Mattress Firm Panama City Beach — Hotel in Panama City Beach

Never been so disappointed in a place in my whole life. We were told on Saturday, that we could get a bed Tuesday and we would get a call Monday night telling us a delivery time Monday night and never received a call Tuesday morning came my wife decided to call them when they opened .Was informed that I was supposed to call the night before they did not have the mattress and best they could do is get it to us Friday. That wasn’t going to work for me because we had family coming down Thursday so we’re given other options. We picked one that was similar and was told we would get it Wednesday got a call that we would be delivered between 12 and 2pm .. Got a call at 1 PM saying they were 20 minutes away. My wife then left work and sat at the house for a good hour waiting on these people as you can pull up the tracking. They ended up being nowhere near us. No phone call. No nothing We had bad rain coming. But not receiving a call until 4 Something is a bit ridiculous. Sending an email to our sales That night because we needed a bed today. She wrote back at 7 AM this morning and said their manager would be getting with us to solve this issue. 11am rolled around and still nothing. I had to call them just to get an update . He wouldn’t even let let tell him what my problem was . He just cut me off . I understand bad weather . It was no Communication whatsoever. He finally called me back and said can’t get it to you until Sat! Not acceptable. So ended up canceling the whole order. Went somewhere else And got a bed two hours later! I’m only giving it 2stars because our sales girl Caitlin was super nice, And tried her best to solve the solution. So she can’t help her rest of her company Failed us. I really hope this is not how you do business...

Purchased an adjustable base with mattress about 2 months ago. Set up delivery & they came out to set up bed. A couple of hours prior to delivery, Katelyn called to say they don't have the brackets that fit this base to be able to attach headboard to base. She stated they would get correct brackets at a later date & come out to install them at that time. We do not live here full time & are not down here often but we said ok, we will set up next time we are down here. Brian, store manager comes out to put on brackets this weekend. He is here almost an hour & says the 2 types of brackets he has on him don't fit either. Apparently, they changed manufacturers of their adjustable base & have no brackets that will fit them. He left saying WE can call manufacturer to see if we can find the correct brackets! 2 months later, our headboard is still not attached to base & now we have to call to find correct brackets & put them on ourselves! Something that they should do but seem to care less after the sale. Will NEVER buy from them again. Too many other places to buy mattresses & not have to deal with this complete lack of customer service. This is exactly why businesses are shutting down. There seems to be zero accountability for their issues & now we are having to spend our time finding correct backets!! As I write this, it is still mind blowing that now we have to try to find brackets!! Katelyn did try to help us in the beginning but the manager, Brian seemed to care less if we got brackets or not & was the one who told husband to call to try to...

This store and ALL the staff are amazing! I just purchased a Simmons Beauty Rest Beyond series with pillow top and it is phenomenal. I dealt with Andrew, Kaitlyn “hope I spelled her name correctly” and also Caleb during my purchase and I must say each one of them must really enjoy their job because they made it a pleasure to spend my hard earned blue collar dollars as an otr truck driver on something that we all need… a great bed! Then to top it all off.. my scheduled delivery was even a little early in which James and Will brought my new bed in and removed my old one very professionally and quickly! Those two guys are awesome and I hope this reaches them somehow because they all deserve to hear compliments in a world where everyone complains… before,during,and after the sale was an equally enjoyable experience so Thank you Panama City Beach Mattress Firm for selling me and my lady...