Verizon — Local services in Pittsfield Charter Township

I went to this store to transfer three lines from another service provider. I explained to Isaac that my daughter was currently traveling and needed to pick up her phone in another state, as she would be leaving the country later that day and our current provider does not provide phone service where she would be traveling. He assured me that it could be accomplished and I created the account, purchased two phones, and left. When my daughter arrived at the other Verizon location, she was informed that she had not been added to the account, she could not transfer her service and that nothing could be done to help her. She was told that the account holder had to call Verizon, but Verizon was closed at that time and they would not accept verbal permission to activate her phone. I came back the following day and spoke with Kristen, who was very polite. I decided to return the phone and Kristen said that it could be done without fees since I had just opened the account the day before. I returned within an hour with the phone and accessories, and was refunded everything except for a $40 screen protector, that was adhered to the phone by Isaac. When I asked her to give me the screen protector since I was paying for it, she stated that it would not adhere to another phone and a manager would call me the following day. The following day, Josh Vednarski called and stated that I was not entitled to a refund of the screen protector although I returned it along with the phone, all the packaging, and canceled the order completely. Further, he is the highest ranking customer interfacing district manager of all Southeast Michigan Wireless Zone stores so my complaint could not be escalated further. I made a decision based on information that Isaac provided me. Store manager Josh was not at all helpful at resolving...

Got an S25U in black, the staff were knowledgeable, not pushy and friendly/approachable. I was expecting to trade in for the standard offer, but they had a special offer for 1,100$ off; apparently they're doing loyalty rewards instead of new customer rewards now. And while I haven't used it (and hopefully never will), their warranty service is much better (ask them about it, it's genuinely impressive assuming there are no hidden fees). Very pleased with the service (both staff and corporate rewards) and product. They explain what the subscriptions offer without trying to force you to get one, which is very nice; and an issue at a lot of stores generally these days. I've been to other (verizon) stores where they treat you differently and that was not my experience here, second time upgrading at this location and will definitely upgrade at this location again. Would recommend this location for any tech people and/or minorities, cause they have the best staff for either customer ime. Verizon is also realizing it's better to keep customers than us to switch carriers, so that's also good to see, as well. 1.1k off a new phone (for trade in) is a steep discount, and I very much appreciate our sales rep taking the time to find that offer for us. And the insurance is great, schedule an appointment and they fix it in an hour or two outside your house for free, and if it's broken broken it's a 100$ replacement. That's nice service, working around you, protecting you from unexpected large expenses. More expensive monthly than the old service, but actual peace of mind knowing my phone will always work, and maintaining that function will be convenient. Ty, Nick & as weird as it seems...

I felt like my experience was rushed. The gentlemen I was working with had another customer waiting for him, I guess they had an appointment, but I was there before the other customer arrived. Their was another associate that was free that could of taken their time and helped me, he instead handed me off to the guy I ended up working with. The gentlemen Nicholas Green that helped me activated my Verizon SIM card into my old phone AT&T phone, and told me it would automatically activate once I switched the SIM card to my new Verizon phone. He didn’t test that out for me before I left, and the activation did not work when the sims were switched. I had to then call Verizon Customer service on my old phone (thank god I still had that working). Then I found out he added insurance coverage after I told him I did not want that. I told him that explicitly and so did my mom, that I wanted to purchase Apple Care. I didn’t feel like he listened to anything I had to say at that point, only what phone I wanted and if I wanted an unlimited plan. It definitely felt like he was just trying to make a sale or meet his quota for the month. Overall, the experience could of been much better. I work for a tech company that I don’t make commission from, and from now on I will just update my phone through them. I started an account and switched services hoping for a better customer experience and support and I could of stuck with AT&T if I knew the experience would be like the one I had regardless. The only perk is better...