Best Western Port Aransas — Hotel in Port Aransas

When I checked out, I created a list of maintenance items that should be addressed with our room (rm 102, AKA the "mini-suite"). This was not a complaint, I did not ask for compensation, did not demand resolution, nor was I disrespectful or rude, rather I felt who better to report on issues than someone who just spent 3 days in that room? Its not like the staff stays there and would know about problems with the room so I felt I was doing them a favor by reporting it. After another disappointing breakfast, I handed the young man at the front desk a small list of things I observed with my room on Sunday morning, August 24th 2025. I asked him to please pass this along to the hotel manager for possible resolution. He took the paper from me, flipped it over, placed it on a stack of papers, then hastily placed a notebook on top of it. All this appeared to me as an act of defiance and unprofessional. I told him it was just a list of things I noticed and it would be helpful if someone addressed those items before a new guest arrived. He smirked at me and told me he hopes I have a great day, using a condescending voice. Someone more experienced would have reviewed the items and thanked me for taking the time to report it. I would accept some of his behavior if I were complaining or demanding something, however that was not the case. The list included the entry door not closing easily due to the hinges sagging making the door contact the frame. A simple 3" screw in the hinge would have re-aligned the door, taking all of 10 minutes to fix at nearly no cost. This is an ADA room mind you, and a person in a wheelchair would not be able to open it so probably a violation. Second was the shower fixture has a large gap between it and the wall behind it allowing water to get behind the tile that will eventually cause significant damage and mold. Third was simply a burnt out light bulb. Additionally, the pull out couch/bed was so soiled and disgusting that we covered it with a spare sheet and was not able to use it. It needs deep cleaning or replacement. Also noted general cleanliness of the room (splatter on the walls, etc.). Lastly, and one that I felt was important is the bathroom fan was inoperative. Being next to the beach, humidity control is essential, not to mention how unpleasant it is when someone uses the restroom, as the smell lingers for hours. Again, I did not complain, rather provided this information directly to the front desk clerk who handled it very poorly. I left my number on the sheet, however there was no follow-up so I doubt the manager saw my list. In addition, the hotel staff and their families (unless a 3 yr old and an 80 yr old works there) was having breakfast each morning alongside the guests. Every morning we asked the young lady who was pre-occupied with her cell phone to please refill things like condiments and other food items. Other guests were having to ask the front desk for help with a failing waffle maker that needs to be replaced. We have stayed here for years and bar none, it was our favorite place to stay in Port Aransas, however there is currently a lack of management here and only a matter of time before it significantly impacts sales. We will definitely be looking for other accommodations in the future. Its too bad, this place was so much fun...

When I checked out, I created a list of maintenance items that should be addressed with our room (rm 102, AKA the "mini-suite"). This was not a complaint, I did not ask for compensation, did not demand resolution, nor was I disrespectful or rude, rather I felt who better to report on issues than someone who just spent 3 days in that room? Its not like the staff stays there and would know about problems with the room so I felt I was doing them a favor by reporting it. After another disappointing breakfast, I handed the young man at the front desk a small list of things I observed with my room on Sunday morning, August 24th 2025. I asked him to please pass this along to the hotel manager for possible resolution. He took the paper from me, flipped it over, placed it on a stack of papers, then hastily placed a notebook on top of it. All this appeared to me as an act of defiance and unprofessional. I told him it was just a list of things I noticed and it would be helpful if someone addressed those items before a new guest arrived. He smirked at me and told me he hopes I have a great day, using a condescending voice. Someone more experienced would have reviewed the items and thanked me for taking the time to report it. I would accept some of his behavior if I were complaining or demanding something, however that was not the case. The list included the entry door not closing easily due to the hinges sagging making the door contact the frame. A simple 3" screw in the hinge would have re-aligned the door, taking all of 10 minutes to fix at nearly no cost. This is an ADA room mind you, and a person in a wheelchair would not be able to open it so probably a violation. Second was the shower fixture has a large gap between it and the wall behind it allowing water to get behind the tile that will eventually cause significant damage and mold. Third was simply a burnt out light bulb. Additionally, the pull out couch/bed was so soiled and disgusting that we covered it with a spare sheet and was not able to use it. It needs deep cleaning or replacement. Also noted general cleanliness of the room (splatter on the walls, etc.). Lastly, and one that I felt was important is the bathroom fan was inoperative. Being next to the beach, humidity control is essential, not to mention how unpleasant it is when someone uses the restroom, as the smell lingers for hours. Again, I did not complain, rather provided this information directly to the front desk clerk who handled it very poorly. I left my number on the sheet, however there was no follow-up so I doubt the manager saw my list. In addition, the hotel staff and their families (unless a 3 yr old and an 80 yr old works there) was having breakfast each morning alongside the guests. Every morning we asked the young lady who was pre-occupied with her cell phone to please refill things like condiments and other food items. Other guests were having to ask the front desk for help with a failing waffle maker that needs to be replaced. We have stayed here for years and bar none, it was our favorite place to stay in Port Aransas, however there is currently a lack of management here and only a matter of time before it significantly impacts sales. We will definitely be looking for other accommodations in the future. Its too bad, this place was so much fun...

In regards to the manager Andrew at this location. Absolutely the worst communication and customer service I have ever experienced. A three hour drive to this location and due to a “miscommunication” I was left looking for 3 rooms to stay in at 10pm on a Friday night. It was not very easy doing this with my brother in-law who is special needs. Which by the way Andrew was made aware of at the point of physical conversation at the location.. nothing was done or said other than “I’m sorry y’all are having to go through this” and also “I would have never said that” and my favorite part “I admit I might have been a little busy at the moment and miscommunicated” With the exception of a 25 percent discount on a next visit nothing was said or done to help us. With that being said speaking with Andrew when making the reservation we were told we would get 3 rooms for $767.22 great deal, great price, good enough to ask and reiterate not once or twice but 3 times on speaker with I and 2 other people who were also on this trip, if that was the correct price total for all three rooms which Andrew then verified as correct. I am 100 percent sure of what I was told I have no doubts as to what was said in that conversation. After verifying the price and rooms I made Andrew aware of the fact while on the phone that I would be bringing someone with special needs that’s why I was looking for a place close to the beach. Upon receiving the email confirmation while on the phone with Andrew he stated I would be getting an email of three confirmations as I noticed the email had the rooms and prices listed individually so I then asked Andrew about it and he stated the emails would list the rooms individually but not to worry the total price for all rooms would be $767.22 total, so I took Andrews word for it and accepted. I would never expect a manager from a Best Western to lie or be dishonest of what he had previously said. Best Western has always held a good reputation and after this experience I can honestly say I will never trust in this Best Western location again. Andrew was no help and couldn’t do anything else for us except apologize and as he stated “might have been a little busy and miscommunicated” but of course when I acknowledged what he had said about his miscommunication he then tried to take it back and say that’s not what he said . Also while giving us the refunds and of course I needing the actual paper receipts as I can not trust what Andrew says, after a whole conversation about the three rooms Andrew then proceeds to head to the computer and refund us and doesn’t even remember how many rooms we were just discussing stating 2 rooms and then I having to correct him and remind him that it is 3 rooms. Absolutely the worst and most odd experience I’ve ever had. With this being said Kristen was super kind and very helpful through our the...