The Ledger Residences by Sosuite - Old City — Hotel in Philadelphia

Very poor overall experience during our 15 months here. Fire alarms went off unannounced hundreds of times, often in the very early morning hours and management did such a poor job communicating that tenants would have no idea if there were an actual fire or not. There were 3 different building managers/management companies during our stay there and all were equally incompetent and dismissive to legitimate concerns.

We were harassed by an employee who lived in the building for months (yelled at us down halls, refused to allow us to have our mail/threw our mail in the trash, took things off outside of our door, displayed stalker-like behavior, etc) and management threatened to evict us when we brought this to their attention. In-unit temperatures dropped into the 50s during the winter and went above 80 degrees at times regularly due to an inadequate HVAC system building wide and little effort was made to resolve the situation.

Maintenance is completely overwhelmed and regardless of what the building may claim, there is not 24 hour maintenance. Maintenance is not staffed at all on most weekends or holidays, even on July 4th on a Monday when there was a relatively urgent issue in our unit. Our fridge/ freezer stopped working and a stocked fridge went completely bad because it took maintenance a week to even look at it and over a full month to actually resolve it.

The disconnect between building management and maintenance is a major issue that was experienced all the way up to our last day there. We had to pay hundreds of extra dollars to the moving company we hired because the Ledger had no record of our freight elevator reservation (that we confirmed months in advance), so the garage door was locked and closed and not a single maintenance worker or employee was available for hours to help because it was a Sunday.

The events that are thrown on the top floor a few times per week limit which elevators that tenants can use and can really make it take a long time to get up or down. Even living on a higher floor, the stairs would be a great option in these scenarios but management made it very clear that tenants should never be using the stairs. There is obviously a lot of noise and groups of drunk event attendees smoking cigarettes right in front of the building’s entrance, but this was only a small issue compared to the other things we experienced during our time here.

I would advise anyone to do your due diligence before considering moving in here - look past the fake 5 star Google reviews and ask current tenants how they like living here when you take your time. Almost every person we knew who lived at the building experienced similar situations to us and made it clear they would not be renewing their lease. One couple was working with their lawyer to sue due to what they went...

I have lived at The Ledger Residences for a singular year, and it has been the worst and most painful experience with an apartment building, management, and overall quality.

The walls are incredibly thin, making it impossible to have any privacy. I hear everything my neighbors do. Additionally, the area is unsettling at night due to frequent disturbances from homeless individuals and drunken people banging on doors.

The building itself is poorly maintained and constructed. Appliances break down after just a few months, making it feel like a subpar Airbnb rather than a luxury apartment. Paying just about $3,000 per month for 500 square feet, not including parking, is outrageous.

Speaking of parking, the so-called "luxurious valet parking" is an absolute joke. Despite shelling out an extra $375 per month, the service is abysmally unreliable, and the workers are disgustingly lazy and rude. Management's pathetic attempts to address the issues were grossly ineffective, forcing me to park elsewhere without a single penny in compensation for the months I wasted paying for their worthless service. The entire parking situation is a disgrace and a testament to their overall incompetence.

The management is laughably unresponsive and completely ineffective. The so-called manager, Tina, is practically a ghost; when she does surface, she'll give you a token acknowledgment before vanishing and offloading the issue onto Harrison, who is woefully incompetent. Harrison, the only staff member I had the misfortune of dealing with, was not just unhelpful but downright useless. He even had the audacity to suggest I “leave when my lease is up” and to “not renew my lease”, offering no alternative solutions or compensation for the terrible service and experience. The whole management team is a joke.

The concierge and front desk staff, though friendly, are often uninformed and appear burnt out, except for the new hires who haven't yet experienced the full extent of the complex's issues.

In summary, avoid The Ledger Residences at all costs. The marketing may be enticing, but once you're locked into a contract, it's all downhill. Save yourself the headache and find a better...

Lived in this as a long-term residence, and it's hard to know where to begin with what a negative experience it was. During the course of two years, the property switched management companies at least three times, with no notice or follow up to residence.

As part of these switches, the majority of the property shifted from long-term residences to short-term hotel/Airbnb-style housing. With these many switches came complete chaos for residents. Suddenly there were strangers constantly coming in and out, loud partying at random hours, drunk people harassing us in the elevators, several instances of violence within the hotel suites, and complete unpredictability of whether the overburdened staff would be available and able to help. (To be clear: the staff has always been the best part of Ledger, and done their absolute best to keep up - what's sad is, they've had super high turnover rates because the staff had so much pressure put on them through the changes.)

During all the chaos, management upped the cost of our room and tried to move us to a different room mid-lease, during a time when they were actively trying to force out long term residents so they could make more money off the short-term ones. This was the same period of time in which the short-term renters left their garbage to sit in bags (not even bins) in the hallways every day because they had been told to do so.

The expense of the rooms? Absolutely ridiculous. Yes, it's an amazing location. Yes, the rooms are absolutely beautiful. But none of the amenities promised when we signed the lease existed until two years later when we were leaving. Further, the rooms on the alley-side of the building were cacophonously loud - I lost so many days of sleep to the trucks in the alley unloading at 6:30am every day. Also the lights in the alley-side building never go off, so don't expect to sleep without blackout curtains.

If the rooms had been half their price, I would be leaving a different review. But for a place that was so obscenely expensive, to go through as much stress and frustration as my roommates and I did during our stay here? "Not worth it" does not even begin...