled at and disrespected by the staff. Extremely unprofessional, lack of communications skills and definitely wont be...