Mattress Firm Ypsilanti — Hotel in Pittsfield Charter Township

My brother recently had hip replacement surgery and his bed broke. The bed was extremely unsafe for him and he needed a new bed ASAP. I desperately needed to buy a simple bed frame for him. I called multiple furniture companies and none had a bed frame (In the Ann Arbor area) …And those furniture companies didn’t offer any assistance to help me locate one. 🤨

I found Mattress Firm in Ypsilanti and called for assistance. Bethany answered and was able to confirm over the phone that they carry Simple metal bed frames. I drove there immediately and Bethany gave me excellent service 🤝🏼 and personalized my needs. She was able to suggest purchasing a bed frame with automatic elevation via remote control. I was also happy to find out I could purchase a bed in a box (Which my brother desperately needed a new mattress). Her customer service was exceptional and even offered her personal cell phone in case I needed assistance after hours because I wasn’t certain if I could put the bed frame together. Bethany made this purchase very easy and she helped me load the heavy boxes into my car. Thankfully, I was able have assistance of a family member who came with me to set up the bed and frame on the second level apartment where my brother lives. Surprisingly, it was super easy to put together.

In the end, My brother exhaled 😮‍💨 a deep sigh of comfort and relief as soon as he tried out the bed 🛌 for the first time. Having a bed that elevates is going to shorten his recovery time as well as to provide comfort that he needs during this most difficult time. Bethany is a superstar 🫶🏼🦸🏻‍♀️ and she made a difference in my life and my brother’s life! 😍. I’ve been in many different customer service jobs over the last 34 years and it is a rarity to see someone go above and beyond as Bethany did for me. 🥰

If I ever have to purchase any mattresses or bed frames in the future, I am definitely going to Mattress Firm in Ypsilanti! 🤩. Thank you Bethany! ...

Great store, world class customer support Went in as this company sells purple and wanted to experience it. Had only planned on upgrading the mattress and never experience an adjustable frame. We felt so well taken care of we did not even go look at other brands or stores. From the moment we walked in, Levon, the store manager of the Ypsilanti MI store, greeted us and made us feel welcome and made sure we experienced the range of not only purple but options for frames. Since current bed is 20 years old and standard frame, much as changed. There is a lot of tech now in sleep hardware and the experience is like buying a car with all the selection + financing options and sales. In our case we did not have the high pressure that would be associated with car purchases sometimes. Our case was unique in that we went through some adjustments in model/s decided before delivery. We deciding to upgrade bed frame, changing some things etc. Levon was there all the way and excellent communication and assistant as changing terms and items around requires good knowledge and patients. He obviously knows his stuff. Since I live halfway between Ann Arbor area and Toledo, did go in to a mattress firm in OH to check on the mattress I would be getting, for one last feel even though Mattress Firm has an in-home 120 days trial. The employee in that store knew of Levon and talked well of him as a great person to be working with. Knowing he is even respected by fellow workers in others stores says something. Delivery was on time and professional. Highly recommend this store and working with the ...

Just want to give James and Jordan a quick shout out! James helped us find the perfect mattress and adjustable base when we went in to upgrade to a king size bed. He found us a great deal and was helpful in suggesting the adjustable frame headboard brackets while we were there so that we didn't get home and realize we were missing pieces when we went to add our headboard. The mattress install was smooth and the delivery folks cleared away all of the packaging material which was greatly appreciated. The only hiccup we ran into is that when we finally were ready to add a headboard, the headboard brackets that were delivered did not come with any sort of instructions. No pictures or anything (and it unfortunately was not as easy as looking at the pieces and just figuring it out). We called the store and Jordan was able to screenshot the instructions we needed and emailed them to us very quickly. While it was a pain in the * to add the headboard brackets after the base was already installed with mattress on top, we were able to do it and can now sleep easy knowing we won't have to mess with it again for a long time. Thanks James and Jordan for all...